# Plex Server will not refresh metadata no mater what

**URL:** <https://forums.plex.tv/t/plex-server-will-not-refresh-metadata-no-mater-what/413660>\
**Category:** Metadata & Adding Files\
**Tags:** server-linux\
**Created:** [May 20, 2019, 4:25am UTC](https://forums.plex.tv/t/plex-server-will-not-refresh-metadata-no-mater-what/413660 "2019-05-20T04:25:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kinghrothgar](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kinghrothgar/32/133652_2.png) [@kinghrothgar](https://forums.plex.tv/u/kinghrothgar)\
**Post date:** [May 20, 2019, 4:25am UTC](https://forums.plex.tv/t/plex-server-will-not-refresh-metadata-no-mater-what/413660/1 "2019-05-20T04:25:08Z")

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Server Version#: 1.15.6.1079

My Plex Server has begun regularly failing to grab metadata for both Shows and Movies. It’s not 100%, but it’s at least 50%. To make things worse, there seems to be nothing I can do to get it to refresh the metadata. Steps taken:

1. Removed missing metadata movie
2. Cleared /var/lib/plex/Plex Media Server/Plug-in Support/Caches
3. Scan Library Files
4. Emptied Trash
5. Re-added movie

It is instantly added back with the same frame grab and empty metadata. Running “Refresh All Metadata” on the library furthermore seems to do nothing. Any help or suggestions would be much appreciated. I really don’t what to have to start from scratch to fix whatever is happening.

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 20, 2019, 4:54am UTC](https://forums.plex.tv/t/plex-server-will-not-refresh-metadata-no-mater-what/413660/2 "2019-05-20T04:54:41Z")

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can you please share the file name (exactly as you have it) including extension.  
If MP4, have you cleared out the metadata ?

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**Author:** ![kinghrothgar](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kinghrothgar/32/133652_2.png) [@kinghrothgar](https://forums.plex.tv/u/kinghrothgar)\
**Post date:** [May 20, 2019, 3:00pm UTC](https://forums.plex.tv/t/plex-server-will-not-refresh-metadata-no-mater-what/413660/3 "2019-05-20T15:00:02Z")

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Woke up today to the problem just being fixed… I went around and looked, all movies and shows that were lacking metadata suddenly have metadata after 2 days of not being able to get it to add metadata. I verified that the Plex Server hadn’t restarted, not sure why it finally fixed itself.

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**Author:** ![lockrob2000](https://avatars.discourse-cdn.com/v4/letter/l/a4c791/32.png) [@lockrob2000](https://forums.plex.tv/u/lockrob2000)\
**Post date:** [June 20, 2019, 10:51pm UTC](https://forums.plex.tv/t/plex-server-will-not-refresh-metadata-no-mater-what/413660/4 "2019-06-20T22:51:04Z")

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Windows 10  
Plex Media Server Version 1.14.1.5488

What I have happening is somewhat similar.  
I will get metadata for a while (a month let’s say),  
Then it will stop and nothing I do gets it to pull in.  
A week or so later, it mysteriously starts being pulled in again.  
I can’t find a rhyme or reason to this, I just have to wait for it to start again.  
I do wish that someone had an answer.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 18, 2019, 10:51pm UTC](https://forums.plex.tv/t/plex-server-will-not-refresh-metadata-no-mater-what/413660/5 "2019-09-18T22:51:14Z")

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