# Plex subtitles not working

**URL:** <https://forums.plex.tv/t/plex-subtitles-not-working/919573>\
**Category:** Metadata & Adding Files\
**Tags:** server-qnap\
**Created:** [May 22, 2025, 12:57am UTC](https://forums.plex.tv/t/plex-subtitles-not-working/919573 "2025-05-22T00:57:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![TECH198](https://avatars.discourse-cdn.com/v4/letter/t/77aa72/32.png) [@TECH198](https://forums.plex.tv/u/TECH198)\
**Post date:** [May 22, 2025, 12:57am UTC](https://forums.plex.tv/t/plex-subtitles-not-working/919573/1 "2025-05-22T00:57:03Z")

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Subtites are not picked up automatically in Plex at all.. One example is:  
Apocalypo (2006)

The SRT file is named the same and in same folder as the movie.. Confirmed by playing in VLC, it automatically picks up the subtitle file.

Even tried with “Local media assets” enabled in the Agent, no-go. and “Refresh Metadata” doesn’t help either as indicted in

[https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/](https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/)

If i pull down i can select “(Unknown) External SRT”, and that works, but i have to manually do it.  
Running version is: 1.41.7.9799

.

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 22, 2025, 5:19am UTC](https://forums.plex.tv/t/plex-subtitles-not-working/919573/2 "2025-05-22T05:19:12Z")

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Read the article that you have linked. Take note of how to indicate the language of an external subtitle.

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<div class="post-metadata">

**Author:** ![TECH198](https://avatars.discourse-cdn.com/v4/letter/t/77aa72/32.png) [@TECH198](https://forums.plex.tv/u/TECH198)\
**Post date:** [May 22, 2025, 8:46am UTC](https://forums.plex.tv/t/plex-subtitles-not-working/919573/3 "2025-05-22T08:46:23Z")

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ok, i just think i answered my own question.. The video in question is an .mp4

Subtitles are not hard-coded and must be taken from external SRT.. I think i’ll just leave its “as is”

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 20, 2025, 8:46am UTC](https://forums.plex.tv/t/plex-subtitles-not-working/919573/4 "2025-08-20T08:46:36Z")

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