# Plex Server Remote Access Status Incorrect **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [April 21, 2020, 3:47pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387 "2020-04-21T15:47:37Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![gorgarp123](https://avatars.discourse-cdn.com/v4/letter/g/a8b319/32.png) [@gorgarp123](https://forums.plex.tv/u/gorgarp123)\ **Post date:** [April 21, 2020, 3:47pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/1 "2020-04-21T15:47:37Z")
Server Version#: 1.19.2.2673 Server says: #### Not available outside your network Your server is signed in to Plex, but is not reachable from outside your network. ![issue](https://global.discourse-cdn.com/plex/original/3X/6/6/663b2587a02da6a93c27cd868800bd953c7545df.jpeg) However, remote users are logged in. I can ping the port from outside and hit it via a cellular connection. I’ve seen this before but it usually only last a few seconds or will disappear after a page refresh. No luck this time. [Plex Media Server Logs\_2020-04-21\_10-44-35.zip](https://forums.plex.tv/uploads/short-url/lwk3n0LHgt9FpiT4w8FtQp0kePm.zip) (5.4 MB) ---
**Author:** ![hamish\_18](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hamish_18/32/108405_2.png) [@hamish\_18](https://forums.plex.tv/u/hamish_18)\ **Post date:** [April 21, 2020, 4:21pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/2 "2020-04-21T16:21:01Z")
I too have received a notification that my plex server is down. I checked the remote access, and it appears that the system can’t reach my plex server? I am watching livetv just fine locally. Though on my phone, over cell data, I am unable to reach my server? This was working just fine last night. and I have made no changes while I was sleeping… ---
**Author:** ![gorgarp123](https://avatars.discourse-cdn.com/v4/letter/g/a8b319/32.png) [@gorgarp123](https://forums.plex.tv/u/gorgarp123)\ **Post date:** [April 21, 2020, 4:41pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/3 "2020-04-21T16:41:26Z")
@hamish_18 that sounds like a different issue, as mine is functioning correctly but the state the UI reports is incorrect. You may want to open another ticket as your issue likely has another cause. ---
**Author:** ![hamish\_18](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hamish_18/32/108405_2.png) [@hamish\_18](https://forums.plex.tv/u/hamish_18)\ **Post date:** [April 21, 2020, 5:05pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/4 "2020-04-21T17:05:52Z")
sorry I think we are having the same issue. I didn’t give my phone long enough to get connected. Verizon is slow lately 🙂 I am playing a move on it right now, but plexpy still shows my server as down, and I am getting emails stating that every 10 minutes. I continue to see the remote connection show as down as well. I can edit my post if need be. ---
**Author:** ![hamish\_18](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hamish_18/32/108405_2.png) [@hamish\_18](https://forums.plex.tv/u/hamish_18)\ **Post date:** [April 21, 2020, 5:06pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/5 "2020-04-21T17:06:32Z")
also, I can see in the plex dashboard my phone watching the movie. so remote access is definitely working, but the plex server thinks remote access is down. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 21, 2020, 5:13pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/6 "2020-04-21T17:13:42Z")
> [@hamish\_18](#): > > remote access is definitely working, but the plex server thinks remote access is down. Your Plex Media Server checks in with a server at plex.tv to determine remote access status. Given the increase in remote streaming due to people staying at home, the servers are sometimes busy and do not respond. If that happens, Plex Media Server will incorrectly show remote access as unavailable. One additional way to test is via [canyouseeme.org](http://canyouseeme.org). Put in your port number (ex: 32400) and it will show if your Plex server is reachable from the Internet. ---
