# Plex stopped working after ver 5.3 ? **URL:** \ **Category:** Apps & Creations\ **Created:** [September 17, 2013, 2:21am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931 "2013-09-17T02:21:21Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![md7t\_basha](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@md7t\_basha](https://forums.plex.tv/u/md7t_basha)\ **Post date:** [September 17, 2013, 2:21am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/1 "2013-09-17T02:21:21Z")
I was using plex on my ATV3 for a while now. I was away for two weeks (since September 1st to be exact) and when I turned my ATV today it started updating date & time but failed to do so when I go to the main menu I can only see the Computer and Settings icon. I changed my dns settings to automatic and I got the menu back , I then changed the dns back to the way it was to point to my computer but I get the "trailers not available" message.   I thought they might have changed something so I updated my plex media player to ver 0.9.8.6. Downloaded the latest plex connect and did all the things in this guide which used to make it work : [https://langui.sh/2013/08/27/appletv-ssl-plexconnect/](https://langui.sh/2013/08/27/appletv-ssl-plexconnect/)     I then rebooted my computer , ran my plex connect again but still it's not working.   I'm running macbook pro with osx 10.8.4. I tried changing the certfile in the setting.cfg to the absouloute path but it didn't solve the problem either.   my log file seems stuck after "xmlconverter: ...." which is weird.   > 04:51:12 PlexConnect: started: 04:51:12 > 04:51:12 PlexConnect: IP\_self: 192.168.1.109 > 04:51:12 DNSServer: started: 04:51:12 > 04:51:12 DNSServer: \*\*\* > 04:51:12 DNSServer: DNSServer: Serving DNS on port 53. > 04:51:12 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.109 > 04:51:12 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 > 04:51:12 DNSServer: forward other to higher level DNS: 8.8.8.8 > 04:51:12 DNSServer: \*\*\* > 04:51:13 WebServer: started: 04:51:13 > 04:51:13 WebServer: started: 04:51:13 > 04:51:23 WebServer: \*\*\* > 04:51:23 WebServer: \*\*\* > 04:51:23 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. > 04:51:23 WebServer: \*\*\* > 04:51:23 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443. > 04:51:23 WebServer: \*\*\* > 04:51:23 PlexGDM: \*\*\* > 04:51:23 PlexGDM: looking up Plex Media Server > 04:51:23 PlexGDM: \*\*\* > 04:51:24 PlexGDM: servers discovered: 1 > 04:51:24 XMLConverter: PlexGDM - PMS: 192.168.1.109:32400 >     ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [September 17, 2013, 3:55am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/2 "2013-09-17T03:55:36Z")
You really need to post as per the pinned thread "Read before Posting" ([http://forums.plexapp.com/index.php/topic/69410-read-before-posting/](http://forums.plexapp.com/index.php/topic/69410-read-before-posting/)) and include all the details like; In the settings.cfg file can you change logging to high and then attach the log file (Not just the command windows output) Software versions, Date of Plexconnect download but as a start; If you browse to [https://192.168.1.109:443](https://192.168.1.109) do you get a Certificate security warning? ---
**Author:** ![md7t\_basha](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@md7t\_basha](https://forums.plex.tv/u/md7t_basha)\ **Post date:** [September 17, 2013, 4:30am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/3 "2013-09-17T04:30:25Z")
> You really need to post as per the pinned thread "Read before Posting" ([http://forums.plexapp.com/index.php/topic/69410-read-before-posting/](http://forums.plexapp.com/index.php/topic/69410-read-before-posting/)) and include all the details like; > > In the settings.cfg file can you change logging to high and then attach the log file (Not just the command windows output) > > Software versions, Date of Plexconnect download > > but as a start; > > If you browse to [https://192.168.1.109:443](https://192.168.1.109) do you get a Certificate security warning? sorry about that. the log I posted was copied from the log file. I have no idea how to upload the file itself in here ? so I changed the logging to high and this is whats in the log file : > 07:23:21 PlexConnect: started: 07:23:21 > 07:23:21 PlexConnect: IP\_self: 192.168.1.109 > 07:23:21 DNSServer: started: 07:23:21 > 07:23:21 DNSServer: \*\*\* > 07:23:21 DNSServer: DNSServer: Serving DNS on port 53. > 07:23:21 