# Plex server shows "indirect connection" **URL:** \ **Category:** Remote Access\ **Tags:** server-linux, server-docker\ **Created:** [January 12, 2023, 9:00pm UTC](https://forums.plex.tv/t/plex-server-shows-indirect-connection/826589 "2023-01-12T21:00:02Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![pluser](https://avatars.discourse-cdn.com/v4/letter/p/e47c2d/32.png) [@pluser](https://forums.plex.tv/u/pluser)\ **Post date:** [January 12, 2023, 9:00pm UTC](https://forums.plex.tv/t/plex-server-shows-indirect-connection/826589/1 "2023-01-12T21:00:02Z")
Server Version#: latest Player Version#: latest Hello, using plex server in docker (debian 12). Everything worked fine. Some days ago we moved to new house with new ISP so we have new public IP now. Plex doesn’t work fine. have port 32400 forwarded, checked it with [canyouseeme.org](http://canyouseeme.org) too. If I go to local IP of server, so [http://192.168.x.x:32400/web](http://192.168.x.x:32400/web) - plex shows server is accessible from outside network - everything seems work fine If I go to app.plex.tv/desktop (in computer) - my server shows indirect connection. Tried to run movie in our TCL TV. Quality of FullHD movie is horrible, can’t change it to “Original” or 1920p. Any idea what can I check please? As I wrote, it worked fine in old house. Everything is connected with the same schema, router is the same with same configuration. Only 1 change in our network is new public IP address. Thank you ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 13, 2023, 9:18pm UTC](https://forums.plex.tv/t/plex-server-shows-indirect-connection/826589/2 "2023-01-13T21:18:40Z")
> [@pluser](#): > > Any idea what can I check please? > > As I wrote, it worked fine in old house. Everything is connected with the same schema, router is the same with same configuration. Only 1 change in our network is new public IP address. The indirect connection implies there’s a problem with your remote access setup. That being said… you might want to review your network setup and the container config as for why Plex considers that connection remote in the first place (this can e.g. happen if your container establishes its own subnet inside your home network). The remote access troubleshooting might be a good starting point. Check if the new ISP is giving you a publicly routable IPv4 address. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![pluser](https://avatars.discourse-cdn.com/v4/letter/p/e47c2d/32.png) [@pluser](https://forums.plex.tv/u/pluser)\ **Post date:** [January 14, 2023, 9:32pm UTC](https://forums.plex.tv/t/plex-server-shows-indirect-connection/826589/3 "2023-01-14T21:32:02Z")
Hi @tom80H , today it started work fine again. Had a problem with NAT in my router. Thank you. ---
**Author:** ![kevin\_hinde\_biz](https://avatars.discourse-cdn.com/v4/letter/k/6bbea6/32.png) [@kevin\_hinde\_biz](https://forums.plex.tv/u/kevin_hinde_biz)\ **Post date:** [January 17, 2023, 10:26am UTC](https://forums.plex.tv/t/plex-server-shows-indirect-connection/826589/4 "2023-01-17T10:26:27Z")
Hi Could you share what exactly the NAT issue was so that might help others. Thank you ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 17, 2023, 10:27am UTC](https://forums.plex.tv/t/plex-server-shows-indirect-connection/826589/5 "2023-04-17T10:27:10Z")
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