# Plex server not running after update (Asustor NAS) **URL:** \ **Category:** Plex Media Server\ **Tags:** server-asustor\ **Created:** [January 13, 2022, 9:44pm UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566 "2022-01-13T21:44:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bigstoyan\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigstoyan_gmail_com/32/197797_2.png) [@bigstoyan\_gmail\_com](https://forums.plex.tv/u/bigstoyan_gmail_com)\ **Post date:** [January 13, 2022, 9:44pm UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/1 "2022-01-13T21:44:29Z")
Server Version#: PlexMediaServer-1.25.3.5409-f11334058-x86\_64.apk Player Version#: all After manual update with the latest version of Plex (Asustor, apk) it hands in the time of update. After waiting for about an hour I haven’t any choice, but to reboot the NAS. Now Plex server stays in “running state” but I have no connection to it. If I try to stop it and run again via Asustor App Center, it hangs again, and I must reboot the NAS server. My database is not small (over 4300 movies), and of course I didn’t make any backup recently 🙂 Any suggestions? Can I install older version above that, or fix the server by deleting some preferences files? I need it running, and promise - never forget to backup it anymore 🙂 ---
**Author:** ![Release\_The\_Kraken](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@Release\_The\_Kraken](https://forums.plex.tv/u/Release_The_Kraken)\ **Post date:** [January 13, 2022, 10:59pm UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/2 "2022-01-13T22:59:45Z")
Same exact issue; sadly no resolution yet except for waiting on ANOTHER update to fix what the previous update broke. ---
**Author:** ![bigstoyan\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigstoyan_gmail_com/32/197797_2.png) [@bigstoyan\_gmail\_com](https://forums.plex.tv/u/bigstoyan_gmail_com)\ **Post date:** [January 13, 2022, 11:01pm UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/3 "2022-01-13T23:01:44Z")
Yeah, maybe we must wait for a week or two for the Plex guys to build new version. I can’t believe, that there is no possibility to roll-back to the previous, but… We’ll keep in touch! Thanks for the post! ---
**Author:** ![kramdenfan](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@kramdenfan](https://forums.plex.tv/u/kramdenfan)\ **Post date:** [January 13, 2022, 11:13pm UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/4 "2022-01-13T23:13:53Z")
same issue here. Very frustrating, as I depend on Plex daily!! Hope this is resolved quickly. A week or two will be tough… ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 13, 2022, 11:18pm UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/5 "2022-01-13T23:18:32Z")
Can you see is there are any [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) On Asustor there should be a logs folder in `/volume1/Plex/Library/Plex Media Server`. ---
**Author:** ![vlatkonz](https://avatars.discourse-cdn.com/v4/letter/v/ba9def/32.png) [@vlatkonz](https://forums.plex.tv/u/vlatkonz)\ **Post date:** [January 13, 2022, 11:45pm UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/6 "2022-01-13T23:45:25Z")
Same problem here (nvidia tv pro). Hope it helps that server is set to automatically send crash reports. ---
**Author:** ![Release\_The\_Kraken](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@Release\_The\_Kraken](https://forums.plex.tv/u/Release_The_Kraken)\ **Post date:** [January 14, 2022, 12:48am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/8 "2022-01-14T00:48:14Z")
Here’s a zipped folder with my server’s logs. Hope they help [Logs.zip](https://forums.plex.tv/uploads/short-url/g2wX4DvA3KmgSACogTqegIhVau1.zip) (8.1 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 14, 2022, 1:07am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/9 "2022-01-14T01:07:39Z")
@Release_The_Kraken According to the logs, PMS was started 11 January @ 19:10 ```auto Jan 11, 2022 19:10:10.861 [0x7fbc451fcb38] INFO - Plex Media Server v1.25.3.5385-f05b712b6 - ASUSTOR AS3202T x86_64 - build: linux-x86_64 asustor - GMT -06:00 Jan 11, 2022 19:10:10.861 [0x7fbc451fcb38] INFO - Linux version: ADM 4.0.1.ROG1, language: en-US Jan 11, 2022 19:10:10.861 [0x7fbc451fcb38] INFO - Processor Intel(R) Celeron(R) CPU J3160 @ 1.60GHz Jan 11, 2022 19:10:10.861 [0x7fbc451fcb38] INFO - Compiler is - Clang 11.0.1 (https://plex.tv b587490162c22e078c314e3f7dc560c691d126aa) Jan 11, 2022 19:10:10.861 [0x7fbc451fcb38] INFO - /usr/local/AppCentral/plexmediaserver/Plex Media Server ``` The logs continued until End-of-file ```auto Jan 13, 2022 16:12:18.677 [0x7fbc451b2b38] WARN - JobManager: Could not find job for handle 11551 Jan 13, 2022 16:12:18.703 [0x7fbc42369b38] INFO - Network Service: Abandoning advertise socket, it was closed. Jan 13, 2022 16:12:18.704 [0x7fbc451b2b38] WARN - JobManager: Could not find job for handle 11459 Jan 13, 2022 16:12:18.716 [0x7fbc451b2b38] WARN - JobManager: Could not find job for handle 11298 ``` DEBUG logging would have been nice here to see if the server was commanded to shut down or crashed. While not a solution, have you attempted restarting the NAS? ---
