# Plex server random crashes

**URL:** <https://forums.plex.tv/t/plex-server-random-crashes/786622>\
**Category:** Plex Media Server\
**Tags:** server-windows, roku\
**Created:** [April 6, 2022, 10:07pm UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622 "2022-04-06T22:07:46Z")\
**Posts on this page:** 18\
**Page:** 3

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**Author:** ![psellerstn](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@psellerstn](https://forums.plex.tv/u/psellerstn)\
**Post date:** [April 16, 2022, 3:27am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/42 "2022-04-16T03:27:41Z")

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Any luck with the Test Build sa2000 sent? Hoping for good news and resolution. Thank you

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**Author:** ![PlexUser2020](https://avatars.discourse-cdn.com/v4/letter/p/45deac/32.png) [@PlexUser2020](https://forums.plex.tv/u/PlexUser2020)\
**Post date:** [April 16, 2022, 10:06pm UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/43 "2022-04-16T22:06:08Z")

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I’ve been running 1.26.1.5748 for \>24 hours and it’s been stable so far 🤞

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**Author:** ![psellerstn](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@psellerstn](https://forums.plex.tv/u/psellerstn)\
**Post date:** [April 17, 2022, 3:33am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/44 "2022-04-17T03:33:03Z")

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Thanks PlexUser 2020. I will check again tonight, checked last night and 5744 was not even available and I have beta versions activated.

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**Author:** ![psellerstn](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@psellerstn](https://forums.plex.tv/u/psellerstn)\
**Post date:** [April 17, 2022, 3:41am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/45 "2022-04-17T03:41:16Z")

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Still only seeing 5715 available even with Plex Pass enabled. It is hopeful hearing some success with the test versions - hope they post an update soon, have lost weeks of DVR recordings.

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**Author:** ![andrewstew](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@andrewstew](https://forums.plex.tv/u/andrewstew)\
**Post date:** [April 18, 2022, 3:40am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/46 "2022-04-18T03:40:40Z")

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[Plex Media Server Logs\_2022-04-18\_13-25-14.zip](https://forums.plex.tv/uploads/short-url/gGN0UrFkwfIi7jcDc3qYJsmHRS9.zip) (4.7 MB)  
Server Version#: 1.26.0.5715  
Windows 10

I am experiencing crashes on my Plex Server. I have recently removed the database and reinstalled Plex to ensure it was a clean slate. However, it has crashed once again. Hoping someone can advise.

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<div class="post-metadata">

**Author:** ![psellerstn](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@psellerstn](https://forums.plex.tv/u/psellerstn)\
**Post date:** [April 18, 2022, 5:11am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/47 "2022-04-18T05:11:12Z")

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I am stumped as well andrewstew. I have tried everything I can think of and tips here. I do know (per above) that there are at least couple test builds out there but I only see the same build you mentioned. I was away this weekend and missed all recordings. I have been a user since early days but must consider moving on to something else that is reliable. I realize bugs happen but this has gone on through the last 2-3 releases. I really do hope users fortunate enough to have the test builds have good news. I do wish they would post it for Plex Pass users enrolled in beta.

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**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 18, 2022, 9:47am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/48 "2022-04-18T09:47:53Z")

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> [@andrewstew](#):
>
> I am experiencing crashes on my Plex Server. I have recently removed the database and reinstalled Plex to ensure it was a clean slate. However, it has crashed once again

```auto
Apr 18, 2022 09:10:02.871 [1872] WARN - Crash: Crash reporting disabled

```

Can you please look in this folder for any dump files

`C:\Users\Media_PC\AppData\Local\Plex Media Server\Crash Reports\1.26.0.5715-8cf78dab3\PLEX MEDIA SERVER`

Please zip the files you find and send me the zip by private message

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**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 18, 2022, 9:52am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/49 "2022-04-18T09:52:01Z")

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> [@psellerstn](#):
>
> . . . there are at least couple test builds out there but I only see the same build you mentioned

The builds in question are development builds and I have sent them out to a few users that encountered the crash that was investigated.

I can see that your server has reported this crash and I will now add you to the private message thread that will give you access to development build 1.26.1.5748 to try out

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**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 18, 2022, 10:20am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/50 "2022-04-18T10:20:57Z")

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> [@andrewstew](#):
>
> Server Version#: 1.26.0.5715  
> Windows 10
> 
> I am experiencing crashes on my Plex Server. I have recently removed the database and reinstalled Plex to ensure it was a clean slate. However, it has crashed once again. Hoping someone can advise

Thanks for sending me the dmp file

It appears to be the same crash for which I am having development builds tested - latest being 1.26.1.5748

I will add you to the PM thread to give you access to that

I have noticed another crash from your server from 11th April when on 1.25.9.5721 - i am not sure if this got addressed in the 1.26.0 beta or the later development build - so will need to keep an eye on crashes and see if this comes back - would need debug logs plus the dump file

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<div class="post-metadata">

**Author:** ![psellerstn](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@psellerstn](https://forums.plex.tv/u/psellerstn)\
**Post date:** [April 18, 2022, 2:44pm UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/51 "2022-04-18T14:44:02Z")

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Excellent! Thanks for your efforts on this issue sa2000.