**Author:** ![hamish\_18](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hamish_18/32/108405_2.png) [@hamish\_18](https://forums.plex.tv/u/hamish_18)\ **Post date:** [April 21, 2020, 5:17pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/7 "2020-04-21T17:17:30Z")
understood, but unless there has been a huge influx over the past 12 hours, I think something else is going on. I don’t usually get emails telling me plex is down. But I do understand that this is in the realm of possibilities. I watched as my remote access screen went to showing accessible for a few minutes. I even got the plex server is back up email. but about 2 minutes later, it went back to showing not accessible, and I received a plex server is down email. This is not normal. since I see a remote user streaming right now, and I was able to on my phone over cell, I am not too terribly worried about it. But still felt it neccessary to report it, and then found that I wasn’t the only one with the issue. ---
**Author:** ![gorgarp123](https://avatars.discourse-cdn.com/v4/letter/g/a8b319/32.png) [@gorgarp123](https://forums.plex.tv/u/gorgarp123)\ **Post date:** [April 21, 2020, 5:19pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/8 "2020-04-21T17:19:25Z")
I personally use [uptimerobot.com](http://uptimerobot.com) for monitoring externally. If a plex employee says it’s because of stress on their servers, cool. Until then, I’ll monitor this ticket. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 21, 2020, 5:31pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/9 "2020-04-21T17:31:34Z")
> [@gorgarp123](#): > > I personally use [uptimerobot.com](http://uptimerobot.com) for monitoring externally. Nice. Wasn’t aware of that. Will check it out. > [@gorgarp123](#): > > If a plex employee says it’s because of stress on their servers, cool A Ninja/employee/etc mentioned it a few days ago in another thread. I can’t find the post or I’d link it here. FYI, you can see PMS remote access check-in with plex.tv in the log files. Look in` Plex Media Server.log` … `Plex Media Server.5.log` for entries with `PublicAddressManager`. Your logs show activity at 09:30 and 10:30 (the entries at 0930 are the same): ```auto Apr 21, 2020 10:30:07.234 [0x7fe37effd700] DEBUG - PublicAddressManager: Obtaining public address and mapping port. Apr 21, 2020 10:30:07.234 [0x7fe37effd700] DEBUG - PublicAddressManager: Obtaining public IP. Apr 21, 2020 10:30:07.234 [0x7fe37effd700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip Apr 21, 2020 10:30:07.457 [0x7fe37effd700] DEBUG - HTTP 200 response from GET http://plex.tv/pms/:/ip Apr 21, 2020 10:30:07.457 [0x7fe37effd700] DEBUG - PublicAddressManager: Got public IP from http://plex.tv: X.X.X.X ``` ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [April 21, 2020, 6:49pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/10 "2020-04-21T18:49:11Z")
Thanks for bringing this to our attention. I’ve been working on improving this lately and there a few changes in the next beta release which will hopefully address a lot of this. For now I would just try using the the “Retry” option and see if that kicks things into action again. ---
**Author:** ![spowart](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spowart/32/3824_2.png) [@spowart](https://forums.plex.tv/u/spowart)\ **Post date:** [April 21, 2020, 8:36pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/11 "2020-04-21T20:36:10Z")
Thanks a lot the retry button fixed it. ---
**Author:** ![hamish\_18](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hamish_18/32/108405_2.png) [@hamish\_18](https://forums.plex.tv/u/hamish_18)\ **Post date:** [April 21, 2020, 9:14pm UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/12 "2020-04-21T21:14:32Z")
excellent. thanks @drzoidberg33 😃 I too am completely fine and understand if this is a busy server. As long as my family doesn’t start texting me that they can’t get to their judge judy’s and general hospitals, I am a happy camper HAHAHAHA. @FordGuy61 thanks. I will check my logs and just make sure it’s an issue getting a response from plex.tv. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 22, 2020, 1:56am UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/13 "2020-04-22T01:56:24Z")
@gorgarp123 Thanks for mentioning [uptimerobot.com](http://uptimerobot.com). Signed up earlier today. Really nice dashboard and detail page. It’s been running for all of 8 hours, but so far so good. Thanks again! ![Screenshot (337)](https://global.discourse-cdn.com/plex/original/3X/1/d/1d9645b2bafd6b7016fdb0b9e264fd1965d194ed.png) ![Screenshot (336)](https://global.discourse-cdn.com/plex/original/3X/b/6/b64ae96296ca97a5e0f153cb994dbdcd59be7721.png) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 21, 2020, 1:56am UTC](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/14 "2020-07-21T01:56:30Z")
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