# Plex server unavailable even though remote access enabled

**URL:** <https://forums.plex.tv/t/plex-server-unavailable-even-though-remote-access-enabled/726956>\
**Category:** Remote Access\
**Tags:** server-docker, server-unraid\
**Created:** [July 5, 2021, 10:08pm UTC](https://forums.plex.tv/t/plex-server-unavailable-even-though-remote-access-enabled/726956 "2021-07-05T22:08:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![thatnovaguy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thatnovaguy/32/6734_2.png) [@thatnovaguy](https://forums.plex.tv/u/thatnovaguy)\
**Post date:** [July 5, 2021, 10:08pm UTC](https://forums.plex.tv/t/plex-server-unavailable-even-though-remote-access-enabled/726956/1 "2021-07-05T22:08:00Z")

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Server Version#: 1.23.4.4712  
Player Version#:8.19.3.26473

So my server is suddenly unavailable after 2 years with no network or hardware change. I’m using the binhex-plexpass docker image on Unraid. I’ve double checked everything and can’t find what the heck has happened but even though the server has the green checkmark for remote access it acts as though it doesn’t have access to plex.tv.

My setup goes server\>switch\>pihole\>USG3 Gateway.  
I’ve disabled the pihole to see if it was causing trouble even though all things plex are whitelisted but that didn’t make any difference. What’s more is my phone will sometimes act as though it has remote access to the server up until I try to play something in which it gives me an error message and acts as though it never had connection to the server.

I’m at a loss here. Logs included  
[Plex Media Server Logs\_2021-07-05\_15-22-19.zip](https://forums.plex.tv/uploads/short-url/tnf2IpkOLcX5QsUZaihnHBdI2CT.zip) (5.4 MB)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 3, 2021, 10:08pm UTC](https://forums.plex.tv/t/plex-server-unavailable-even-though-remote-access-enabled/726956/2 "2021-10-03T22:08:44Z")

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