# Plex Server Version 1.18.1.1966 **URL:** \ **Category:** Plex Pass Betas\ **Tags:** server-windows\ **Created:** [October 16, 2019, 4:38pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165 "2019-10-16T16:38:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Doinnada](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@Doinnada](https://forums.plex.tv/u/Doinnada)\ **Post date:** [October 16, 2019, 4:38pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/1 "2019-10-16T16:38:58Z")
Just upgraded to Version 1.18.1.1966 and now when anyone, myself included, attempts to play media the server crashes. Any suggestions? I have restarted the server several times with no change. ---
**Author:** ![darcilicious](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darcilicious/32/3047_2.png) [@darcilicious](https://forums.plex.tv/u/darcilicious)\ **Post date:** [October 16, 2019, 4:47pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/2 "2019-10-16T16:47:44Z")
Betas are for testing. When reporting issues, it’s very helpful to post the full PMS logs (via Settings / Server / Troubleshooting). ---
**Author:** ![Doinnada](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@Doinnada](https://forums.plex.tv/u/Doinnada)\ **Post date:** [October 16, 2019, 4:51pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/3 "2019-10-16T16:51:12Z")
[Plex Media Server Logs\_2019-10-16\_12-25-24.zip](https://forums.plex.tv/uploads/short-url/vjpbBa9btBvMPZrLlVLDpWcaGHl.zip) (1.5 MB) Thanks. First time poster (first ever issue) so I was unaware. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 16, 2019, 6:44pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/4 "2019-10-16T18:44:55Z")
> [@Doinnada](#): > > Thanks. First time poster (first ever issue) so I was unaware Thanks for the logs. The crash reports did not manage to get uploaded. Could you please look in this directory for dmp files and get me the dmp files in a zip (sent by Private Message) - also get me a directory listing so I can see the date and time when each dmp file was created and then match them to the logs The path to look at is here ```auto F:\Plex Media Server\Crash Reports\1.18.1.1966-10fc2f8d3\PLEX MEDIA SERVER ``` Thanks ---
**Author:** ![Doinnada](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@Doinnada](https://forums.plex.tv/u/Doinnada)\ **Post date:** [October 16, 2019, 6:59pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/5 "2019-10-16T18:59:43Z")
Requested information sent via PM. Please let me know if you need anything esle. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 16, 2019, 10:23pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/7 "2019-10-16T22:23:13Z")
> [@Doinnada](#): > > Requested information sent via PM. > > Please let me know if you need anything esle. Thank you. I have analyzed the crash dumps and passed to the development team. The crashes were due to heap corruption. Not easy type of crash to troubleshoot. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 16, 2019, 10:25pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/8 "2019-10-16T22:25:13Z")
could you tell me what version you upgraded from ? - which version the crashes started in ---
**Author:** ![Doinnada](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@Doinnada](https://forums.plex.tv/u/Doinnada)\ **Post date:** [October 16, 2019, 10:43pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/9 "2019-10-16T22:43:34Z")
Not 100% certain. I usually update every time it asks me to so whatever the version was before 1966. I don’t skip versions. Going off the Crash Report folders it would have been 1944. The issue didn’t start until I applied the 1966 patch. The previous patch worked fine for me. ---
**Author:** ![goldenpipes](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/goldenpipes/32/82775_2.png) [@goldenpipes](https://forums.plex.tv/u/goldenpipes)\ **Post date:** [October 16, 2019, 11:10pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/10 "2019-10-16T23:10:11Z")
It seems to be related to hardware encoding. again. I was having the same problem, disabled hardware encoding, works. Rolled back to 1944, re-enabled HW encoding. Works. /shrug My server is a i5-4570 (with iGPU) paired with a Quadro K600. Windows 10 1903 (18362.418). ---
**Author:** ![Doinnada](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@Doinnada](https://forums.plex.tv/u/Doinnada)\ **Post date:** [October 17, 2019, 2:18am UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/11 "2019-10-17T02:18:00Z")
Note sure what changed but it seems to be working now… Scratch that. Worked for a bit then crashed again ---
