# Plex Server Long buffering issue at main server PC

**URL:** <https://forums.plex.tv/t/plex-server-long-buffering-issue-at-main-server-pc/900254>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [December 29, 2024, 9:07am UTC](https://forums.plex.tv/t/plex-server-long-buffering-issue-at-main-server-pc/900254 "2024-12-29T09:07:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jbrito3106](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jbrito3106](https://forums.plex.tv/u/jbrito3106)\
**Post date:** [December 29, 2024, 9:07am UTC](https://forums.plex.tv/t/plex-server-long-buffering-issue-at-main-server-pc/900254/1 "2024-12-29T09:07:39Z")

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Server Version#: 1.41.3.9314  
Player Version#: Windows 10 PC  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>  
I’ve moved to a different address also change ISP. after plugging back main server computer Plex takes a long time to buffer and display movies but there is not issue wit a mobile device.  
Please help not sure what to do next.

[Plex Media Server Logs\_2024-12-28\_23-49-52.zip](https://forums.plex.tv/uploads/short-url/57vvPlSEMtCxdDhQzAp13nQdz9.zip) (3.1 MB)

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [December 29, 2024, 4:04pm UTC](https://forums.plex.tv/t/plex-server-long-buffering-issue-at-main-server-pc/900254/2 "2024-12-29T16:04:04Z")

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I am seeing a bunch of:  
`Dec 28, 2024 23:19:05.283 [17396] ERROR - [Req#4587bf/Transcode/8v4w577pnbywwhiu1taor91o/efe0919a-ba34-4e5a-a71b-cb2f3bf5974a] [mpeg2video @ 0308f180] Failed to execute: 0x80070057`  
`Dec 28, 2024 23:19:05.283 [17396] ERROR - [Req#4587c0/Transcode/8v4w577pnbywwhiu1taor91o/efe0919a-ba34-4e5a-a71b-cb2f3bf5974a] [mpeg2video @ 0308f180] hardware accelerator failed to decode picture`

Go to settings =\> General and try turning off `Use hardware-accelerated video encoding` and `Use hardware acceleration when available` I suspect only the first may be actually needed.

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**Author:** ![jbrito3106](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jbrito3106](https://forums.plex.tv/u/jbrito3106)\
**Post date:** [January 1, 2025, 10:08am UTC](https://forums.plex.tv/t/plex-server-long-buffering-issue-at-main-server-pc/900254/3 "2025-01-01T10:08:56Z")

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dbirch- i appreciate you reply however I’ve been looking at the general tab and I cannot find the hardware-accelerated video encoding future. could be possible to get more specific guide on this.  
thanks you so much fo your help.

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**Author:** ![MarkV1320](https://avatars.discourse-cdn.com/v4/letter/m/f17d59/32.png) [@MarkV1320](https://forums.plex.tv/u/MarkV1320)\
**Post date:** [January 1, 2025, 2:59pm UTC](https://forums.plex.tv/t/plex-server-long-buffering-issue-at-main-server-pc/900254/4 "2025-01-01T14:59:34Z")

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That option is under transcoder, not general.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 1, 2025, 3:00pm UTC](https://forums.plex.tv/t/plex-server-long-buffering-issue-at-main-server-pc/900254/5 "2025-04-01T15:00:15Z")

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