# PLEX Streaming not working in Australia **URL:** \ **Category:** Online Media Sources\ **Tags:** plex-web, video-on-demand\ **Created:** [December 4, 2019, 4:05pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582 "2019-12-04T16:05:13Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![vrogd](https://avatars.discourse-cdn.com/v4/letter/v/3ab097/32.png) [@vrogd](https://forums.plex.tv/u/vrogd)\ **Post date:** [December 4, 2019, 4:05pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/1 "2019-12-04T16:05:14Z")
I am a Lifetime Plex Pass subscriber, I got the campaign email ‘New from Plex: Thousands of free movies, shows, and more’ so I decided to give it a try. It plays ads immediately then hangs for many minutes at the start of the real content no matter what I try to play on my 100Mbps broadband link. After 20 minutes I gave up. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 4, 2019, 4:24pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/2 "2019-12-04T16:24:50Z")
are you using [https://app.plex.tv](https://app.plex.tv) ? which browser ---
**Author:** ![vrogd](https://avatars.discourse-cdn.com/v4/letter/v/3ab097/32.png) [@vrogd](https://forums.plex.tv/u/vrogd)\ **Post date:** [December 4, 2019, 5:13pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/3 "2019-12-04T17:13:41Z")
Chrome url provided PLEX on my desktop [https://app.plex.tv/desktop#!/media/tv.plex.provider.vod?key=%2Fhubs%2Fsections%2Fmovies&pageType=hub&context=content.movies&source=movies](https://app.plex.tv/desktop#!/media/tv.plex.provider.vod?key=%2Fhubs%2Fsections%2Fmovies&pageType=hub&context=content.movies&source=movies) ---
**Author:** ![vrogd](https://avatars.discourse-cdn.com/v4/letter/v/3ab097/32.png) [@vrogd](https://forums.plex.tv/u/vrogd)\ **Post date:** [December 4, 2019, 5:17pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/4 "2019-12-04T17:17:33Z")
> [@BigWheel](#): > > [https://app.plex.tv](https://app.plex.tv/?_ga=2.236646721.1113214053.1575479469-1458369175.1575479469) On W10 device If instead of going via my usual plex desktop I enter via [https://app.plex.tv](https://app.plex.tv) it works I haven’t tried Apple TVs or IPads yet. Thank you ---
**Author:** ![bbb555](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bbb555](https://forums.plex.tv/u/bbb555)\ **Post date:** [December 4, 2019, 11:18pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/5 "2019-12-04T23:18:36Z")
I’m in AU and Plex Pass lifetime subscriber. Just tried it via my web browser (Mac Safari). Ads play, but movies only play audio only. One movie showed about one second of video, then only audio played. Updated Plex iOS app and movies played correctly. Plex Server is running Version 1.18.3.2111. So just not working via browser. Haven’t tried it on my smart tv’s as yet. ---
**Author:** ![Stephen3001](https://avatars.discourse-cdn.com/v4/letter/s/eb9ed0/32.png) [@Stephen3001](https://forums.plex.tv/u/Stephen3001)\ **Post date:** [December 4, 2019, 11:58pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/6 "2019-12-04T23:58:29Z")
Works for me on Web and Android mobile. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 5, 2019, 12:00am UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/7 "2019-12-05T00:00:04Z")
> [@bbb555](#): > > Just tried it via my web browser (Mac Safari). can you confirm the version number of web app you are using ---
**Author:** ![bbb555](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bbb555](https://forums.plex.tv/u/bbb555)\ **Post date:** [December 5, 2019, 12:49am UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/8 "2019-12-05T00:49:25Z")
Plex Web Version 4.16.2 Safari version v13.0.3 (just incase). ---
**Author:** ![bbb555](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bbb555](https://forums.plex.tv/u/bbb555)\ **Post date:** [December 5, 2019, 11:38pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/9 "2019-12-05T23:38:24Z")
just tried it on another Mac and it worked. checked Plex Web Version is now 4.16.3 must’ve ran an update overnight during the nightly scheduled maintenance window ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 4, 2020, 11:53pm UTC](https://forums.plex.tv/t/plex-streaming-not-working-in-australia/501582/10 "2020-03-04T23:53:31Z")
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