# Plex server offline both Windows and QNAP
**URL:** https://forums.plex.tv/t/plex-server-offline-both-windows-and-qnap/938346
**Category:** Plex Media Server
**Tags:** server-windows, server-linux
**Created:** [April 26, 2026, 12:39pm UTC](https://forums.plex.tv/t/plex-server-offline-both-windows-and-qnap/938346 "2026-04-26T12:39:27Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@njibo](https://forums.plex.tv/u/njibo)
#### Post date: [April 26, 2026, 12:39pm UTC](https://forums.plex.tv/t/plex-server-offline-both-windows-and-qnap/938346/1 "2026-04-26T12:39:27Z")
Server Version#: Latest
Player Version#: Latest
For the past 4 days, my Plex servers (Windows and QNAP) show offline. Nothing was changed at my end and I have restarted the servers with no luck!
I tried to connect using Windows APP and Android APP and none is working!
Please I need your assistance.
Thank you!
---
### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [April 26, 2026, 2:35pm UTC](https://forums.plex.tv/t/plex-server-offline-both-windows-and-qnap/938346/2 "2026-04-26T14:35:12Z")
Please provide the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
---
### Author:  [@njibo](https://forums.plex.tv/u/njibo)
#### Post date: [April 27, 2026, 12:50pm UTC](https://forums.plex.tv/t/plex-server-offline-both-windows-and-qnap/938346/3 "2026-04-27T12:50:05Z")
I have attached the logs. Thanks!
[Plex Media Server Logs\_2026-04-27\_08-48-35.zip](https://forums.plex.tv/uploads/short-url/b83hNjOgPB5N1LJa1lqP9xne5v0.zip) (3.5 MB)
---
### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [April 27, 2026, 2:41pm UTC](https://forums.plex.tv/t/plex-server-offline-both-windows-and-qnap/938346/4 "2026-04-27T14:41:50Z")
Looks like you have a double NAT setup, and that will not work
```auto
Apr 26, 2026 08:48:18.333 [140120046332728] DEBUG - PublicAddressManager: got WAN IP 192.168.1.66 from router
Apr 26, 2026 08:48:18.333 [140120046332728] WARN - PublicAddressManager: WAN IP is a private IP address
```
```auto
Apr 26, 2026 08:48:23.613 [140120036453176] DEBUG - [EventSourceClient/pubsub/23.239.17.115:443] MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Apr 26, 2026 08:48:23.613 [140120036453176] ERROR - [EventSourceClient/pubsub/23.239.17.115:443] MyPlex: mapping failed due to potential double NAT configuration
Apr 26, 2026 08:48:23.613 [140120036453176] DEBUG - [EventSourceClient/pubsub/23.239.17.115:443] MyPlex: mapping state set to 'Mapped - Not Published (Double NAT)'.
```
See: [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) and look for `Double-NAT`
---
### Author:  [@njibo](https://forums.plex.tv/u/njibo)
#### Post date: [April 28, 2026, 12:00pm UTC](https://forums.plex.tv/t/plex-server-offline-both-windows-and-qnap/938346/5 "2026-04-28T12:00:26Z")
Thank you! I will check the document!