# Plex stopped working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap\ **Created:** [September 20, 2021, 10:38pm UTC](https://forums.plex.tv/t/plex-stopped-working/744815 "2021-09-20T22:38:02Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![dr\_gonzo\_pobox\_com](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@dr\_gonzo\_pobox\_com](https://forums.plex.tv/u/dr_gonzo_pobox_com)\ **Post date:** [September 20, 2021, 10:38pm UTC](https://forums.plex.tv/t/plex-stopped-working/744815/1 "2021-09-20T22:38:02Z")
Server Version#: 1.23.4.4805 Player Version#: 4.57.4 Running on QNAP 4.5.4 (etc) model TS 653-A I have no idea how to get logs. I can SSH to the QNAP but you’ll have to tell me exactly where to look for them. I have tried stopping/starting Plex, rebooting the QNAP, nothing is working. Whether the Windows application or my Rokus, nothing can connect. NOTHING HAS CHANGED RECENTLY. I was watching movies on Plex about 2 nights ago. No idea what’s going on. Please help ---
**Author:** ![Night-City-Wire](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/night-city-wire/32/253627_2.png) [@Night-City-Wire](https://forums.plex.tv/u/Night-City-Wire)\ **Post date:** [September 20, 2021, 11:14pm UTC](https://forums.plex.tv/t/plex-stopped-working/744815/2 "2021-09-20T23:14:29Z")
Does the app load the media? ---
**Author:** ![dr\_gonzo\_pobox\_com](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@dr\_gonzo\_pobox\_com](https://forums.plex.tv/u/dr_gonzo_pobox_com)\ **Post date:** [September 20, 2021, 11:44pm UTC](https://forums.plex.tv/t/plex-stopped-working/744815/3 "2021-09-20T23:44:24Z")
Vague question. I see playlists but nothing plays because there is allegedly no network connection (which of course there is). ---
**Author:** ![dr\_gonzo\_pobox\_com](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@dr\_gonzo\_pobox\_com](https://forums.plex.tv/u/dr_gonzo_pobox_com)\ **Post date:** [September 23, 2021, 12:17am UTC](https://forums.plex.tv/t/plex-stopped-working/744815/4 "2021-09-23T00:17:19Z")
Here is part of Plex Media Server.log Sep 22, 2021 19:07:21.057 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=3): Cannot begin transaction. database is locked Sep 22, 2021 19:07:22.091 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:22.382 [0x7f825a498b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:23.394 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=4): Cannot begin transaction. database is locked Sep 22, 2021 19:07:24.322 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:25.059 [0x7f825a498b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:26.072 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=5): Cannot begin transaction. database is locked Sep 22, 2021 19:07:26.554 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:27.411 [0x7f825a498b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:28.418 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=6): Cannot begin transaction. database is locked Sep 22, 2021 19:07:28.780 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:29.952 [0x7f825a99db38] ERROR - Error issuing curl\_easy\_perform(handle): 28 Sep 22, 2021 19:07:29.952 [0x7f825a99db38] DEBUG - HTTP simulating 408 after curl timeout Sep 22, 2021 19:07:29.952 [0x7f825a99db38] ERROR - SSDP: Error parsing device schema for [http://169.254.4.43:63444/upnp/xml/devices/ManageableDevice1.xml](http://169.254.4.43:63444/upnp/xml/devices/ManageableDevice1.xml) Sep 22, 2021 19:07:30.103 [0x7f825a498b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:31.005 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:31.110 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=7): Cannot begin transaction. database is locked Sep 22, 2021 19:07:31.952 [0x7f8259fdfb38] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 20.861949 seconds: 172.16.0.2 (NAS2679FE) Sep 22, 2021 19:07:32.001 [0x7f825a99db38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for [http://172.16.0.2:8080/upnpd/eb778b83a3.xml](http://172.16.0.2:8080/upnpd/eb778b83a3.xml) Sep 22, 2021 19:07:32.001 [0x7f825a99db38] DEBUG - HTTP requesting GET [http://172.16.0.2:8080/upnpd/eb778b83a3.xml](http://172.16.0.2:8080/upnpd/eb778b83a3.xml) Sep 22, 2021 19:07:32.004 [0x7f825a99db38] DEBUG - HTTP/1.1 (0.0s) 200 response from GET [http://172.16.0.2:8080/upnpd/eb778b83a3.xml](http://172.16.0.2:8080/upnpd/eb778b83a3.xml) Sep 22, 2021 19:07:32.005 [0x7f825a99db38] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via [http://172.16.0.2:8080/upnpd/eb778b83a3.xml](http://172.16.0.2:8080/upnpd/eb778b83a3.xml) Sep 22, 2021 19:07:32.005 [0x7f825a99db38] DEBUG - NetworkServiceBrowser: SSDP arrived: 172.16.0.2 (NAS2679FE) Sep 22, 2021 19:07:32.487 [0x7f825a498b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:33.235 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:33.500 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=8): Cannot begin transaction. database is locked Sep 22, 2021 19:07:35.270 [0x7f825a498b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:35.474 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:36.280 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=9): Cannot begin transaction. database is locked Sep 22, 2021 19:07:37.706 [0x7f825ac77b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:37.835 [0x7f825a498b38] WARN - Waited one whole second for a busy database. Sep 22, 2021 19:07:38.844 [0x7f825a498b38] ERROR - Failed to begin transaction (…/Plugins/PluginDatabaseState.cpp:110) (tries=10): Cannot begin transaction. database is locked Sep 22, 2021 19:07:39.092 [0x7f825a498b38] DEBUG - [JobRunner] Job running: ‘/share/CACHEDEV1\_DATA/.qpkg/PlexMediaServer/CrashUploader’ ‘–directory=/share/CACHEDEV1\_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Crash Reports/1.23.4.4805-186bae04e’ ‘–version=1.23.4.4805-186bae04e’ ‘–platform=Linux’ ‘–platformVersion=QTS 4.5.4.1787’ ‘–serverUuid=43c070e08395a18af73d505ba0a115485d58f72c’ ‘–userId=dr\_gonzo@pobox.com’ ‘–sentryUrl=https://sentry.io/api/1233455/minidump’ ‘–sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx’ ‘–vendor=QNAP’ ‘–model=x86\_64’ ‘–device=TS-653A’ ‘–allowRetries=0’ ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 23, 2021, 12:35am UTC](https://forums.plex.tv/t/plex-stopped-working/744815/5 "2021-09-23T00:35:56Z")
You appear to be running version 1.23.4.4805 of server. which is relatively old. There was a fix for some DB lock issues in 1.23.6.4881 in July and there have been more updates since then. If you cannot update via interface you should be able to download current install file from our site and install manually on your QNAP ---
**Author:** ![dr\_gonzo\_pobox\_com](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@dr\_gonzo\_pobox\_com](https://forums.plex.tv/u/dr_gonzo_pobox_com)\ **Post date:** [September 23, 2021, 12:39am UTC](https://forums.plex.tv/t/plex-stopped-working/744815/6 "2021-09-23T00:39:24Z")
I’m not sure about that. I checked recently and it said no more updates. But now of course I can’t find anything about the version or updates. Where is it? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 23, 2021, 12:52am UTC](https://forums.plex.tv/t/plex-stopped-working/744815/7 "2021-09-23T00:52:28Z")
The version number you are running can be found in the General Settings of server ( Where you claim the server) It should also be at the top of every log file. In your bit of log you have above you can see it towards the bottom. You can also see the version you are running in the QNAP AppCenter under the [Server logo.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) The QNAP app center is a store and they do not always update their store with the latest version and are often quite a few versions behind. In the AppCenter on the top right click the Install icon on top right to browse for the install file on computer and update. ![BigWheel](https://global.discourse-cdn.com/plex/original/3X/1/f/1f8b89fcb2906bbf35c2fb6fd4a6bb92f351164f.png) ---
**Author:** ![dr\_gonzo\_pobox\_com](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@dr\_gonzo\_pobox\_com](https://forums.plex.tv/u/dr_gonzo_pobox_com)\ **Post date:** [September 23, 2021, 12:53am UTC](https://forums.plex.tv/t/plex-stopped-working/744815/8 "2021-09-23T00:53:52Z")
Thanks while you were writing this, I did it and it worked! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 22, 2021, 12:54am UTC](https://forums.plex.tv/t/plex-stopped-working/744815/9 "2021-12-22T00:54:36Z")
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