# Plex shows no content after doing the Plex Dance. Server cannot be found

**URL:** <https://forums.plex.tv/t/plex-shows-no-content-after-doing-the-plex-dance-server-cannot-be-found/878056>\
**Category:** Plex Media Server\
**Tags:** server-synology, library-management\
**Created:** [May 20, 2024, 6:05am UTC](https://forums.plex.tv/t/plex-shows-no-content-after-doing-the-plex-dance-server-cannot-be-found/878056 "2024-05-20T06:05:18Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [May 23, 2024, 9:00am UTC](https://forums.plex.tv/t/plex-shows-no-content-after-doing-the-plex-dance-server-cannot-be-found/878056/5 "2024-05-23T09:00:07Z")

</div>

> [@gomipanda](#):
>
> I’ve tried installing updated versions on my Synology DS218 but no current versions are accepted.

Do not update. 1.40+ introduced many database changes. Updating now, while the server is not functioning correctly, could cause additional issues.

> [@gomipanda](#):
>
> So I’m wondering if by deleting library data I reset something.

Did you delete something manually or are you referring to the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064)?

> [@gomipanda](#):
>
> My server is online. Plex does not detect it.

Point a browser at the IP address of the NAS: https://syno\_ip\_address:32400/identity.

For example, if the IP address of the NAS is 10.1.2.3, use [https://10.1.2.3:32400/identity](https://10.1.2.3:32400/identity).

You should see a line of XML containing either “claimed = 0” (unclaimed) or “claimed = 1” (claimed).

Do you receive a response from the server? If so, is it claimed or unclaimed?

  

Can you access Plex Server settings using the local IP address, http://syno\_ip\_address:32400/web?

If so:

1. Stop Plex Media Server and wait 30 seconds.
2. Start Plex Media Server and wait 3 minutes (to log the startup sequence).
3. Retrieve a set of log files (Settings → Troubleshooting) and upload the zip file to the thread.

If you cannot reach server settings, then please do the following:

1. Stop Plex Media Server and wait 30 seconds.
2. Start Plex Media Server and wait 3 minutes (to log the startup sequence).
3. Stop Plex Media Server.
4. Using Synology File Station, navigate to the [Plex Data Folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/). Right click on the Logs directory and compress to Logs.zip. Download the zip file, then upload to the thread.

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