# Plex support

**URL:** <https://forums.plex.tv/t/plex-support/737110>\
**Category:** General Discussions\
**Created:** [August 17, 2021, 8:18pm UTC](https://forums.plex.tv/t/plex-support/737110 "2021-08-17T20:18:02Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Roscopm](https://avatars.discourse-cdn.com/v4/letter/r/5e9695/32.png) [@Roscopm](https://forums.plex.tv/u/Roscopm)\
**Post date:** [August 17, 2021, 8:18pm UTC](https://forums.plex.tv/t/plex-support/737110/1 "2021-08-17T20:18:02Z")

</div>

Does plex provide support for its paid members Or rely on other members and the plex community to provide this service for them.

---

<div class="post-metadata">

**Author:** ![Insomnic\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/insomnic_1/32/215416_2.png) [@Insomnic\_1](https://forums.plex.tv/u/Insomnic_1)\
**Post date:** [August 17, 2021, 8:24pm UTC](https://forums.plex.tv/t/plex-support/737110/2 "2021-08-17T20:24:26Z")

</div>

This community is the support area but there are Plex staff and representatives here as well. You’ll typically see a special flag by their name.

---

<div class="post-metadata">

**Author:** ![Roscopm](https://avatars.discourse-cdn.com/v4/letter/r/5e9695/32.png) [@Roscopm](https://forums.plex.tv/u/Roscopm)\
**Post date:** [August 17, 2021, 8:27pm UTC](https://forums.plex.tv/t/plex-support/737110/3 "2021-08-17T20:27:55Z")

</div>

OK, thanks. I assume I can message them directly?

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 17, 2021, 8:30pm UTC](https://forums.plex.tv/t/plex-support/737110/4 "2021-08-17T20:30:01Z")

</div>

Given there’s no personal support, that might or might not work.

---

<div class="post-metadata">

**Author:** ![Insomnic\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/insomnic_1/32/215416_2.png) [@Insomnic\_1](https://forums.plex.tv/u/Insomnic_1)\
**Post date:** [August 17, 2021, 8:38pm UTC](https://forums.plex.tv/t/plex-support/737110/5 "2021-08-17T20:38:41Z")

</div>

Traditionally, there isn’t a “direct message” unless they ask you to do so for some steps.

So far it works decently. I’ve never had significant issues go unaddressed and lots of times community folks have the answers you’re lookin’ for if it’s usability related.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 15, 2021, 8:39pm UTC](https://forums.plex.tv/t/plex-support/737110/6 "2021-11-15T20:39:43Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.