**Author:** ![TheGeorge2](https://avatars.discourse-cdn.com/v4/letter/t/ecd19e/32.png) [@TheGeorge2](https://forums.plex.tv/u/TheGeorge2)\ **Post date:** [October 17, 2019, 7:47am UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/12 "2019-10-17T07:47:38Z")
A few more details if it helps: CPU: Intel i5 3570k (internal GPU enabled) GPU: nvidia GTX 970, tested 418 driver along with latest 436.48 With hardware acceleration enabled I see the following lines in the “Console”, as the server crashes: PubSub: Received notifyConnectivity event with incorrect async identifier (ea34c6e7-86bc-43aa-a716-b79a938ce7bb, expected 48791fe6-05c0-43e9-b964-dfbf62a4a20e) [FFMPEG] - Error setting child device handle: -16 Same file(s) plays fine with hardware accel disabled. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 17, 2019, 9:24am UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/13 "2019-10-17T09:24:04Z")
> [@TheGeorge2](#): > > [FFMPEG] - Error setting child device handle: -16 That is the common error in all these crashes For the ones I looked at, it was ```auto [FFMPEG] - Error setting child device handle: -6 ``` ---
**Author:** ![billyreichard](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@billyreichard](https://forums.plex.tv/u/billyreichard)\ **Post date:** [October 17, 2019, 2:40pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/14 "2019-10-17T14:40:38Z")
I’m having the exact same issue. Hopefully someone can look at my logs and post on here as well. And pass the information on ---
**Author:** ![Doinnada](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@Doinnada](https://forums.plex.tv/u/Doinnada)\ **Post date:** [October 17, 2019, 3:00pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/15 "2019-10-17T15:00:54Z")
I applied the 1973 patch that was available this morning but still have the same issue where the server crashes after a while when people are playing media. ---
**Author:** ![goldenpipes](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/goldenpipes/32/82775_2.png) [@goldenpipes](https://forums.plex.tv/u/goldenpipes)\ **Post date:** [October 17, 2019, 8:19pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/16 "2019-10-17T20:19:49Z")
1966, 1973 have issues for me 1944 works ---
**Author:** ![Doinnada](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@Doinnada](https://forums.plex.tv/u/Doinnada)\ **Post date:** [October 17, 2019, 8:24pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/17 "2019-10-17T20:24:04Z")
> [@TheGeorge2](#): > > A few more details if it helps: > CPU: Intel i5 3570k (internal GPU enabled) > GPU: nvidia GTX 970, tested 418 driver along with latest 436.48 > > With hardware acceleration enabled I see the following lines in the “Console”, as the server crashes: > > PubSub: Received notifyConnectivity event with incorrect async identifier (ea34c6e7-86bc-43aa-a716-b79a938ce7bb, expected 48791fe6-05c0-43e9-b964-dfbf62a4a20e) > [FFMPEG] - Error setting child device handle: -16 > > Same file(s) plays fine with hardware accel disabled. I can confirm that turning off “Use hardware acceleration when available” allows the server to run and people to play media without issues. At least it has worked all day that way now. ---
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [October 17, 2019, 8:26pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/18 "2019-10-17T20:26:16Z")
v1966 is still working for me on Win10. v1973 broke everything and wiped out the CODECS folder, and left me with a bunch of HTTP 429 errors when the server was attempting to download new/updated codecs. After farting around with it for about 30 minutes, I just uninstalled it, and reinstalled v1966 & did a restore of the CODECS directory from the day prior. Everything is back up and running. Something is definitely wrong w/ v1973, but no issues here w/ v1966. ---
**Author:** ![goldenpipes](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/goldenpipes/32/82775_2.png) [@goldenpipes](https://forums.plex.tv/u/goldenpipes)\ **Post date:** [October 17, 2019, 8:36pm UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/19 "2019-10-17T20:36:38Z")
i get the [FFMPEG] - Error setting child device handle: -16 error on 1966. i wonder how the gpu is being chosen. in my system GPU0 is my intel HD4600 and GPU1 is the Quadro k600. ---
**Author:** ![swinginfriar](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/swinginfriar/32/4505_2.png) [@swinginfriar](https://forums.plex.tv/u/swinginfriar)\ **Post date:** [October 19, 2019, 3:51am UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/20 "2019-10-19T03:51:42Z")
Same problem with 1966 and 1973 while using hardware acceleration along with a P2000. Going back to 1944 fixed it for me as well. ---
**Author:** ![danflesch\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/d/f05b48/32.png) [@danflesch\_gmail\_com](https://forums.plex.tv/u/danflesch_gmail_com)\ **Post date:** [October 20, 2019, 3:47am UTC](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165/21 "2019-10-20T03:47:45Z")
Dido. HW Transcoder was crashing mine as well. [Next page](https://forums.plex.tv/t/plex-server-version-1-18-1-1966/477165.md?page=2)