Plex Transcoder Flips Orientation of iPhone Portrait Videos

ios

#1

When playing back videos filmed in portrait mode on iPhone, Plex transcoder flips the orientation of the video. So a 2160 x 3840 portrait mode video is played back @ 3840 x 2160, resulting in a stretched video.

Plex iOS version 4.12.1
Plex Server version 1.7.2.3878


#2

Same issue. All my videos taken with my iPhone in Portrait mode play stretched through Plex.


#3

i am having the same issue with videos uploaded to the photo library from my iPhone, mine are running as direct play so no transcoder running. really hoping this gets fixed soon.


#4

same issue


#5

Seeing the same issue with recently recorded video off of an iPhone 6 Plus


#6

Would be nice if Plex fixed this bug.


#7

when, if at all, is this to be fixed?


#8

Good question. Every time I upgrade -- still the same ridiculous issue.


#9

Same issue exhibited here. Setting Quality to Maximum "fixes" the issue, but results in slow/choppy playback. PLEX, you guys are awesome! Please add this to your everlong list of things to fix!

PLEX iOS version 4.17
PLEX server version 1.8.1.4139


#10

Just downloaded and installed 1.8.4.4249.

STILL THE SAME ANNOYING BUG


#11

Every client I have does this wrong too.

I use Fire TV, Roku, Web version, iOS, Samsung. They all play the video stretched.

Incredible.


#12

Here is what Google Photos does CORRECTLY versus what Plex does INCORRECTLY!!!


#13

This is ridiculous .... I always have to go back to 1.5.7


#14

Same issue, also still not fixed with last server update...


#15

Sad -- does Plex even review these boards?


#16

So 1.9.0 claims (I think) to have fixed this but after I upgraded and tested it on a video (after refreshing meta data and also analyze) I still see the portrait video incorrectly stretched.

Plex Media Server 1.9.0 is now available to Plex Pass users

NEW:
(Streaming Brain) ABR streams will now balance their BW usage among each other (#7414)
FIXES:
(DVR) Sort by release date more sensibly in the Program Guide - Movies view (#6981)
(DVR) Fixed intermittent crash when tuning live TV (#7383)
(DVR) Recorded shows were occasionally mistagged based on show year (#7328)
(DVR) In certain cases, tuners could be shared inappropriately, leading to bad behavior (#7170)
(Streaming Brain) Reduced wasted segments during quality change (#6623)
(Transcoder) Portrait videos would be stretched out when being transcoded (#7287)
(Music) Artist album sorting was sometimes overridden incorrectly (#7349)
(DVR) Parse timestamps out of XMLTV orignial air date fields (#7379)
(Hubs) Crashes when getting hubs (#7419)
(Transcoder) Potential deadlock with static and streaming transcodes (#7410)


#17

So.....after a library rebuild I see that some work....but some still dont


#18

It appears fixed for mp4 containers (and I assume mkv but don't have any in Portrait) but NOT 'mov' files as used by the little known Apple Corporation.

Plex, this is simple stuff. MOV containers even carry a helpful marker to tell you file orientation. I've just thought, you could use that in your transcodecification process!

Please fix this, it's really annoying (if a bit funny) to watch vids of my kids looking like Oompa Loompas.


#19

Sad. Thanks for figuring that out -- I thought I was going crazy and I re-built my libs (which takes forever when you have ~100k photos/vids). So Plex only fixed this partially.......come on......really? Plex?


#20

Sorry about this, it's fixed internally and there should be a server release with this resolved soon.