# Plex setup didnt run **URL:** \ **Category:** General Discussions\ **Tags:** server-linux\ **Created:** [November 20, 2019, 11:23pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982 "2019-11-20T23:23:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 20, 2019, 11:23pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/1 "2019-11-20T23:23:35Z")
The setup for my plex media server never ran and for some reason I can’t add my own media. My screen looks like this. I am running this in Ubuntu. ![image](https://global.discourse-cdn.com/plex/original/3X/c/e/ce14b5d2c3372ecab649b3e041662c6a7720e6f0.jpeg) ![05%20PM](https://global.discourse-cdn.com/plex/original/3X/9/3/932a967768f05bc177b52830c283e2e09ee15d4d.jpeg) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 20, 2019, 11:27pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/2 "2019-11-20T23:27:25Z")
Your server isn’t claimed… - Is your server runing private address space? - Is the workstation you are browsing from in the same IP Net? ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 20, 2019, 11:28pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/3 "2019-11-20T23:28:26Z")
@dane22 what do you mean by private address space? I do know that the workstation is on the same IP net. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 20, 2019, 11:30pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/4 "2019-11-20T23:30:10Z")
Look here: > **[ukdtom/ClaimIt](https://github.com/ukdtom/ClaimIt/wiki/Errors-and-Troubleshooting#ip-address)** > > ClaimIt 4 Plex Media Server. Contribute to ukdtom/ClaimIt development by creating an account on GitHub. And if you are following the rules, then try the script in the git above ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 20, 2019, 11:37pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/5 "2019-11-20T23:37:08Z")
So I tried running your script and I got this error: ![56%20PM](https://global.discourse-cdn.com/plex/original/3X/1/9/19269b834134b7eebc9b86ffd1fc102bd1171280.png) I also tried this as root ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 20, 2019, 11:44pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/6 "2019-11-20T23:44:07Z")
Please read the entire wiki manual! On Ubuntu, follow this: > **[ukdtom/ClaimIt](https://github.com/ukdtom/ClaimIt/wiki/How-To-Linux,-Mac)** > > How-To-Linux,-Mac And you still hasn’t answered my Q about IP 😉 ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 20, 2019, 11:50pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/7 "2019-11-20T23:50:15Z")
Well, I guess the IP that I thought would work doesn’t. I guess this is a private address space. So what should I do now? This means I cant run the server? I find this odd because I know someone else who is running their Plex server off the same network. Upon further research I found that my IP isn’t a private address. it starts with 129. Is that private? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 20, 2019, 11:54pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/8 "2019-11-20T23:54:21Z")
> [@masonlapine\_gmail\_com](#): > > So what should I do now? Read the Wiki as said! Last link contains instructions if on Ubuntu! And let’s make a deal here… In my timezone, it’s now bedtime, so you now have a long time to do as instructed… Tomorrow, late night in my timezone, I’ll revisit the forums, and check if it worked for you, or you have follow-up Q’s or problems ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 20, 2019, 11:54pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/9 "2019-11-20T23:54:58Z")
> [@masonlapine\_gmail\_com](#): > > it starts with 129. Is that private? Nope, as stated in my Wiki ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 20, 2019, 11:55pm UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/10 "2019-11-20T23:55:57Z")
My apologies. I am very new to this. I will do more research on the links you have given me. ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 21, 2019, 12:47am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/11 "2019-11-21T00:47:36Z")
I have claimed the server! I did this by typing in 127.0.0.1 into the ip address box. However, I still cant add a library. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 21, 2019, 1:09am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/12 "2019-11-21T01:09:39Z")
Please download the logs and attach (settings -server - troubleshooting - download logs) ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 21, 2019, 1:50am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/13 "2019-11-21T01:50:57Z")
There is no server option in the settings menu. This is what I see: ![12%20PM](https://global.discourse-cdn.com/plex/original/3X/2/0/20fba581bc9e7e83062b1f4d42dd5eecef1bfa71.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 21, 2019, 2:40am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/14 "2019-11-21T02:40:40Z")
Is the server local or remote? If local, what is the LAN IP of your computer and of the server ? Which distribution is this? If Ubuntu, did you install the Plex-downloaded app or from the Ubuntu store? ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 21, 2019, 3:08am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/15 "2019-11-21T03:08:22Z")
The server can be accessed remotely and the IP of the server is 129.21.253… This is through ethernet. This is running off a raspberry pi at the moment, but I am also getting the same result on the ubuntu plex machine I am working on at the same time. I used the downloads from the website to install the files. I used arm7 for rpi and amd 64bit for ubuntu ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 21, 2019, 3:24am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/16 "2019-11-21T03:24:46Z")
since the server is on a publicly routable IP, you will need to use SSH tunnel to access and control it. ```auto ssh -L 8888:127.0.0.1:32400 ip.addr.of.host ``` Now sign in and let that session sit idle. In a local browser window: [http://127.0.0.1:8888/web](http://127.0.0.1:8888/web) This will transit the tunnel and place you on it’s console. ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 21, 2019, 3:27am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/17 "2019-11-21T03:27:45Z")
I have access to the terminal within the server. I am using ssh now. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 21, 2019, 3:28am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/18 "2019-11-21T03:28:40Z")
You need to open the tunnel. The tunnel is what carries the web traffic from the browser to PMS. ---
**Author:** ![masonlapine\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@masonlapine\_gmail\_com](https://forums.plex.tv/u/masonlapine_gmail_com)\ **Post date:** [November 21, 2019, 3:29am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/19 "2019-11-21T03:29:20Z")
Ah, I see. And after the tunnel is open, what should I do? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 21, 2019, 3:30am UTC](https://forums.plex.tv/t/plex-setup-didnt-run/493982/20 "2019-11-21T03:30:08Z")
> [@ChuckPa](#): > > In a local browser window: [http://127.0.0.1:8888/web](http://127.0.0.1:8888/web) Just open the local browser window. The browser accesses local port 8888. Local port 8888 is forwarded to 32400 on the remote host via the tunnel. Now your browser will behave as if local. You can then claim / regain ownership control of it (which will then recognize you as the owner) [Next page](https://forums.plex.tv/t/plex-setup-didnt-run/493982.md?page=2)