# Plex settings and manage menus missing entirely

**URL:** <https://forums.plex.tv/t/plex-settings-and-manage-menus-missing-entirely/899774>\
**Category:** Plex Media Server\
**Tags:** server-windows, plex-web, roku\
**Created:** [December 24, 2024, 3:39am UTC](https://forums.plex.tv/t/plex-settings-and-manage-menus-missing-entirely/899774 "2024-12-24T03:39:05Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![kidmiracleman](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@kidmiracleman](https://forums.plex.tv/u/kidmiracleman)\
**Post date:** [December 24, 2024, 3:39am UTC](https://forums.plex.tv/t/plex-settings-and-manage-menus-missing-entirely/899774/1 "2024-12-24T03:39:05Z")

</div>

Server Version#: 4.141.0  
Player Version#: N/A

So a few weeks ago I noticed that my library had disappeared from my Roku Plex app entirely. I just got around to doing some troubleshooting today. All the files are available, everything is the same at the OS level but I noticed if I go to settings a TON of menus are just gone entirely. Doesn’t matter is I connect directly through localhost or from another machine in the same network. It’s just 2 main menus; username and Plex Web. That’s it. So it looks like:

- USERNAME  
Account  
Online Media Sources  
Authorized Devices  
Watchlist  
Webhooks  
Streaming Services  
Plex Home  
Manage Library Access  
Privacy

- PLEX WEB  
General  
Quality  
Debug  
Player

I’ve tried ripping this out entirely multiple times and fresh installing but no luck on a Windows 10 box I have.

-

---

<div class="post-metadata">

**Author:** ![manasdatta](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@manasdatta](https://forums.plex.tv/u/manasdatta)\
**Post date:** [March 1, 2025, 10:23pm UTC](https://forums.plex.tv/t/plex-settings-and-manage-menus-missing-entirely/899774/2 "2025-03-01T22:23:17Z")

</div>

How is there no reply to this?? I have the exact same problem!

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [March 1, 2025, 11:44pm UTC](https://forums.plex.tv/t/plex-settings-and-manage-menus-missing-entirely/899774/3 "2025-03-01T23:44:02Z")

</div>

Sounds like an issue with the user. Or not so much an issue with the user, but that user’s access to the server.  
Did you by chance change your account password and opt to sign-out from all devices? This will include the server itself which needs to be re-claimed afterwards.  
To do so, you could connect to the server locally (e.g. opening [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) from the same machine or http://[PMS IP address]:32400/web on any machine in the same subnet…)

- [How do I claim my server?](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096#how-do-i-claim-my-server-4)
- [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)

---

<div class="post-metadata">

**Author:** ![kidmiracleman](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@kidmiracleman](https://forums.plex.tv/u/kidmiracleman)\
**Post date:** [March 2, 2025, 3:05pm UTC](https://forums.plex.tv/t/plex-settings-and-manage-menus-missing-entirely/899774/4 "2025-03-02T15:05:46Z")

</div>

So the issue ended up being DNS-related! Changed my DNS server and poof, fixed

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 31, 2025, 3:06pm UTC](https://forums.plex.tv/t/plex-settings-and-manage-menus-missing-entirely/899774/5 "2025-05-31T15:06:35Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.