# Plex sharing

**URL:** <https://forums.plex.tv/t/plex-sharing/902789>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [January 19, 2025, 2:33pm UTC](https://forums.plex.tv/t/plex-sharing/902789 "2025-01-19T14:33:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![CGClark](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgclark/32/8587_2.png) [@CGClark](https://forums.plex.tv/u/CGClark)\
**Post date:** [January 19, 2025, 2:33pm UTC](https://forums.plex.tv/t/plex-sharing/902789/1 "2025-01-19T14:33:03Z")

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Shared Plex with my wife years ago. Now, her password escapes us. How do I reset her password?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [January 19, 2025, 3:32pm UTC](https://forums.plex.tv/t/plex-sharing/902789/2 "2025-01-19T15:32:35Z")

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Using a browser, try to sign in to her account using her e-mail address. There is a link if you forgot the password. You will need access to the associated e-mail account.

1. [https://app.plex.tv/desktop/#!/](https://app.plex.tv/desktop/#!/)
2. Choose Sign In
3. Continue with e-mail
4. Forgot?

If that does not work, contact Plex Billing, link at the bottom of this page (Resources → Billing Questions).

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**Author:** ![CGClark](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgclark/32/8587_2.png) [@CGClark](https://forums.plex.tv/u/CGClark)\
**Post date:** [January 19, 2025, 4:33pm UTC](https://forums.plex.tv/t/plex-sharing/902789/3 "2025-01-19T16:33:37Z")

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Hmm. Tells me her iPad couldn’t establish a secure connection to the server.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [January 19, 2025, 4:45pm UTC](https://forums.plex.tv/t/plex-sharing/902789/4 "2025-01-19T16:45:28Z")

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Unsure. I do not have an iPad. No such message when connecting using Chrome on my PC.

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**Author:** ![CGClark](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgclark/32/8587_2.png) [@CGClark](https://forums.plex.tv/u/CGClark)\
**Post date:** [January 19, 2025, 5:59pm UTC](https://forums.plex.tv/t/plex-sharing/902789/5 "2025-01-19T17:59:31Z")

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Think I fixed it. I defriended her then set her up again which allowed a new password. Not sure why, but all seems to be working at the moment. Thanks!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 19, 2025, 5:59pm UTC](https://forums.plex.tv/t/plex-sharing/902789/6 "2025-04-19T17:59:52Z")

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