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I am writing purely out of sense of pent-up frustration and the fact that PLEX still refuses to provide a human contact for its user base in times of trouble.
A few PMS updates ago, I found myself in a position of semi-panic when, following an install of said update, I couldn’t access any of my media on PLEX. I scoured the forum until one extremely helpful member referred me to a site that holds previous versions of PLEX. I had to uninstall the most recent update and reinstall the previous version…which worked. PHEW!
Fast forward a few WEEKS and I receive an email from PLEX informing me that premium users had to have a very recent version of the software in order to carry on enjoying all the features. Makes sense. So what did I do? I installed the latest version of the software (1.16.0.1226), as per the automatic notification that appears in PLEX to remind us that there’s a new version. Result? PLEX IS NOT UPDATING MY MEDIA WITH ANY SUBSEQUENT ADDITIONS, AND I CAN NO LONGER ACCESS MY EXISTING MEDIA!!!
Everything is listed as ‘Unavilable’ in that all-to-familiar red bar.
PLEX, this is now becoming the rule as opposed to the exception every time you issue a software update , something I am not willing to tolerate much longer. I have tried uninstalling the current version and reinstalling version 1.15.8.1198 (the last version to work hassle-free). This has not worked. So effectively, I now can no longer update my media database in Plex, nor can I access existing media. This debacle only ever occurs when I update the software. This never used to be the case and is a recent pattern.
CAN SOMEONE AT PLEX PLEASE LET ME KNOW WHAT I NEED TO DO IN ORDER TO BOTH ACCESS EXISTING MEDIA AS WELL AS FACILITATE UPDATING MY DATABASE WITH NEW CONTENT.
THIS WHOLE PLEX EXPERIENCE IS RAPIDLY TURNING SOUR
blim5001, I just wanted to thank you for pointing me in the right direction. Your suggestions have solved my problem. It was indeed to do with permissions.
That once-upon-a-time I had these permissions, and they were subsequently taken away, is what I find the most annoying and frustrating part of this, notwithstanding the technical aspects/requirements
Once again, thanks for helping me solve yet another of my seemingly never-ending PLEX issues!
They did sent out an email to Synology users with info about this change a while ago (at least I got one). But from personal experience, it does seem to a bit and miss as to wether you actually receive these emails.
(There was supposed to be one recently about the changes to Music libraries, but I have not seen that one, so who knows…)
Thanks, I am aware of that announcement, (that only recently got updated to include the extra bit about not being able to create Premium Libraries.) But not all users frequent the forums very often.
It was just prior to that updated announcement there were a few mentions that an email had gone out explaining about changes to Premium libraries, that is the email that I did not seem to get.
And judging by the amount of posts over the weekend of people being unable to create Premium libraries, it seemed others may not have got it either.
As nope I had not as yet seen that one.
I did see a marketing one on that date in one of my other accounts.
But that email you attached is pretty much version 1 of that announcement, and does not have any mention that we would be unable to create new Premium Libraries, at least for the time being.
Please, I am not having a dig at any of the Ninjas as you have a difficult enough task already. You can only work with the info Plex give you.
From the other posts, it seemed there was a lack of information filtering down (from the powers that be) as to the additional impact of the removal of gracenote, one of which was being unable to create new Premium Music Libraries.
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