# Plex Server suddenly stopped working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [January 29, 2022, 5:58pm UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602 "2022-01-29T17:58:54Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![clanpotshake](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@clanpotshake](https://forums.plex.tv/u/clanpotshake)\ **Post date:** [March 24, 2022, 1:20pm UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/22 "2022-03-24T13:20:33Z")
@ChuckPa I installed 1.25.7.5604-6000 and the issue persists. Is this a known issue? Or should I start looking for alternatives to plex? It’s ridiculous this software stopped doing the one thing I needed it to do. I’ve attached the logs directory again. I saw some warning and errors in them but nothing that made much sense to me. [plex\_logs.zip](https://forums.plex.tv/uploads/short-url/2zWHd2vHC6j8C9r6etLSjxSaFqX.zip) (4.6 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 25, 2022, 12:01am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/23 "2022-03-25T00:01:35Z")
@clanpotshake Thanks for the logs. Your network configuration is incorrect; specifically DNS server info. Go into your network settings and look at the DNS entries. (Control Panel - Network) If you are using defaults or your ISP, try using Google `8.8.8.8` and restarting PMS. ```auto Mar 22, 2022 03:58:31.578 [0x7f0f30203b38] WARN - [HttpClient] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv) Mar 22, 2022 03:58:31.578 [0x7f0f2e63eb38] ERROR - [MediaProviderManager] Error parsing content. Mar 22, 2022 03:58:31.578 [0x7f0f2e63eb38] ERROR - [MediaProviderManager] Error parsing XML: Error parsing file. ``` ---
**Author:** ![philkim](https://avatars.discourse-cdn.com/v4/letter/p/8c91f0/32.png) [@philkim](https://forums.plex.tv/u/philkim)\ **Post date:** [April 24, 2022, 10:46pm UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/24 "2022-04-24T22:46:00Z")
I’m having the same issue, any solutions? ---
**Author:** ![clanpotshake](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@clanpotshake](https://forums.plex.tv/u/clanpotshake)\ **Post date:** [April 25, 2022, 10:56am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/25 "2022-04-25T10:56:09Z")
Fixing DNS and restarting fixed the issue for me. Make sure everything is up to date. ---
**Author:** ![philkim](https://avatars.discourse-cdn.com/v4/letter/p/8c91f0/32.png) [@philkim](https://forums.plex.tv/u/philkim)\ **Post date:** [April 26, 2022, 7:34pm UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/26 "2022-04-26T19:34:26Z")
Are there step by step instructions on how to do that? I’m not familiar with the process. Thanks ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 2:57am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/27 "2022-05-13T02:57:20Z")
Hi Chuck, same thing just happened to me about 19 hours ago. Everything was working perfectly until then. I attached my log files. Nothing was touched prior to then, and I’ve since updated to the latest DSM 7.1 and PMS [Logs.zip](https://forums.plex.tv/uploads/short-url/A9TGpEUMF6bM0ufYAMUaXwbnA3y.zip) (3.6 MB) This is very frustrating, any idea as to what causes this all of a sudden? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2022, 3:12am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/28 "2022-05-13T03:12:33Z")
@zigh8 Would you go make sure you got the right logs ? ```auto Dec 29, 2021 17:21:25.744 [0x7f0ccc450b38] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Tuner Service' exit code for process 17166 is 0 (success) Dec 29, 2021 17:21:25.744 [0x7f0cca1bfb38] DEBUG - [ChildProcessMonitor] Plex Tuner Service exited. Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Killing job. Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Signalling job ID 3659 with 9 Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Database: Shutting down. Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Captured session 0. ``` 🤦‍♂️ ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 3:18am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/29 "2022-05-13T03:18:51Z")
That’s really odd, I grabbed them from using File Station Plex/Library/Application Support/Plex Media Server I see the dates and they match. Not sure why there aren’t more recent log dates ☹ ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2022, 3:21am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/30 "2022-05-13T03:21:53Z")