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**Author:** ![Zeroknivez](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zeroknivez/32/259447_2.png) [@Zeroknivez](https://forums.plex.tv/u/Zeroknivez)\
**Post date:** [April 18, 2022, 9:10pm UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/52 "2022-04-18T21:10:30Z")

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My server keeps crashing today. Won’t stay online for more than 10 minutes.

Any assistance would be appreciated. Here’s a copy of my logs  
[Plex Media Server Logs\_2022-04-18\_16-06-35.zip](https://forums.plex.tv/uploads/short-url/vuxzCdk9Ipii9L9fa0hyI6dW4aY.zip) (2.7 MB)

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**Author:** ![Red5ive](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/red5ive/32/153756_2.png) [@Red5ive](https://forums.plex.tv/u/Red5ive)\
**Post date:** [April 19, 2022, 10:31pm UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/53 "2022-04-19T22:31:23Z")

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Been a while but has two crashes in the last couple of days. Have attached the logs from just after restarting the server after the last one on 19th April.  
Again there were no crash reports in either  
C:\Users\BOX4 Media Centre\AppData\Local\Plex Media Server\Crash Reports  
or C:\Users\BOX4 Media Centre\AppData\Local\CrashDumps

Have checked the registry and I have the relevant key set, in fact there were some crash dumps in the local\CrashDumps folder from when I was using Kodi a few months back but nothing recent.

Let me know if there is anything else I can do this end.  
S  
[Plex Media Server Logs\_2022-04-19\_23-19-57.zip](https://forums.plex.tv/uploads/short-url/fIVpwHe23Jh4rCtFbU6PCFvfyCA.zip) (5.4 MB)

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<div class="post-metadata">

**Author:** ![DM123](https://avatars.discourse-cdn.com/v4/letter/d/a9a28c/32.png) [@DM123](https://forums.plex.tv/u/DM123)\
**Post date:** [April 20, 2022, 4:08am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/54 "2022-04-20T04:08:58Z")

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Mind PMing me the dev build please? My Plex server is crashing with all the same issues in this thread.

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 20, 2022, 7:34am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/55 "2022-04-20T07:34:22Z")

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> [@Zeroknivez](#):
>
> My server keeps crashing today. Won’t stay online for more than 10 minutes.
> 
> Any assistance would be appreciated. Here’s a copy of my logs

Thanks for the logs

Can’t see any crashes in the periods covered by the logs provided

Logs captured at 16:06 on Apr 18, 2022  
I can see two user invoked shutdowns on the server and relaunces

```auto
Apr 18, 2022 15:10:56.440 [11692] DEBUG - Ordered to stop server.

```

and

```auto
Apr 18, 2022 16:05:55.434 [16320] DEBUG - Ordered to stop server.

```

Also not found any uploaded crash reports

Are you running with extended verbose logging for the transcoder ? That could be filling the logs quickly - see advances settings `TranscoderLogLevel`

Please capture logs on relaunch that follows a crash. There is no evidence of a crash before the last 2 relaunches showing in the logs

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 20, 2022, 7:41am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/56 "2022-04-20T07:41:58Z")

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> [@Red5ive](#):
>
> C:\Users\BOX4 Media Centre\AppData\Local\Plex Media Server\Crash Reports  
> or C:\Users\BOX4 Media Centre\AppData\Local\CrashDumps

It appears that the crash reports were handled by the Plex Media Server crash reporting code and any files created in `C:\Users\BOX4 Media Centre\AppData\Local\Plex Media Server\Crash Reports` were processed and would have got copied to `%TEMP%` at the end of processing

You will probably find a copy of one of these crashes saved as `d0f5d8eb-9295-4bb3-97c5-7fbe21c01bcd` in the temp directory

I can see that your server has uploaded one or more crash reports and the crash appears to be the same as the one for which i have a development build (1.26.1.5748) - i will include you in the private message thread that gives you access to this build.

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 20, 2022, 7:44am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/57 "2022-04-20T07:44:51Z")

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> [@DM123](#):
>
> Mind PMing me the dev build please? My Plex server is crashing with all the same issues

I can see uploaded crash reports for this from your server. I have added you to the private message thread

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 27, 2022, 8:46am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/58 "2022-04-27T08:46:17Z")

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The fix for the crashes in development builds mentioned above has now been released in Plex Media Server beta release 1.26.1.5762-912e6f050

See Release Note

> [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/500):
>
> Plex Media Server 1.26.1.5762 is now available to Plex Pass users in the Beta update channel. FIXES: (DVR) Plex Tuner Service does not return non-unicode encoded channels (#13374) (DVR) Plex Tuner Service only returns a small number of channels (#13261) (HttpClient) Plex Media Server could exit unexpectedly after HTTP requests completed with certain timing conditions (#13489) (Metadata) Manually setting the Originally Available date on an item would result in an incorrect value being stored …

- (HttpClient) Plex Media Server could exit unexpectedly after HTTP requests completed with certain timing conditions (#13489)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 26, 2022, 8:46am UTC](https://forums.plex.tv/t/plex-server-random-crashes/786622/59 "2022-07-26T08:46:50Z")

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