# Plex server keeps crashing

**URL:** <https://forums.plex.tv/t/plex-server-keeps-crashing/600469>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [June 6, 2020, 6:25pm UTC](https://forums.plex.tv/t/plex-server-keeps-crashing/600469 "2020-06-06T18:25:20Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\
**Post date:** [June 6, 2020, 11:37pm UTC](https://forums.plex.tv/t/plex-server-keeps-crashing/600469/5 "2020-06-06T23:37:01Z")

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It appears to be an issue with hardware accelerated transcoding. This is some of the last output in your logs before the crash:

```auto
Jun 06, 2020 20:46:55.266 [11024] DEBUG - Codecs: testing h264_qsv (encoder)
Jun 06, 2020 20:46:55.266 [11024] DEBUG - Codecs: hardware transcoding: testing API qsv

```

It’s testing Intel Quick Sync Video to see if it’s available. Chances are, if you see this immediately before a crash, that’s the cause. To see if this is the case here, try disabling hardware accelerated transcoding. Uncheck:  
`Settings -> Transcoder -> Use hardware accelerated transcoding when available`

If the server stops crashing, check your Intel video drivers. There are certain versions which are known to cause issues. This post from @sa2000 has a summary:

> [@Hardware transcoding (QuickSync) causing server crash](https://forums.plex.tv/t/hardware-transcoding-quicksync-causing-server-crash/481220/75):
>
> Consolidating all info relating to crashes and hardware acceleration Following the test of new Intel driver by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes. So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module igdumdim32.dll This is now fixed in the latest driver - this table shows the versions and which version fixes …

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