# Plex Server Vanished - Unable to Add Media

**URL:** <https://forums.plex.tv/t/plex-server-vanished-unable-to-add-media/810789>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [September 14, 2022, 2:28pm UTC](https://forums.plex.tv/t/plex-server-vanished-unable-to-add-media/810789 "2022-09-14T14:28:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![danielsc83](https://avatars.discourse-cdn.com/v4/letter/d/3d9bf3/32.png) [@danielsc83](https://forums.plex.tv/u/danielsc83)\
**Post date:** [September 14, 2022, 2:28pm UTC](https://forums.plex.tv/t/plex-server-vanished-unable-to-add-media/810789/1 "2022-09-14T14:28:11Z")

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Server Version#:1.28.2.6151-914ddd2b3  
Player Version#:4.91.1  
My Plex Library has vanished and I no longer see any option for adding in Plex Library sources. On the app.plex.tv/desktop when I click the ‘Your Media’ tab, all I see is ‘Add your media to Plex’…“GET PLEX MEDIA SERVER”. If I click that, it takes me to the Plex Media Server download page even though it’s already installed. My server runs on Ubuntu 18.04.2. I have uninstalled and reinstalled Plex Server, gone to it’s URL ([http://192.168.x.x:32400/web](http://192.168.x.x:32400/web)), signed in with my account and same thing. I have followed the guide for regaining access to plex server when locked out by clearing the Preferences.xml file of my info and rebooting ([https://www.howtogeek.com/324004/how-to-regain-access-to-your-plex-server-when-youre-locked-out/](https://www.howtogeek.com/324004/how-to-regain-access-to-your-plex-server-when-youre-locked-out/)). I even restored my plex vm to a working date and same issues. Only thing I did before it broke was change my plex pw.

Any ideas how I can restore Plex?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 14, 2022, 2:34pm UTC](https://forums.plex.tv/t/plex-server-vanished-unable-to-add-media/810789/2 "2022-09-14T14:34:58Z")

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> [@Server credential reset utility for Linux-based platforms](https://forums.plex.tv/t/server-credential-reset-utility-for-linux-based-platforms/807107/1):
>
> Plex Media Server User Credential Reset Utility In light of the security event plaguing everyone, a ‘quick & dirty’ tool was crafted. It’s a little rough around the edges but gets the job done. It’s been evolving due to the need. This tool, Removes the existing Username, Mail, Token, and PlexHome preference values from an existing Preferences.xml file leaving the server now suitable for claiming. Reclaims the server via a user-entered “Plex Claim Token” (obtained by visiting [https:/…](https://plex.tv/claim)

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**Author:** ![danielsc83](https://avatars.discourse-cdn.com/v4/letter/d/3d9bf3/32.png) [@danielsc83](https://forums.plex.tv/u/danielsc83)\
**Post date:** [September 14, 2022, 3:01pm UTC](https://forums.plex.tv/t/plex-server-vanished-unable-to-add-media/810789/3 "2022-09-14T15:01:55Z")

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Yep, just claimed my server with this: [GitHub - uglymagoo/plex-claim-server](https://github.com/uglymagoo/plex-claim-server)  
Thank you for the response. Fixed my server!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 13, 2022, 3:02pm UTC](https://forums.plex.tv/t/plex-server-vanished-unable-to-add-media/810789/4 "2022-12-13T15:02:45Z")

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