# Plex Server not authorized **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [October 1, 2022, 2:22pm UTC](https://forums.plex.tv/t/plex-server-not-authorized/813160 "2022-10-01T14:22:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![hoomtk](https://avatars.discourse-cdn.com/v4/letter/h/e19b73/32.png) [@hoomtk](https://forums.plex.tv/u/hoomtk)\ **Post date:** [October 1, 2022, 2:22pm UTC](https://forums.plex.tv/t/plex-server-not-authorized/813160/1 "2022-10-01T14:22:25Z")
Server Version#: 1.29.0.6244 Player Version#: I have accidently remove my existing Plex server on my Synology NAS, after reinstall can access to my new server and error message as below: Not Authorized you do not have access to this server ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 1, 2022, 3:08pm UTC](https://forums.plex.tv/t/plex-server-not-authorized/813160/2 "2022-10-01T15:08:11Z")
> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/39): > > FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. Reinstall the same, or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you Return to the installation page. You only have 5 minutes. B… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 30, 2022, 3:08pm UTC](https://forums.plex.tv/t/plex-server-not-authorized/813160/3 "2022-12-30T15:08:39Z")
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