# Plex server will not install and it’s making me crazy **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [April 27, 2023, 4:23pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374 "2023-04-27T16:23:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 27, 2023, 4:23pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/1 "2023-04-27T16:23:36Z")
Server Version#: Player Version#: \ Nothing I do will get the plex Media server to install. I have deleted everything plex in my pc and it still say’s previous installer data found without uninstallstring. Where?!? I’m gonna lose my damn mind! ---
**Author:** ![DTR](https://avatars.discourse-cdn.com/v4/letter/d/9fc348/32.png) [@DTR](https://forums.plex.tv/u/DTR)\ **Post date:** [April 27, 2023, 4:32pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/2 "2023-04-27T16:32:09Z")
> [@impaledo](#): > > I have deleted everything plex in my pc Do you know what specifically you deleted? The instructions [here](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/) go over everything you need to do to completely remove PMS from your system. Outside of that, the only other possibility I can think of is if you’re running Windows and running into an issue mentioned here: [Windows: Errors trying to upgrade, install, or uninstall Plex Media Server | Plex Support](https://support.plex.tv/articles/202967086-windows-errors-trying-to-upgrade-install-or-uninstall-plex-media-server/). ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 27, 2023, 7:21pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/3 "2023-04-27T19:21:29Z")
It kept saying I didn’t have the uninstallstring. I deleted all folders and completely cleaned out the registry of all plex items. There is nothing plex in my registry. ---
**Author:** ![DTR](https://avatars.discourse-cdn.com/v4/letter/d/9fc348/32.png) [@DTR](https://forums.plex.tv/u/DTR)\ **Post date:** [April 27, 2023, 8:37pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/4 "2023-04-27T20:37:54Z")
Can you share a screenshot of the error you’re seeing? And a broader picture of what you did before attempting to install would be helpful as well. Are you saying that you previously had Plex installed, then at some point uninstalled it, and when trying to reinstall it you’re getting an error? And during that process you started manually digging around attempting to delete anything Plex-related from your system? ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 27, 2023, 9:06pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/5 "2023-04-27T21:06:21Z")
I was trying to update the server, it said it needed to uninstall, then it said the uninstallstring was missing and couldn’t continue. I had no idea what to do about that so I deleted everything plex, even downloading software to find and delete all traces. Still didn’t work. Then tried a system restore to April 14, earliest one available. Plex was back but didn’t work, also updating still said missing uninstallstring. So I went through deleting everything again. I’ll send a screen shot when I get home. I’ve been going nuts for three days now trying to fix it. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [April 27, 2023, 9:25pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/6 "2023-04-27T21:25:54Z")
Are you trying to install the 64 or 32 bit version? I think if you go from 32 to 64 bit everything happens automatically. It removes the 32 bit and installs the 64. If you go from 64 to 32 bit you have to uninstall that first I don’t think I’ve ever been asked to uninstall anything during an update on Windows ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 27, 2023, 10:11pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/7 "2023-04-27T22:11:25Z")
Look at the support article posted previously. Near the very bottom of that there is a link to Microsoft’s troubleshooter tool. Install and run that. That should help. ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 28, 2023, 1:50am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/8 "2023-04-28T01:50:48Z")
![Plex](https://global.discourse-cdn.com/plex/original/4X/1/e/f/1ef1c994781fa478a3c06e44355770e187cb7150.jpeg) ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 28, 2023, 1:58am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/9 "2023-04-28T01:58:38Z")
Both of these things have been deleted and still nothing… Delete the `HKEY_CURRENT_USER\Software\Plex, Inc.` registry key. Delete the following directory: %LOCALAPPDATA%\Plex Media Server ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 28, 2023, 2:03am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/10 "2023-04-28T02:03:49Z")
![plex2](https://global.discourse-cdn.com/plex/original/4X/1/f/9/1f98562dbc93ba6cb216168ec58e8cfee3544956.jpeg) Still won’t install and giving me the same problem. ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 28, 2023, 2:08am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/11 "2023-04-28T02:08:07Z")
It’s the 64 bit on Windows. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [April 28, 2023, 3:16am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/12 "2023-04-28T03:16:43Z")
Save this as a .reg file and import it into your registry: ```auto Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{E6CC95C0-5DFD-4A85-A79D-69CE4DFE7600}] "UninstallString"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,\ 78,00,65,00,20,00,2f,00,49,00,7b,00,45,00,36,00,43,00,43,00,39,00,35,00,43,\ 00,30,00,2d,00,35,00,44,00,46,00,44,00,2d,00,34,00,41,00,38,00,35,00,2d,00,\ 41,00,37,00,39,00,44,00,2d,00,36,00,39,00,43,00,45,00,34,00,44,00,46,00,45,\ 00,37,00,36,00,30,00,30,00,7d,00,00,00 ``` ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 28, 2023, 5:15pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/13 "2023-04-28T17:15:55Z")
Ok, I did that. Plex still won’t install. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 28, 2023, 6:51pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/14 "2023-04-28T18:51:49Z")
Hmm. The only other thing I can think is to do the advanced steps mentioned in this following article. > [@\[Windows\] - Using the Microsoft Windows Troubleshooter FixIt for problems that block installing / removing Plex Media Server](https://forums.plex.tv/t/windows-using-the-microsoft-windows-troubleshooter-fixit-for-problems-that-block-installing-removing-plex-media-server/370171): > > Related Article [https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed](https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed) Follow the steps on the Microsoft article for installing and running the FixIt Troubleshooter program. The FixIt covers Windows 7, 8, 8.1 and 10 Most problems with updating Plex Media Server are caused by corrupt files or missing msi files for the previous version of Plex Media Server. Tools that tidy up the windows environment may remove vital msi files that are need… Scroll down to the section for Log Files. Start at the paragraph just above that on how to find the installer logs then see exactly what is failing and then continue to the next steps in that article to remove that specific component. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 28, 2023, 6:56pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/15 "2023-04-28T18:56:53Z")
Use the troubleshooter to find an app called “stop plex” or “stopping Plex” or something like this. Uninstall it. Then reboot Windows and try again to install Plex server. ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 29, 2023, 2:56am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/16 "2023-04-29T02:56:45Z")
There is nothing called Stop Plex listed. ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [April 29, 2023, 2:57am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/17 "2023-04-29T02:57:19Z")
![plex3](https://global.discourse-cdn.com/plex/original/4X/c/c/b/ccb2ebcc48c956b0aff92c85b22bd6a314b3d189.jpeg) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 30, 2023, 10:05pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/18 "2023-04-30T22:05:03Z")
Looks like you are trying to install a 64-bit version on-top of the 32-bit version and it’s not working for some reason. I have not seen this issue before. Can you go ahead and download and install the latest 32-bit version to see if that works. If so, then you can install the 64-bit version over the 32-bit version. ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [May 1, 2023, 4:38pm UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/19 "2023-05-01T16:38:48Z")
Thanks, I’ll try that when I get home. Thought I always had the 64. ---
**Author:** ![impaledo](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@impaledo](https://forums.plex.tv/u/impaledo)\ **Post date:** [May 2, 2023, 12:18am UTC](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374/20 "2023-05-02T00:18:30Z")
I was able to install the 32 bit but it still says no uninstallstring when trying to put the 64 bit. As long as I can use Plex I’m happy though. [Next page](https://forums.plex.tv/t/plex-server-will-not-install-and-it-s-making-me-crazy/839374.md?page=2)