# Plex Server Not Loading / Showing Up **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 13, 2022, 2:47am UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615 "2022-10-13T02:47:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![StarTrek133](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@StarTrek133](https://forums.plex.tv/u/StarTrek133)\ **Post date:** [October 13, 2022, 2:47am UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/1 "2022-10-13T02:47:35Z")
Server Version#: 4.87.2 Player Version#: ??? Hey Everyone … I am doing a new media server build for my house and I am running into some issues .. I have a brand new install of windows 11 , I install plex media server and it shows up in system try but when you open it the “server” that is normally there is missing and all I see is account information .. Also the one time it did work I tired to add my media folders .. which are network mapped drives and it will not add them .. So not sure what I am doing wrong , as I had no issues on the old server .. Thoughts ? ideas ? ![Screenshot 2022-10-12 224831](https://global.discourse-cdn.com/plex/original/4X/3/a/4/3a4794e8aaa346e15ea23a8cf5ef7463e60a4508.jpeg) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [October 13, 2022, 6:45am UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/2 "2022-10-13T06:45:01Z")
I checked your account and I see you tried to setup 2 servers. 1 of them shows an IP that is a public IP address. PMS does not work when connected to a public IP address, it needs to be on a private network. ---
**Author:** ![StarTrek133](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@StarTrek133](https://forums.plex.tv/u/StarTrek133)\ **Post date:** [October 13, 2022, 2:41pm UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/5 "2022-10-13T14:41:57Z")
That is strange because both of the computers are located in the same place … only different between them is the local ip address … and I uncheck the button to allow outside access … I use 172.168.40 for my ip ranges … So I am not sure on how to fix this … Please let me know … Thanks … ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 13, 2022, 3:03pm UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/6 "2022-10-13T15:03:47Z")
> [@StarTrek133](#): > > I use 172.168.40 for my ip ranges … There you have it. That is not in a private IP range. > **[Private network](https://en.wikipedia.org/wiki/Private_network)** > > In Internet networking, a private network is a computer network that uses a private address space of IP addresses. These addresses are commonly used for local area networks (LANs) in residential, office, and enterprise environments. Both the IPv4 and the IPv6 specifications define private IP address ranges. > Private network addresses are not allocated to any specific organization. Anyone may use these addresses without approval from regional or local Internet registries. Private IP address space... ---
**Author:** ![StarTrek133](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@StarTrek133](https://forums.plex.tv/u/StarTrek133)\ **Post date:** [October 13, 2022, 3:43pm UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/7 "2022-10-13T15:43:26Z")
Thanks OttoKerner, But I don’t think that is the issue … I only started having issues once I tried to add the new media server to my account … the old media server work fine for years with no issues … Also I am pretty sure 172.168.40 is a non routable ip address and is part of the private range people can use at home … Most people use 192.168.1 but I wanted something out of normal for safety reasons … ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 13, 2022, 3:45pm UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/8 "2022-10-13T15:45:29Z")
> [@StarTrek133](#): > > Also I am pretty sure 172.168.40 is a non routable ip address and is part of the private range people can use at home … No, it is not. Please follow the link I’ve set above. > [@StarTrek133](#): > > But I don’t think that is the issue … I only started having issues once I tried to add the new media server to my account … Yes, that is the issue. Claiming a server fails if it is using a routable IP address. ---
**Author:** ![StarTrek133](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@StarTrek133](https://forums.plex.tv/u/StarTrek133)\ **Post date:** [October 13, 2022, 5:47pm UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/9 "2022-10-13T17:47:32Z")
Well I am going to have to wait until tonight … As I work from home and cant reprogram my whole network to something else … Hope it will fix the issue just find it strange that everything has worked fine for years with no issues … ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 11, 2023, 5:48pm UTC](https://forums.plex.tv/t/plex-server-not-loading-showing-up/814615/10 "2023-01-11T17:48:12Z")
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