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.109 > 07:23:21 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 > 07:23:21 DNSServer: forward other to higher level DNS: 8.8.8.8 > 07:23:21 DNSServer: \*\*\* > 07:23:21 WebServer: started: 07:23:21 > 07:23:21 WebServer: started: 07:23:21 > 07:23:31 WebServer: \*\*\* > 07:23:31 WebServer: \*\*\* > 07:23:31 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. > 07:23:31 WebServer: \*\*\* > 07:23:31 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443. > 07:23:31 WebServer: \*\*\* > 07:23:31 PlexGDM: \*\*\* > 07:23:31 PlexGDM: looking up Plex Media Server > 07:23:31 PlexGDM: \*\*\* > 07:23:32 PlexGDM: servers discovered: 1 > 07:23:32 XMLConverter: PlexGDM - PMS: 192.168.1.109:32400 >   I downloaded everything today. I did get a security warning. ---
**Author:** ![Christophorus](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/christophorus/32/77043_2.png) [@Christophorus](https://forums.plex.tv/u/Christophorus)\ **Post date:** [September 17, 2013, 7:58am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/4 "2013-09-17T07:58:15Z")
Deleted. You'd already answered that. Sorry. ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [September 17, 2013, 8:57am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/5 "2013-09-17T08:57:14Z")
The log does not show any communication from the ATV. I would be expecting to at least see some other forward requests. Can you verify that your plexconnect ip is actually the ip of your ATV’s DNS? Can you go to one of the other apps like movies and see if you get more details in the log. Also of you go to trailers I expect to see some XML in the log file when it’s on high loggjng. ---
**Author:** ![md7t\_basha](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@md7t\_basha](https://forums.plex.tv/u/md7t_basha)\ **Post date:** [September 17, 2013, 10:32am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/6 "2013-09-17T10:32:00Z")
Thank you guys. I know you will kill me for this but I did put the wron IP , instead of 192.168.1.109 I've put 192.168.1.009 ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [September 17, 2013, 11:35am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/7 "2013-09-17T11:35:01Z")
Just happy it’s working for you. ---
**Author:** ![tompenny88\_msn.com](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@tompenny88\_msn.com](https://forums.plex.tv/u/tompenny88_msn.com)\ **Post date:** [September 19, 2013, 9:02am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/8 "2013-09-19T09:02:10Z")
Hey guys, my plexconntect was working  but now says 'trailers unavailable'. My apple tv updated i think, but i also had to apply the fix for trailers back in august. I identified this in the logs as not being quite right 'WebServer: Failed to access certificate'.  I have upload logs. thanks for your help, cheers     ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [September 19, 2013, 11:20am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/9 "2013-09-19T11:20:36Z")
Check the path in your settings.cfg because the path in the error looks wrong. I think you have it to the default of ./assets/certificate:trailers.pem but the ./ at the start would be causing issues with windows and the latest version. ---
**Author:** ![tompenny88\_msn.com](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@tompenny88\_msn.com](https://forums.plex.tv/u/tompenny88_msn.com)\ **Post date:** [September 21, 2013, 7:15am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/10 "2013-09-21T07:15:35Z")
Hi I change remove the ./ in the setting.cfg so now it is assets/certificate:trailers.pem. However still same the same issue of failed to access trailer certificates. cheers ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [September 21, 2013, 7:45am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/11 "2013-09-21T07:45:13Z")
Tom does the .pem file exist in that location?  It is something you need to create and add yourself not part of the standard package you download.  If it does exist check the permissions ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 21, 2013, 8:36am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/12 "2013-09-21T08:36:35Z")
You can also leave the default path in settings.cfg as Baa wrote it as long as the certfile is in the proper place. Plexconnect will do the work of writing the full path when necessary. ---
