# Plex suddenly not downloading metadata

**URL:** <https://forums.plex.tv/t/plex-suddenly-not-downloading-metadata/437163>\
**Category:** Metadata & Adding Files\
**Tags:** server-linux\
**Created:** [July 24, 2019, 4:09pm UTC](https://forums.plex.tv/t/plex-suddenly-not-downloading-metadata/437163 "2019-07-24T16:09:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dannymichel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dannymichel/32/141897_2.png) [@dannymichel](https://forums.plex.tv/u/dannymichel)\
**Post date:** [July 24, 2019, 4:09pm UTC](https://forums.plex.tv/t/plex-suddenly-not-downloading-metadata/437163/1 "2019-07-24T16:09:01Z")

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I’ve deleted the cache files in plugin support folder and did refresh all metadata. when i click refresh metadata on a single movie, it’s greyed out. i manually match the movie and no poster or metadata changes.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 22, 2019, 4:09pm UTC](https://forums.plex.tv/t/plex-suddenly-not-downloading-metadata/437163/2 "2019-10-22T16:09:07Z")

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