# Plex server unreachable after disabling remote access
**URL:** https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551
**Category:** Plex Media Server
**Tags:** server-synology
**Created:** [October 12, 2022, 3:44pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551 "2022-10-12T15:44:36Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@mlv555](https://forums.plex.tv/u/mlv555)
#### Post date: [October 12, 2022, 3:44pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/1 "2022-10-12T15:44:36Z")
Server Version#: 1.29.0.6244-7000
Player Version#: 4.87.2
I was playing around with my plex and disabled remote access. Now I can’t connect even locally to it. I get the error:
“The server “Marlo’s NAS” is unreachable. Make sure it’s running, double check your network, and try again.”
I tried to directly connect to it using local host and 127.0.0.1:32400/web
Please help
Thanks,
Marlo
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [October 12, 2022, 4:08pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/2 "2022-10-12T16:08:14Z")
Check both LAN addresses.
192.168.86.237, 192.168.86.37
---
### Author:  [@mlv555](https://forums.plex.tv/u/mlv555)
#### Post date: [October 12, 2022, 4:10pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/3 "2022-10-12T16:10:09Z")
Unfortunately, that did not work. Thank you though
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [October 12, 2022, 4:58pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/4 "2022-10-12T16:58:08Z")
Using FileStation,
Navigate to PlexMediaServer/AppData/Plex Media Server
Right-click `Logs` → `Compress to Logs.zip`
When the logs have compresed, download the zip file
Attach it here please
---
### Author:  [@mlv555](https://forums.plex.tv/u/mlv555)
#### Post date: [October 12, 2022, 5:10pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/5 "2022-10-12T17:10:21Z")
[Logs.zip](https://forums.plex.tv/uploads/short-url/pPfEE1bOle8irdDDkhvQUaPfp5M.zip) (4.2 MB)
Here it is. I even tried to restore from a backup
---
### Author:  [@mlv555](https://forums.plex.tv/u/mlv555)
#### Post date: [October 12, 2022, 5:50pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/6 "2022-10-12T17:50:56Z")
Just an FYI I can play movies from my phone and firesticks while on my wireless network. If I turn of wifi no connection.
---
### Author:  [@mlv555](https://forums.plex.tv/u/mlv555)
#### Post date: [October 12, 2022, 6:23pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/7 "2022-10-12T18:23:26Z")
I rebooted my modem and was able to connect to the 2nd IP of the NAS Plex Server. I re enabled remote access and looks like I am up and running now.
Although both of my Plex servers (a PS and my NAS) on the local network are showing indirect now. Is this a different issue or can you suggest a fix for this?
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [October 12, 2022, 6:30pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/8 "2022-10-12T18:30:34Z")
On your Synology, You have both adapters plugged into your LAN.
For home use, this isn’t stable. PMS will get confused because of how DSM works in this situation. (it will alternate between the two without any indication)
If you want to use both at the same time, create a ‘BOND’ adapter using both eth0 and eth1.
(Control Panel - Network Interface)
You’ll create a bonded adapter (one IP address but using both adapters).
The best practice is to unplug one.
The choice is yours.
After you’ve made that change, restart DSM and let it all restart in the new configuration.
You’ll find it’s more stable and everything will now be at the one IP address.
---
### Author:  [@mlv555](https://forums.plex.tv/u/mlv555)
#### Post date: [October 12, 2022, 7:41pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/9 "2022-10-12T19:41:18Z")
Hi,
I unplugged one of the adapters and rebooted.
Do you know why I am getting “indirect connection” on both my Plex servers? I have a PC running plex and the NAS. Both have static IP’s and are on my local network. I used to see direct connection
Thank you,
Marlo
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [October 12, 2022, 7:52pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/10 "2022-10-12T19:52:42Z")
> [@mlv555](#):
>
> “indirect connection”
You will get “Indirect Connection” if there’s a firewall active and the app/player can’t connect directly to port 32400 (LAN port)
Is everything wired or wifi?
If wifi, be careful because some WiFi APs “isolate” your devices from your LAN. (Isolation mode). If that’s enabled, you’ll get “Indirect” connection as well because the WiFi must go out to plex.tv first then loop back
---
### Author:  [@mlv555](https://forums.plex.tv/u/mlv555)
#### Post date: [October 12, 2022, 9:26pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/11 "2022-10-12T21:26:03Z")
The players seem to be getting direct play. The place where I see “indirect” is from the web app looking at each server connection.
I guess that is not a big deal as long as the players are streaming directly.
Thank you so much for all your help! I really appreciate it.
Marlo
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [October 12, 2022, 9:27pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/12 "2022-10-12T21:27:30Z")
Try fully closing and reopenig the web browser.
The web browser will cache info it shouldn’t.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 10, 2023, 9:28pm UTC](https://forums.plex.tv/t/plex-server-unreachable-after-disabling-remote-access/814551/13 "2023-01-10T21:28:08Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.