# Plex server unable to connect to outside

**URL:** <https://forums.plex.tv/t/plex-server-unable-to-connect-to-outside/853302>\
**Category:** Remote Access\
**Tags:** server-windows, plex-htpc\
**Created:** [September 12, 2023, 3:32am UTC](https://forums.plex.tv/t/plex-server-unable-to-connect-to-outside/853302 "2023-09-12T03:32:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![shobathb\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/e9bcb4/32.png) [@shobathb\_gmail\_com](https://forums.plex.tv/u/shobathb_gmail_com)\
**Post date:** [September 12, 2023, 3:32am UTC](https://forums.plex.tv/t/plex-server-unable-to-connect-to-outside/853302/1 "2023-09-12T03:32:24Z")

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using Tp link switch . the EX400 NAs is connected directly to the network router. still showing not connected to outside. pleae help

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [September 12, 2023, 5:02am UTC](https://forums.plex.tv/t/plex-server-unable-to-connect-to-outside/853302/2 "2023-09-12T05:02:03Z")

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Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues:

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 11, 2023, 5:02am UTC](https://forums.plex.tv/t/plex-server-unable-to-connect-to-outside/853302/3 "2023-12-11T05:02:57Z")

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