# Plex server on nvidia shield pro unable to mount external driver **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [August 11, 2024, 2:43pm UTC](https://forums.plex.tv/t/plex-server-on-nvidia-shield-pro-unable-to-mount-external-driver/885000 "2024-08-11T14:43:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kezknight408](https://avatars.discourse-cdn.com/v4/letter/k/c57346/32.png) [@kezknight408](https://forums.plex.tv/u/kezknight408)\ **Post date:** [August 11, 2024, 2:43pm UTC](https://forums.plex.tv/t/plex-server-on-nvidia-shield-pro-unable-to-mount-external-driver/885000/1 "2024-08-11T14:43:13Z")
So not the most technical of people but 6 months or so ago I managed to set up my plex server on my nvidia shield pro. Come today and it couldn’t connect to it after having added some additional movies to the device. So I deleted the server to try and recreate and I just can’t; I’ve tried uninstalling everything and creating a new account to try and get the original prompts but nada. The weird thing was the server bit is empty on my settings options. I do not know what I have done nor how to fix it! Any advice greatly appreciated! At the moment I have my old and new plex accounts and neither seem to allow me to add my own media - when I click that it sends me to my laptop to download the server which is already downloaded and when I try and launch the links [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) it loads up, puts me in plex but I am in a loop to redownload the installer I have already downloaded. 5 hours in and going a bit crazy! ---
**Author:** ![City-Cobra](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@City-Cobra](https://forums.plex.tv/u/City-Cobra)\ **Post date:** [August 11, 2024, 7:10pm UTC](https://forums.plex.tv/t/plex-server-on-nvidia-shield-pro-unable-to-mount-external-driver/885000/2 "2024-08-11T19:10:22Z")
Try this: > [@SHIELD Plex Media Server settings missing](https://forums.plex.tv/t/shield-plex-media-server-settings-missing/875969/98): > > @reese2754 can you please go to [https://app.plex.tv/desktop/#!/settings/plex-home](https://app.plex.tv/desktop/#!/settings/plex-home) and give your self a pin. You can remove it afterwards if you like, then restrart the player app on shield > [@SHIELD Plex Media Server settings missing](https://forums.plex.tv/t/shield-plex-media-server-settings-missing/875969/103): > > OK I follow you now. So, some luck here! I already had a PIN, so I tried resetting the PIN to a different one, and restarting the app. No change in behavior. I then removed the PIN entirely, then restarted the app again. This time the server settings showed up right away! I was able to change my storage location at that point. I’m not going to re-add the PIN since that seems to be related to the problem, but I’m happy this is resolved for now at least! Thank you for your help. ---
**Author:** ![kezknight408](https://avatars.discourse-cdn.com/v4/letter/k/c57346/32.png) [@kezknight408](https://forums.plex.tv/u/kezknight408)\ **Post date:** [August 12, 2024, 2:03pm UTC](https://forums.plex.tv/t/plex-server-on-nvidia-shield-pro-unable-to-mount-external-driver/885000/3 "2024-08-12T14:03:53Z")
@City-Cobra Thanks for this - unfortunately it has not worked. I have set a pin on both accounts and restarted the app but there is nothing under Plex Media Server on my account. Obviously the second account never had a server connected so that is understandable that it cannot find one. It is just super frustrating. ---
**Author:** ![kezknight408](https://avatars.discourse-cdn.com/v4/letter/k/c57346/32.png) [@kezknight408](https://forums.plex.tv/u/kezknight408)\ **Post date:** [August 12, 2024, 2:10pm UTC](https://forums.plex.tv/t/plex-server-on-nvidia-shield-pro-unable-to-mount-external-driver/885000/4 "2024-08-12T14:10:29Z")
@City-Cobra do you know how I attach my external hdd and create a new server on my second account? I was hoping that with a fresh account I would get the prompts but I haven’t. Not sure what I am missing this time round. ---
**Author:** ![City-Cobra](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@City-Cobra](https://forums.plex.tv/u/City-Cobra)\ **Post date:** [August 12, 2024, 6:32pm UTC](https://forums.plex.tv/t/plex-server-on-nvidia-shield-pro-unable-to-mount-external-driver/885000/5 "2024-08-12T18:32:13Z")
Try to Reset your Shield. > **[Reset SHIELD](https://www.nvidia.com/en-us/shield/support/shield-tv-pro/reset-shield/)** > > Reset SHIELD > **[PLEX Client & PLEX Media Server](https://www.nvidia.com/en-us/shield/support/shield-tv-pro/plex/)** > > PLEX Client & PLEX Media Server [https://nvidia.custhelp.com/app/answers/detail/a\_id/4171](https://nvidia.custhelp.com/app/answers/detail/a_id/4171) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 10, 2024, 6:32pm UTC](https://forums.plex.tv/t/plex-server-on-nvidia-shield-pro-unable-to-mount-external-driver/885000/6 "2024-11-10T18:32:42Z")
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