Plex Server shows as Offline on Android and iPadOS App - 401 error

[matty2k]

Server Version#: 1.43.0.10492
Player Version#: iPadOS: 2026.3.0 // Android: 2026.3.0
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

@ChuckPa and team,

Same issue like in this post:

Plex Server shows as Offline on Android App or Apple TV

Server Version#:1.42.2.10156 Player Version#:2025.29.0 (966828528) (Android) When trying to use the Android and Apple TV apps to stream movies and shows from my Plex server, my server is showing up as offline. When I try to use my Samsung TV using the native app, or to connect from a browser, it shows the server as connected, and has no issues playing media from it, so the server isn’t offline. In the case of the phone app, I’ve verified that the phone will access and play media from the serve…

Can access via Web without any issues, but media does not show up while using App on Android or Apple iPad. Get 401 error when trying to access media settings in the dashboard.

Please check certificate.

Thanks.