# Plex server not available outside network since last update

**URL:** <https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [April 14, 2026, 9:03pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999 "2026-04-14T21:03:57Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Souplex1312](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@Souplex1312](https://forums.plex.tv/u/Souplex1312)\
**Post date:** [April 14, 2026, 9:03pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/1 "2026-04-14T21:03:57Z")

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Server Version#: 1.43.1.10611  
Player Version#: NAS-Synology DSM 7.3.2-86009 Update 3  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Hi, since the last plex server update, i’m getting the classic ”Not available outside your network."  
I have seen and followed through the advice to make sure synology was allowing plex to read and write.  
The NAS is connected through an ethernet cable.  
I’m getting the same response also when i try to use my computer as local server.  
None of my devices manages to access my Nas/plex server without the relay.  
Has anyone else the same problem?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 14, 2026, 9:22pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/2 "2026-04-14T21:22:14Z")

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Unlikely this is based on the PMS upgrade.  
Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues.  
I recommend you start by verifying your remote setup is properly working and visible from outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org)). While testing this, you should also verify if the public IP seen by that site matches that of your router’s WAN IP and the public IP listed in Plex‘s remote access settings.

[https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517)

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**Author:** ![masondm](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@masondm](https://forums.plex.tv/u/masondm)\
**Post date:** [April 14, 2026, 9:33pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/3 "2026-04-14T21:33:06Z")

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I am having the same issue.

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<div class="post-metadata">

**Author:** ![Souplex1312](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@Souplex1312](https://forums.plex.tv/u/Souplex1312)\
**Post date:** [April 14, 2026, 9:59pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/4 "2026-04-14T21:59:29Z")

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Thanks for coming in!

I read the first article, i’m looking at your other ressource now. I can already tell that the public IP address detected by canyouseeme matches the one listed by Plex. I am trying to know how the NAS is connected to it too (ipv4), does it matter though?

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**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\
**Post date:** [April 14, 2026, 10:10pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/5 "2026-04-14T22:10:24Z")

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> [@Souplex1312](#):
>
> I can already tell that the public IP address detected by canyouseeme matches the one listed by Plex.

That’s not what’s important. _Both_ of those should match what your router shows as _its_ public/WAN IP address. The concern is that your ISP may have you behind CG-NAT (causing a double-NAT situation).

So check your router to see what it reports for the public/WAN IP.

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<div class="post-metadata">

**Author:** ![Souplex1312](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@Souplex1312](https://forums.plex.tv/u/Souplex1312)\
**Post date:** [April 14, 2026, 10:17pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/6 "2026-04-14T22:17:26Z")

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I am you guessed it not very good at this, so here’s maybe a stupid question: is there another way to ask the router what’s its public address than using websites like canyouseeme or whatsmyip?

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<div class="post-metadata">

**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\
**Post date:** [April 14, 2026, 10:19pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/7 "2026-04-14T22:19:54Z")

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Yes. Log into your router’s configuration interface. This is where you configure things such as port-forwarding, DNS, DHCP, that kind of thing.

If you can tell us your router manufacturer and model, we may be able to provide some more specific guidance.

And it’s not a stupid question 🙂 .

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 13, 2026, 10:20pm UTC](https://forums.plex.tv/t/plex-server-not-available-outside-network-since-last-update/937999/8 "2026-07-13T22:20:31Z")

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