# Plex server logs not available

**URL:** <https://forums.plex.tv/t/plex-server-logs-not-available/942539>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [September 4, 2026, 5:56pm UTC](https://forums.plex.tv/t/plex-server-logs-not-available/942539 "2026-09-04T17:56:44Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bi7362](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@bi7362](https://forums.plex.tv/u/bi7362)\
**Post date:** [September 4, 2026, 5:56pm UTC](https://forums.plex.tv/t/plex-server-logs-not-available/942539/1 "2026-09-04T17:56:44Z")

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I cannot find the Plex Media  
The [documentation](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)says just  
Go to Settings \> Manage \> Troubleshooting in Plex Web App.  
And when I try and open the app I get `"<Response code="503" title="Maintenance" status="Plex Media Server is currently running startup maintenance tasks.">"`

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [September 4, 2026, 6:23pm UTC](https://forums.plex.tv/t/plex-server-logs-not-available/942539/2 "2026-09-04T18:23:51Z")

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As it says, it’s running database maintenance

Please leave it for at least 1 hour, and if still not ready for use, upload [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

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**Author:** ![bi7362](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@bi7362](https://forums.plex.tv/u/bi7362)\
**Post date:** [September 4, 2026, 11:29pm UTC](https://forums.plex.tv/t/plex-server-logs-not-available/942539/3 "2026-09-04T23:29:09Z")

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Thx. I was impatient.  
In the end I left it for 2 and a half hours. Then it seemed to be hanging and I looked in the log via the file system and there was a looped “failed to complete query (401)” error message. So I stopped the app (in installed packages ) .. and then started it up again. Problem solved. Just had to reclaim my server. All this started after a server update. Before then it had all been working fine!  
After that … problem solved

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [September 4, 2026, 11:41pm UTC](https://forums.plex.tv/t/plex-server-logs-not-available/942539/4 "2026-09-04T23:41:09Z")

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> [@bi7362](#):
>
> “failed to complete query (401)”

You might have a database issue!

I recommend you use the DBRepair binaries to make sure

> [@DBRepair development](https://forums.plex.tv/t/dbrepair-development/822684/1151):
>
> ALL: It’s taken a fair amount of effort but it looks like we’re ready for the next round. I have extended the expiration to 14 days (instead of 7) to allow deeper testing. You will now find DBRepair fully understands/supports PMS 1.40.0 → 1.43.4 I’ll finish the resolution of “what if” before 1.43.5 (or higher) is released. Please read the ReleaseNotes in the ZIP file. Root / Admistrator privileges must be active upon invocation - except macOS Your feedback, Pro or Con, is invited For your …

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**Author:** ![bi7362](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@bi7362](https://forums.plex.tv/u/bi7362)\
**Post date:** [September 5, 2026, 10:19am UTC](https://forums.plex.tv/t/plex-server-logs-not-available/942539/5 "2026-09-05T10:19:59Z")

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OK. Thanks for tip.  
I’ve downloaded the DBRepair utility for my OS and will give it a shot this weekend