# Plex Server says "Get Plex Media Server" **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [February 17, 2022, 5:00pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919 "2022-02-17T17:00:14Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![wasssup](https://avatars.discourse-cdn.com/v4/letter/w/67e7ee/32.png) [@wasssup](https://forums.plex.tv/u/wasssup)\ **Post date:** [February 17, 2022, 5:00pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919/1 "2022-02-17T17:00:14Z")
Server Version#:1.25.6.5545.6000 Player Version#: DSM 6.2.3-25426 Update 2 Plex used to work just fine, but now when I start it up on my Syno NAS and go to [[http://192.168.0.101:32400/web](http://192.168.0.101:32400/web) all my content is gone and when I click on the “Add your media to Plex” I get to a splash page with a big button that says “Get Plex Media Server” I uninstalled and followed this tutorial [Installation & Setup of Plex Media Server on Synology - #7 by ChuckPa](https://forums.plex.tv/t/installation-setup-of-plex-media-server-on-synology/572179/7) but it didn’t change anything. I see some other forums on this but no clear fix ☹ ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 17, 2022, 5:32pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919/2 "2022-02-17T17:32:06Z")
@wasssup When you try to open the server, are you using `http://ip.addr.of.syno:32400/web` ? I suspect you are. If you’re already signed into your Plex account, SIGN OUT Now repeat. If that fails, I will ask the next question: Are you and the Syno on the same RFC-1918 compliant network (192.168.x.x, 10.x.x.x, or 172.16.x.x-172.31.x.x) ? ---
**Author:** ![wasssup](https://avatars.discourse-cdn.com/v4/letter/w/67e7ee/32.png) [@wasssup](https://forums.plex.tv/u/wasssup)\ **Post date:** [February 17, 2022, 5:35pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919/3 "2022-02-17T17:35:33Z")
![image](https://global.discourse-cdn.com/plex/original/4X/f/1/f/f1fd4e7a6e2cfe64d1ee690a0fb31c77ae5c6549.jpeg) - signed out of plex account and also deleted all authorized devices - on the same network - 192.168.5.x ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 17, 2022, 6:02pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919/4 "2022-02-17T18:02:32Z")
Please do the following . (we’ll see what’s happening) 1. Stop Plex 2. Open Filestation 3. Navigate → Plex/Library/Application Support/Plex Media Server 4. Right-click `Logs` → `Compress to Logs.zip` 5. Download that zip 6. Attach here. ---
**Author:** ![wasssup](https://avatars.discourse-cdn.com/v4/letter/w/67e7ee/32.png) [@wasssup](https://forums.plex.tv/u/wasssup)\ **Post date:** [February 17, 2022, 6:09pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919/5 "2022-02-17T18:09:26Z")
actually - I found an easier way. - hope the below helps others in the future 1. on the NAS go to the DSM UI 2. uninstall Plex Server 3. open File station 4. navigate to Plex/Library/Application Support/Plex Media Sever/Cache 5. delete the contents 6. reinstall Plex Server 7. open the web ui for plex as per normal and all should work fine 🙂 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 17, 2022, 7:13pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919/6 "2022-02-17T19:13:25Z")
It’s a workaround to others. I’d really like to see those logs. I’d like to know what the root cause is – so it can be fixed There are reports of Networking errors on Synology . They are having some major problems with their latest update. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 18, 2022, 7:14pm UTC](https://forums.plex.tv/t/plex-server-says-get-plex-media-server/776919/7 "2022-05-18T19:14:13Z")
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