**Author:** ![Release\_The\_Kraken](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@Release\_The\_Kraken](https://forums.plex.tv/u/Release_The_Kraken)\ **Post date:** [January 14, 2022, 1:37am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/11 "2022-01-14T01:37:23Z")
I can fully access the NAS but Plex is NOT working so I can’t even enable debugging. Unless the logs are placed elsewhere, that’s all I got. Yes, I’ve tried restarting and reapplying the update but it won’t let me, nor will it let me roll back the update. Several others are having this same issue. Need a fix ASAP ---
**Author:** ![Ramburner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ramburner/32/20392_2.png) [@Ramburner](https://forums.plex.tv/u/Ramburner)\ **Post date:** [January 14, 2022, 1:59am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/12 "2022-01-14T01:59:53Z")
I’m having the exact same problem as all the other people here, I had done all the things as well including restarting the NAS. If I could install the previous release I would, but it doesn’t let you go back to a previous version. Please do a fix ASAP. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 14, 2022, 2:28am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/13 "2022-01-14T02:28:46Z")
@Release_The_Kraken Please give me a bit to get into our NAS in the lab and see what’s happening. ---
**Author:** ![Release\_The\_Kraken](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@Release\_The\_Kraken](https://forums.plex.tv/u/Release_The_Kraken)\ **Post date:** [January 14, 2022, 2:31am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/14 "2022-01-14T02:31:39Z")
Thanks for the update and looking into the issue ---
**Author:** ![Stevenang88](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stevenang88/32/266882_2.png) [@Stevenang88](https://forums.plex.tv/u/Stevenang88)\ **Post date:** [January 14, 2022, 2:33am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/15 "2022-01-14T02:33:17Z")
Yes same here. Asustor Plex media server does not work with the latest update… please help! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 14, 2022, 2:35am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/16 "2022-01-14T02:35:51Z")
For now, Please reinstall the version you were last using. ---
**Author:** ![Stevenang88](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stevenang88/32/266882_2.png) [@Stevenang88](https://forums.plex.tv/u/Stevenang88)\ **Post date:** [January 14, 2022, 2:36am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/17 "2022-01-14T02:36:38Z")
We cannot find the last version … can plex provide the last version for us to download and install? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 14, 2022, 2:56am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/18 "2022-01-14T02:56:22Z")
I don’t know if the older versions are still there. what am I looking for and for which CPU architecture? In the future, I recommend EVERYONE keep a few copies of the server. You never know when you’ll need to downgrade like now. Forgive me , the argument “they take up too much space” won’t really work with me because we’re talking about 100 MB each as compared to 3-4-10-20 GB video files 🤣 PS: Having difficulty getting into the HQ Lab. It might be maintenance time. I’ll update here as soon as I can. ---
**Author:** ![Stevenang88](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stevenang88/32/266882_2.png) [@Stevenang88](https://forums.plex.tv/u/Stevenang88)\ **Post date:** [January 14, 2022, 3:06am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/19 "2022-01-14T03:06:18Z")
Thanks! Is it possible if you have the older apk file (1 version behind the latest), and share it via google drive via a link so we can download that please? ---
**Author:** ![theok65](https://avatars.discourse-cdn.com/v4/letter/t/3ec8ea/32.png) [@theok65](https://forums.plex.tv/u/theok65)\ **Post date:** [January 14, 2022, 3:09am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/20 "2022-01-14T03:09:17Z")
Same problem here; no success with reboot and can’t locate an older apk to try installing. Frustrating as we were sitting down to watch a movie and all of a sudden, nothing. So, this is the lesson as far as I can figure out. Ignore the updates on the Plex site and stick with the Asustor prompted updates. Please at least provide the prior version apk so we can try to roll back this mess. THANKS in advance!! ---
**Author:** ![Ramburner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ramburner/32/20392_2.png) [@Ramburner](https://forums.plex.tv/u/Ramburner)\ **Post date:** [January 14, 2022, 3:10am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/21 "2022-01-14T03:10:36Z")
The App Central in Asustor NAS doesn’t let you go to a previous version of Plex, doesn’t allow it. Just gives you an error message that the one installed is newer than the one that you’re trying to install and kills it there without the downgrade install. ---
**Author:** ![theok65](https://avatars.discourse-cdn.com/v4/letter/t/3ec8ea/32.png) [@theok65](https://forums.plex.tv/u/theok65)\ **Post date:** [January 14, 2022, 3:17am UTC](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566/22 "2022-01-14T03:17:28Z")
Any thoughts on doing a full uninstall? Is it even possible at this point? If it can be completely uninstalled then installing the older apk should be possible (I think). [Next page](https://forums.plex.tv/t/plex-server-not-running-after-update-asustor-nas/770566.md?page=2)