# Plex stopped fetching metadata

**URL:** <https://forums.plex.tv/t/plex-stopped-fetching-metadata/859672>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [November 15, 2023, 3:34pm UTC](https://forums.plex.tv/t/plex-stopped-fetching-metadata/859672 "2023-11-15T15:34:37Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Fluamsler](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fluamsler/32/163641_2.png) [@Fluamsler](https://forums.plex.tv/u/Fluamsler)\
**Post date:** [November 15, 2023, 3:34pm UTC](https://forums.plex.tv/t/plex-stopped-fetching-metadata/859672/1 "2023-11-15T15:34:37Z")

</div>

I’ve updated a new movie and suddenly Plex stopped fetching the Metadata.

The XML of the file looks like this:

```auto
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="77" librarySectionTitle="Downloads Filme" librarySectionUUID="15a39848-23f3-49ec-a9ab-7f33f28cf8a3" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1698157769">
<Video ratingKey="75452" key="/library/metadata/75452" guid="local://75452" type="movie" title="Shame" librarySectionTitle="Downloads Filme" librarySectionID="77" librarySectionKey="/library/sections/77" summary="" year="2011" thumb="/library/metadata/75452/thumb/1700054446" art="/library/metadata/75452/art/1700054446" duration="6068223" addedAt="1700054443" updatedAt="1700054446">
<Media id="101640" duration="6068223" bitrate="1844" width="1920" height="816" aspectRatio="2.35" audioChannels="2" audioCodec="aac" videoCodec="h264" videoResolution="1080" container="mp4" videoFrameRate="24p" optimizedForStreaming="1" audioProfile="he-aac" has64bitOffsets="0" videoProfile="high">
<Part accessible="1" exists="1" id="110524" key="/library/parts/110524/1700015677/file.mp4" duration="6068223" file="/volume1/Down-Uploads/Download Station/[Plex-Mediatheken]/Filme/Shame (2011) [1080p] [BluRay] {imdb-tt1723811}/Shame (2011) [1080p] [BluRay] {imdb-tt1723811}.mp4" size="1398921685" audioProfile="he-aac" container="mp4" has64bitOffsets="0" indexes="sd" optimizedForStreaming="1" videoProfile="high">
<Stream id="250385" streamType="1" default="1" codec="h264" index="0" bitrate="1777" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="816" codedWidth="1920" frameRate="23.976" hasScalingMatrix="0" height="816" level="40" profile="high" refFrames="5" scanType="progressive" streamIdentifier="1" width="1920" displayTitle="1080p (H.264)" extendedDisplayTitle="1080p (H.264)"></Stream>
<Stream id="250386" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="64" audioChannelLayout="stereo" profile="he-aac" samplingRate="48000" streamIdentifier="2" displayTitle="Unbekannt (HE-AAC Stereo)" extendedDisplayTitle="Unbekannt (HE-AAC Stereo)"></Stream>
</Part>
</Media>
<Marker final="1" id="12353" type="credits" startTimeOffset="5763400" endTimeOffset="6068223">
<Attributes id="12353" version="4"/>
</Marker>
<Extras size="0"></Extras>
<Related></Related>
</Video>
</MediaContainer>

```

I’ve tried to [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) the movie file but it doensn’t help.  
I’ve tried to reproduce it and added another library and pointed to the same medias. There was the same result. The Server didn’t add any metadata.

Could this be a problem with too many monitored directories? I haven’t changed much in my configuration recently. Usually I don’t have any sub-directories in my movie directories (just the .mp4 file, a eng.srt and/or ger.srt and sometimes a customized background.jpg and cover.jpg)

I’ve added a test library with the same movie directory which is currently running and they looked the same (no covers and just the previews from the movie files).

I’v attached two screenshots

 ![Plex no_metadata_no_avatar](https://global.discourse-cdn.com/plex/original/4X/8/4/3/843b2e04b9c73a7753638b34d863f18bf2648a92.jpeg)  
and the logs.

Server Version#: 1.32.7.7621  
Player Version#: 4.118.0  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

 ![Plex no_metadata_no_avatar_2](https://global.discourse-cdn.com/plex/original/4X/7/e/a/7eae0da52ff3eafa3a4d6e9be1e644d67125dcfa.jpeg)  
[Plex Media Server Logs\_2023-11-15\_16-36-07.zip](https://forums.plex.tv/uploads/short-url/7Ge1Qr7tBOQmiGFYH7OPo5abbOs.zip) (5.9 MB)

---

<div class="post-metadata">

**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\
**Post date:** [November 15, 2023, 4:27pm UTC](https://forums.plex.tv/t/plex-stopped-fetching-metadata/859672/2 "2023-11-15T16:27:19Z")

</div>

Thanks for the logs.

I think I might know what’s causing this and have submitted a fix which should be in a future PMS version.

For now, could you just try restarting the server and see if that resolves your issue.

---

<div class="post-metadata">

**Author:** ![Fluamsler](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fluamsler/32/163641_2.png) [@Fluamsler](https://forums.plex.tv/u/Fluamsler)\
**Post date:** [November 15, 2023, 4:56pm UTC](https://forums.plex.tv/t/plex-stopped-fetching-metadata/859672/3 "2023-11-15T16:56:52Z")

</div>

Thanks!  
I’ve restarted the server.  
At first it showed the “wrong” covers again. Then I’ve refreshed the metadata and now it shows them correctly.  
The metadata of the test library are now correct too.

I’ve added another set of logs (Just in case the [server logged](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) something important).  
[Plex Media Server Logs\_2023-11-15\_17-51-47.zip](https://forums.plex.tv/uploads/short-url/uhuN5urX8JZ4e8uJCPwVlocjuLu.zip) (4.5 MB)

Thank you for your help! 😀  
Do you know in which version this bug will be fixed (or what the bug number is)?

---

<div class="post-metadata">

**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\
**Post date:** [November 16, 2023, 8:23am UTC](https://forums.plex.tv/t/plex-stopped-fetching-metadata/859672/4 "2023-11-16T08:23:48Z")

</div>

> [@Fluamsler](#):
>
> Then I’ve refreshed the metadata

Yes, that would be required.

> [@Fluamsler](#):
>
> Do you know in which version this bug will be fixed (or what the bug number is)?

It will be in the next beta release, I don’t have a date for that yet.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 14, 2024, 8:24am UTC](https://forums.plex.tv/t/plex-stopped-fetching-metadata/859672/5 "2024-02-14T08:24:47Z")

</div>

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