Go check again please. These logs are from DSM 6. ```auto Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Plex Media Server v1.24.5.5173-8dcc73a59 - Synology DS1621+ x86_64 - build: linux-x86_64 synology - GMT -08:00 Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Linux version: DSM 6.2.3.25426-3, language: en-US Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Processor AMD Ryzen Embedded V1500B Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Compiler is - Clang 11.0.1 (https://plex.tv e0c ``` In DSM 7, any version greater than 1.24.2.4973 will be in the `PlexMediaServer` shared folder under `PlexMediaServer/AppData/Plex Media Server/Logs` I would also check your DSM system clock. Make sure it’s tied to NTP time service. If time is skewed this badly, everything will break. ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 3:27am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/31 "2022-05-13T03:27:16Z")
Ah, sorry about that! Here is the ones form “PlexMediaServer/AppData/Plex Media Server/Logs” [Logs.zip](https://forums.plex.tv/uploads/short-url/fx307nFpbkOJUmOljzqkn6UNZWb.zip) (691.9 KB) Thanks! My Clock is set correctly but unable to update. it seems I’m also unable to connect to package center but I seem to have the correct DNS settings of 8.8.8.8 and 8.8.4.4 ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 3:30am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/32 "2022-05-13T03:30:53Z")
Also if it helps here are my network settings ![Screen Shot 2022-05-12 at 8.29.12 PM](https://global.discourse-cdn.com/plex/original/4X/2/b/8/2b8a4f744fa90e5ba90bcd5ebe7310a8aa7b1bac.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2022, 3:35am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/33 "2022-05-13T03:35:35Z")
You want Control Panel - Regional Options ![Screenshot from 2022-05-12 23-35-04](https://global.discourse-cdn.com/plex/original/4X/5/5/2/552581916a2f67adface4e7eac795add15d0b655.png) ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 3:39am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/34 "2022-05-13T03:39:31Z")
I had uploaded the network settings because I kept getting the unable to sync error. ![Screen Shot 2022-05-12 at 8.39.06 PM](https://global.discourse-cdn.com/plex/original/4X/2/0/b/20bd1169fbec16879102c355a83d2f79b981dddf.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2022, 3:40am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/35 "2022-05-13T03:40:50Z")
Not being able to sync is an indicator of the problem. Network changed somewhere for you. I’ll start going through your logs now. Please report if you find anything. ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 3:40am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/36 "2022-05-13T03:40:59Z")
Btw, I do have full network access from all of my other machines ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 3:41am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/37 "2022-05-13T03:41:32Z")
thanks for looking into it ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2022, 3:41am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/38 "2022-05-13T03:41:56Z")
Definitely having DNS issues… which will occur if the network itself has a problem. ```auto May 12, 2022 20:02:24.019 [0x7feb3ec44b38] INFO - [CERT/OCSP] couldn't fetch a valid response; retrying in 300 seconds May 12, 2022 20:02:24.037 [0x7feb3edc1b38] WARN - [HttpClient] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv) ``` Your DNS settings are correct. The Syno is having difficulty getting to the internet. ---
**Author:** ![zigh8](https://avatars.discourse-cdn.com/v4/letter/z/3bc359/32.png) [@zigh8](https://forums.plex.tv/u/zigh8)\ **Post date:** [May 13, 2022, 3:46am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/39 "2022-05-13T03:46:51Z")
Not sure if this helps, but I noticed I have a static IP for LAN 1 ![Screen Shot 2022-05-12 at 8.45.37 PM](https://global.discourse-cdn.com/plex/original/4X/6/c/4/6c42ea6b4e82f5a2a98fc808a67096cc4d57e25e.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2022, 3:51am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/40 "2022-05-13T03:51:10Z")
Those tell me what your LAN IPv4 and IPv6 addresses are. If you don’t use IPv6 on your home LAN (most of us don’t yet), you can turn IPv6 off. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2022, 3:51am UTC](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602/41 "2022-05-13T03:51:45Z")
What happens if you take ANY synology package you don’t have installed and try to install it ? (you can uninstall it as soon as we confirm connectivity) If it can’t install – then it’s between the Syno → switch → router What’s the default gateway IP ? [Previous page](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602.md?page=1) [Next page](https://forums.plex.tv/t/plex-server-suddenly-stopped-working/773602.md?page=3)