# Plex Stuck at "Accessing Trailers" **URL:** \ **Category:** Apps & Creations\ **Created:** [August 29, 2014, 12:18am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168 "2014-08-29T00:18:36Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![yuvrajgill10](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@yuvrajgill10](https://forums.plex.tv/u/yuvrajgill10)\ **Post date:** [August 29, 2014, 12:18am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/1 "2014-08-29T00:18:36Z")
Sorry for another thread like this but I just can't get this to work. I have PlexConnect set up on my Windows PC.   Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software): 3 and 6.2 The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): 192.168.0.13 The device and operating system (including version number) that PlexConnect is installed on: Windows 8.1 The local IP address of the device that PlexConnect is installed on:192.168.0.13 The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 8.1 The Plex media server (PMS) version number you are running (\*\*do not put 'latest'\*\*):Version 0.9.9.14.531-7eef8c6 My settings are:    [PlexConnect] enable\_plexgdm = True ip\_pms = 192.168.178.10 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 208.122.23.23 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True ip\_plexconnect = 0.0.0.0 hosttointercept = trailers.apple.com port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = ./assets/certificates/trailers.pem loglevel = High logpath = .   I have attached my log file. I changed the dns to match the unblock-us dns. I have installed the certificate successfully on the aTV yet it is stuck on "Accessing Trailers".   After the webserver bit it used to say found gdm, serving library etc. but now it just stays at webserver: serving https.   Thanks in advance guys! ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [August 29, 2014, 12:55am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/2 "2014-08-29T00:55:39Z")
The Log does not show any requests from the ATV, Maybe your certificate did not load correctly to the ATV, can you see it on the ATV? ---
**Author:** ![yuvrajgill10](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@yuvrajgill10](https://forums.plex.tv/u/yuvrajgill10)\ **Post date:** [August 29, 2014, 12:58am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/3 "2014-08-29T00:58:25Z")
Yes I can see it on the aTV ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [August 29, 2014, 1:09am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/4 "2014-08-29T01:09:28Z")
Have you allowed python to communication on ports 53, 80, 443 within the windows 8 firewall? (even if its disabled it has been seen that the windows firewall sometimes blocks traffic) What method did you use to add the certificate?  Can you try removing the certificate from the ATV and add it again (maybe via the other method) to make sure the certificate was not corrupted in the loading process. You said you don't see the GDM messages, but these were moved to only happening once a request is received from the ATV when shared libraries were added, and as no request has actually been received from the ATV (in the logs) the GDM part has not been triggered. ---
**Author:** ![yuvrajgill10](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@yuvrajgill10](https://forums.plex.tv/u/yuvrajgill10)\ **Post date:** [August 29, 2014, 1:16am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/5 "2014-08-29T01:16:21Z")
I just added python to the outbound and inbound rules, plus I have it on the safe list in AVG's firewall.  I added the certificate over the network but now I tried doing it through the usb method .. same result :( ---
**Author:** ![yuvrajgill10](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@yuvrajgill10](https://forums.plex.tv/u/yuvrajgill10)\ **Post date:** [August 29, 2014, 1:57am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/6 "2014-08-29T01:57:11Z")
It worked but now it broke again after installing it as a service so I uninstalled it. Now it's sitting at serving /js/utils.js I've attached my log and my settings are: [PlexConnect] enable\_plexgdm = False ip\_pms = 192.168.0.13 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 208.122.23.23 prevent\_atv\_update = True enable\_plexconnect\_autodetect = False ip\_plexconnect = 192.168.0.13 hosttointercept = trailers.apple.com port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = ./assets/certificates/trailers.pem loglevel = High logpath = .     ---
**Author:** ![yuvrajgill10](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@yuvrajgill10](https://forums.plex.tv/u/yuvrajgill10)\ **Post date:** [August 29, 2014, 2:37am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/7 "2014-08-29T02:37:20Z")
It seems to get stuck at various serving things ... any ideas? ---
**Author:** ![yuvrajgill10](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@yuvrajgill10](https://forums.plex.tv/u/yuvrajgill10)\ **Post date:** [August 29, 2014, 4:41am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/8 "2014-08-29T04:41:55Z")
Now it's stuck on serving .xml: /library/sections  Why doesn't it just move forward? I've got it two work twice in two days, I really need some help pleaseee ---
**Author:** ![Edwin\_Andino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/edwin_andino/32/285895_2.png) [@Edwin\_Andino](https://forums.plex.tv/u/Edwin_Andino)\ **Post date:** [August 30, 2014, 6:24pm UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/9 "2014-08-30T18:24:53Z")
I have found that after long streaming sessions ( \> 45 minutes), the connection to the PlexConnect gets lost. The server generates an error: “Unidentified ATV” or “Unable to load this content”. I have found that exiting the service and accessing the service again, re-establish the connection. Hold the “Menu” button on your ATV remote until the main ATV menu is displayed. Access your intercepted icon of choice (we use “Trailers”). Navigate to the channel of your choice. All services should be back to normal. We have also found that if you attempt to navigate back to the spot where the service was interrupted, PlexConnect will remember the menu items and the time when the program was interrupted. If it doesn’t, choose the same source from where you were streaming (PC will remember and take you there), hit play, and once the stream starts, FF to +- the spot in which the streaming was interrupted. PlexConnect will pick it up from there, and take you to the end. May sound troublesome and convoluted, but please remember, like all other machines, it is not perfect, the team has done an exceptional job in leaps and bounds to deliver a universal spectacular quality product at no or very small cost for our enjoyment. Thank you for and keep providing your feedback. I’m sure the team will pull an Ace from under their sleeve soon. They always do! Edwin ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 2:51am UTC](https://forums.plex.tv/t/plex-stuck-at-accessing-trailers/75168/10 "2019-12-21T02:51:24Z")
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