# Plex Server Unreachable **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [September 23, 2021, 7:03am UTC](https://forums.plex.tv/t/plex-server-unreachable/745370 "2021-09-23T07:03:49Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Crapser5](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@Crapser5](https://forums.plex.tv/u/Crapser5)\ **Post date:** [September 23, 2021, 7:03am UTC](https://forums.plex.tv/t/plex-server-unreachable/745370/1 "2021-09-23T07:03:49Z")
Server Version#:1.24.3.5033-757abe6b4 Player Version#: Not sure where to go here. The server was working fine up until this evening when I got a message saying someone from Taiwan logged into my plex account. I reset my password and the server went offline. No access via it’s local IP:32400, I can SSH to the server so I know the network is working. Systemctl status shows the services running and netstat shows that port is listening. This is a VM so I spun up a fresh copy on ubuntu 20.04 and installed plex from the repository. Still no luck. Also tried a version of Ubuntu 16.04 and no luck. Tried an older version of the plex media server and still nothing. Hopefully someone can shed some light on this to help. ---
**Author:** ![Crapser5](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@Crapser5](https://forums.plex.tv/u/Crapser5)\ **Post date:** [September 24, 2021, 5:11am UTC](https://forums.plex.tv/t/plex-server-unreachable/745370/2 "2021-09-24T05:11:31Z")
Oddly enough I installed the media server application on my windows desktop and that is fine. Are there known issues with the latest server version of Linux that could be causing this? ---
**Author:** ![Crapser5](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@Crapser5](https://forums.plex.tv/u/Crapser5)\ **Post date:** [September 24, 2021, 9:09pm UTC](https://forums.plex.tv/t/plex-server-unreachable/745370/3 "2021-09-24T21:09:01Z")
So after man hours of google and troubleshooting I finally stumbled on this thread… > [@SERVER DOWN FOR DAYS Updated to 1.18.x now server is unreachable!](https://forums.plex.tv/t/server-down-for-days-updated-to-1-18-x-now-server-is-unreachable/510575/8): > > Thanks. In everything I’ve reviewed, there are no instances of attempted sign-in. The Plex/web app is completely blocking. Let’s try this Sign out Plex/Web (upper right) purge browser cache for today Close and restart Open the server, via the IP address (LAN or Loopback) NOT via [app.plex.tv](http://app.plex.tv), and append ?secure=0 to the end of the url. e.g http://127.0.0.1:32400/web?secure=0 See what this reports. Go as far into it as you can before actually signing in. a. – This means “Select an… I used this to access the web interface of the server which finally worked… 1. Open the server, via the IP address (LAN or Loopback) NOT via [app.plex.tv](http://app.plex.tv/), and append `?secure=0` to the end of the url. e.g `http://127.0.0.1:32400/web?secure=0` Now I can access the server normally using [https://serverip:32400](https://serverip:32400) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 23, 2021, 9:09pm UTC](https://forums.plex.tv/t/plex-server-unreachable/745370/4 "2021-12-23T21:09:31Z")
Closed on December 23, 2021, 9:09pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.