# Plex Server Unreachable **URL:** \ **Category:** Plex Media Server\ **Tags:** server-docker, server-unraid\ **Created:** [November 14, 2025, 10:36pm UTC](https://forums.plex.tv/t/plex-server-unreachable/933513 "2025-11-14T22:36:53Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [November 15, 2025, 8:25am UTC](https://forums.plex.tv/t/plex-server-unreachable/933513/6 "2025-11-15T08:25:32Z")
Ensure the browser allows access to local devices. Recent updates may have changed the default settings. See [Important note about Chrome and Firefox Local Network Access](https://forums.plex.tv/t/important-note-about-chrome-and-firefox-local-network-access/933264). For a quick connectivity test, from a system on the same network as the server, point a browser at `https://pms_ip_address:32400/identity` (ex: [https://10.1.2.3:32400/identity](https://10.1.2.3:32400/identity)). You should see one line of XML. It will contain claimed=“0” or claimed=“1”, the PMS version, and some other information. When connecting to the IP address of the server via Plex Web, don’t forget the `/web` at the end. Ex: [https://10.1.2.3:32400/web](https://10.1.2.3:32400/web). Regarding manually pulling [PMS log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) files: 1. Stop Plex Media Server and wait 30 seconds. 2. Start Plex Media Server and wait two minutes for it to log the startup sequence. 3. Recreate the problem. 4. Stop Plex Media Server. 5. Navigate to the [Plex Data Folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/). 6. tar & compress the Logs folder (zip, gzip, etc.). Not sure about Unraid. On Ubuntu, `sudo tar czf Logs.tar.gz Logs`. If you wish to mask the public IP address, change it to `[redacted]`, `1.2.3.4`, or something similarly obvious, instead of just deleting it. If you do not want to upload all the log files, then at a minimum, upload `Plex Media Server.log` through `Plex Media Server.5.log`. --- _[View the full topic](https://forums.plex.tv/t/plex-server-unreachable/933513)._