# Plex Server Not Loading & Claiming Problems

**URL:** <https://forums.plex.tv/t/plex-server-not-loading-claiming-problems/929462>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [August 16, 2025, 10:37pm UTC](https://forums.plex.tv/t/plex-server-not-loading-claiming-problems/929462 "2025-08-16T22:37:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![oniflix](https://avatars.discourse-cdn.com/v4/letter/o/58956e/32.png) [@oniflix](https://forums.plex.tv/u/oniflix)\
**Post date:** [August 16, 2025, 10:37pm UTC](https://forums.plex.tv/t/plex-server-not-loading-claiming-problems/929462/1 "2025-08-16T22:37:03Z")

</div>

Server Version#: latest

Write me a message explaining that I just installed Plex Media Server and that when I click on open Plex, an HTTP instance opens on a page that reloads indefinitely and I can’t do anything. A friend cannot claim his server since today; due to an issue, we removed the server from his account to try to put it back, and currently without success. His server is also running on Windows

[Plex Media Server.log](https://forums.plex.tv/uploads/short-url/gYqNEtaxVvJCijg7N4bs5wqJsj7.log) (1.7 MB)

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [August 17, 2025, 4:18am UTC](https://forums.plex.tv/t/plex-server-not-loading-claiming-problems/929462/2 "2025-08-17T04:18:12Z")

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```auto
Aug 17, 2025 00:44:14.639 [5292] ERROR - [Req#7e4] MyPlex: Failed to retrieve PIN: -6

Aug 17, 2025 00:44:15.705 [13804] WARN - [HttpClient/HCl#5ea] HTTP error requesting POST https://plex.tv/api/v2/pins?strong=true (6, Couldn't resolve host name) (Could not resolve host: plex.tv)

```

The PC is unable to communicate with plex.tv.

1. Disconnect VPN if connected.  
Configure it to not connect automatically when the PC reboots.  
Do not connect the VPN while trying to claim Plex Media Server.

2. Verify Windows Network Settings  
Win 10 (11 will be similar): Settings → Network & Internet → Properties

- Network Profile must be Private, not Public.
- Verify the IP Address and Subnet Prefix are correct.
- Verify the Default Gateway are correct (usually the IP address of your router)
- Configure the server to use public DNS servers: 1.1.1.1 (Cloudflare), 8.8.8.8 (Google), or 9.9.9.9 (Quad9)

1. Reboot the PC

2. Verify connectivity to plex.tv

- Open a Command Prompt window (Win+R, enter CMD)
- nslookup v4.plex.tv
- curl [http://v4.plex.tv](http://v4.plex.tv/)
- You should see the same as below. The IP address for v4.plex.tv may be different. They vary based on location.

```auto
c:\>nslookup v4.plex.tv
Server: one.one.one.one
Address: 1.1.1.1

Non-authoritative answer:
Name: adb10bc8a64ed4c6387832bf64b05780-9402806.eu-west-1.elb.amazonaws.com
Addresses: 52.18.33.33
          54.246.231.114
Aliases: v4.plex.tv
          plex-tv-migration.plex.bz

c:\>curl http://v4.plex.tv
<html>
<head><title>308 Permanent Redirect</title></head>
<body>
<center><h1>308 Permanent Redirect</h1></center>
<hr><center>nginx</center>
</body>
</html>

```

  

1. When the PC can communicate with plex.tv, run Plex Media Server and try to claim it.  
[http://192.168.1.8:32400/web](http://192.168.1.8:32400/web) ← Address in log file. Verify, as it may have changed.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 15, 2025, 4:18am UTC](https://forums.plex.tv/t/plex-server-not-loading-claiming-problems/929462/3 "2025-11-15T04:18:13Z")

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