**Author:** ![tompenny88\_msn.com](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@tompenny88\_msn.com](https://forums.plex.tv/u/tompenny88_msn.com)\ **Post date:** [September 21, 2013, 1:15pm UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/13 "2013-09-21T13:15:57Z")
ok so i found a trailer.pm file on my c drive. I think this is from we apply the fix when apple change the trailer app.  is this the file that should be in assets/certificate?  thanks for your help so far. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [September 21, 2013, 4:03pm UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/14 "2013-09-21T16:03:20Z")
...do NOT publish your PRIVATE KEY. ---
**Author:** ![tompenny88\_msn.com](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@tompenny88\_msn.com](https://forums.plex.tv/u/tompenny88_msn.com)\ **Post date:** [September 21, 2013, 5:36pm UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/15 "2013-09-21T17:36:16Z")
still getting the trailers unaviable although there isn't a certificate error now ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [September 21, 2013, 10:47pm UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/16 "2013-09-21T22:47:34Z")
Did you add the trailers.cer file to your ATV? ---
**Author:** ![tompenny88\_msn.com](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@tompenny88\_msn.com](https://forums.plex.tv/u/tompenny88_msn.com)\ **Post date:** [September 22, 2013, 8:19am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/17 "2013-09-22T08:19:07Z")
yes the trailers profile is on my apple tv from the august fix, it was working after. i think the trailer.cert file was from that and this is what i put in the asset folder. ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [September 22, 2013, 9:16am UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/18 "2013-09-22T09:16:39Z")
So the trailers.pem file is generated at the same time as the trailers.cer on the ATV ---
**Author:** ![tompenny88\_msn.com](https://avatars.discourse-cdn.com/v4/letter/t/edb3f5/32.png) [@tompenny88\_msn.com](https://forums.plex.tv/u/tompenny88_msn.com)\ **Post date:** [September 22, 2013, 4:20pm UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/19 "2013-09-22T16:20:43Z")
ok so restored my atv and got the latest version of plex connect. Followed instruction of fix to install certificate profile to atv. copied trailer.pem to C:\PlexConnect-master\assets\certificates. Change atv dnn server ran plex with pms running. Still trailers unavailable :( am i missing something obvious? ---
**Author:** ![tomiy1](https://avatars.discourse-cdn.com/v4/letter/t/7feea3/32.png) [@tomiy1](https://forums.plex.tv/u/tomiy1)\ **Post date:** [September 22, 2013, 5:20pm UTC](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931/20 "2013-09-22T17:20:53Z")
I'm having similar issues with HTTPS errors... please see below for error and config file (any help would be greatly appreciated!)   **PlexConnect.py Snapshot:** 10:14:28 PlexConnect: started: 10:14:28 10:14:28 PlexConnect: IP\_self: 192.168.1.100 10:14:28 DNSServer: started: 10:14:28 10:14:28 DNSServer: \*\*\* 10:14:28 DNSServer: DNSServer: Serving DNS on port 53. 10:14:28 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.100 10:14:28 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 10:14:28 DNSServer: forward other to higher level DNS: 8.8.8.8 10:14:28 DNSServer: \*\*\* 10:14:28 WebServer: started: 10:14:28 10:14:28 WebServer: \*\*\* 10:14:28 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. 10:14:28 WebServer: \*\*\* 10:14:28 PlexGDM: \*\*\* 10:14:28 PlexGDM: looking up Plex Media Server 10:14:28 PlexGDM: \*\*\* 10:14:28 WebServer: started: 10:14:28 10:14:28 WebServer: Failed to connect to HTTPS on 0.0.0.0 port 443: [Errno 10013] An attempt was made to access a socket in a way forbidden by its access permissions 10:14:29 PlexGDM: servers discovered: 1 10:14:29 XMLConverter: PlexGDM - PMS: 192.168.1.100:32400   **Settings.cfg:** [PlexConnect] port\_pms = 32400 port\_webserver = 80 ip\_plexconnect = 192.168.1.100 **(THIS IS THE IP OF MY PC RUNNING PLEX MEDIA SERVER, THAT CORRECT?)** certfile = ./assets/certificates/trailers.pem ip\_dnsmaster = 8.8.8.8 loglevel = Normal enable\_dnsserver = True logpath = . ip\_pms = 192.168.178.2 **(IS THIS CORRECT?)** enable\_plexgdm = True port\_ssl = 443 enable\_webserver\_ssl = True ip\_webserver = 0.0.0.0 **(IS THIS CORRECT?)** prevent\_atv\_update = True port\_dnsserver = 53 enable\_plexconnect\_autodetect = True [Next page](https://forums.plex.tv/t/plex-stopped-working-after-ver-5-3/42931.md?page=2)