# Plex server not detected even though running

**URL:** <https://forums.plex.tv/t/plex-server-not-detected-even-though-running/761725>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [December 2, 2021, 1:07pm UTC](https://forums.plex.tv/t/plex-server-not-detected-even-though-running/761725 "2021-12-02T13:07:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rwseitz0654](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@rwseitz0654](https://forums.plex.tv/u/rwseitz0654)\
**Post date:** [December 2, 2021, 1:07pm UTC](https://forums.plex.tv/t/plex-server-not-detected-even-though-running/761725/1 "2021-12-02T13:07:18Z")

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Server Version#:plexmediaserver\_1.25.1.5286-34f965be8\_amd64  
Player Version#: N/A

I do not know what is wrong and have been trying to figure it out for a few days now. I am stumped. I updated to the current version of plex for ubuntu and now I cannot see my server even though it is running. I have purged and reinstalled the software and still no luck. below is the status of my system and it shows plex running. But when I log into the web interface. I see everything but my libraries of movies and it does not display my server at all.

rick@rick-M52BC-M32BC:~$ sudo service plexmediaserver status  
● plexmediaserver.service - Plex Media Server  
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)  
Active: active (running) since Thu 2021-12-02 07:51:59 EST; 10min ago  
Process: 10310 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX\_MEDIA\_SERVER\_APPLICATION\_SUPPORT\_DIR}” || /bin/mkdir -p “${PLEX\_MEDIA\_SERVER\_APPLICATION\_SUPPORT\_DIR}” (code=exited, status=0/SUCCESS)  
Main PID: 10312 (Plex Media Serv)  
Tasks: 54 (limit: 38265)  
Memory: 84.5M  
CPU: 8.145s  
CGroup: /system.slice/plexmediaserver.service  
├─10312 /usr/lib/plexmediaserver/Plex Media Server  
├─10334 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-34f965be8/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.25.1.5286-34f965be8 /us\>  
├─10373 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.25.1.5286-34f965be8 32600  
└─10421 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-34f965be8/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.25.1.5286-34f965be\>

Dec 02 07:51:59 rick-M52BC-M32BC systemd[1]: Starting Plex Media Server…  
Dec 02 07:51:59 rick-M52BC-M32BC systemd[1]: Started Plex Media Server.

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [December 2, 2021, 3:05pm UTC](https://forums.plex.tv/t/plex-server-not-detected-even-though-running/761725/2 "2021-12-02T15:05:30Z")

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@rwseitz0654

1. Upper right corner of the Plex/web browser – SIGN OUT
2. Close the browser
3. Open the browser fresh
4. Open an incognito window
5. In that incognito window - [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) (assuming you’re running from the same Ubuntu computer where the server is running)
6. It will load the Plex/web app and want you to sign in.
7. Sign in and click the “Got It”.
8. The setup wizard will start.

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**Author:** ![rwseitz0654](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@rwseitz0654](https://forums.plex.tv/u/rwseitz0654)\
**Post date:** [December 2, 2021, 9:04pm UTC](https://forums.plex.tv/t/plex-server-not-detected-even-though-running/761725/3 "2021-12-02T21:04:17Z")

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OK tried all that. It is still not recognizing my server. Which is the computer I am working on. A message pops up and says something went wrong on their end. Then it just sits there with the little cursor spinning.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 2, 2022, 9:05pm UTC](https://forums.plex.tv/t/plex-server-not-detected-even-though-running/761725/4 "2022-03-02T21:05:17Z")

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