# Plex Transcoding and Remote access issues
**URL:** https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117
**Category:** Plex Media Server
**Tags:** server-qnap
**Created:** [July 1, 2023, 10:38pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117 "2023-07-01T22:38:30Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@xEzekialx](https://forums.plex.tv/u/xEzekialx)
#### Post date: [July 1, 2023, 10:38pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/1 "2023-07-01T22:38:30Z")
Server Version#:1.32.4
Hardware Tree Telus modem (Edmonton, AB) - UDM Pro - 24 Poe port - US 16 xg ( All ubiquiti Stuff )
I seem to be limited to 2000kps on some videos over the internet. Yet everything is Set on maxed and have hardware transcoding.
Second issue is Remote access keeps turning off after refreshing it and it showing on.
Spent the Last month trying different things and can not seem to get this to work right. The people that use my server is always stuck to lower resolution because of the bit-rate issue.
Friend watches off his Sony TV running android and uses Shaw Internet. ( same location )
Anyone else able to get these fixed?
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 1, 2023, 11:08pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/2 "2023-07-01T23:08:16Z")
It appears your remote access setup is borked, causing your clients to use an indirect connection. Those are limited to 1 Mbps (2 Mbps for Plex Pass members).
The remote access status indicator will always briefly show as „green“ for a moment while Plex is checking the connection status. So seeing it briefly as „connected“ doesn’t mean it’s actually working.
#
Did you already have a look at the related troubleshooting support article?
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)
#
There’s also a guide with some more details
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
---
### Author:  [@xEzekialx](https://forums.plex.tv/u/xEzekialx)
#### Post date: [July 1, 2023, 11:32pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/3 "2023-07-01T23:32:42Z")
Yes I did. did everything and still nothing
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 1, 2023, 11:36pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/4 "2023-07-01T23:36:25Z")
> [@xEzekialx](#):
>
> did everything and still nothing
To what outcome?
The troubleshooting goes beyond „on/off“ but you should get some more details… e.g. is there a double-NAT, do you get a publicly routable IPv4 address from your ISP, is your router’s manual port forward accessible from outside your home network…?
---
### Author:  [@xEzekialx](https://forums.plex.tv/u/xEzekialx)
#### Post date: [July 2, 2023, 2:16am UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/5 "2023-07-02T02:16:33Z")
I tried checking for double nat and shows i do not have it. (from what i can tell) Its manually port forward on my udm pro. the modem from my isp is set to bridge mode. what you mean publicly routable ipv4 address?
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 2, 2023, 3:32am UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/6 "2023-07-02T03:32:19Z")
Can you post the first 3 segments of the public ip address of your router (WAN IP). Does that ip address match the one you see inside the Plex remote access settings and the one showing if you connect from a service like [canyouseeme.org](http://canyouseeme.org)?
---
### Author:  [@xEzekialx](https://forums.plex.tv/u/xEzekialx)
#### Post date: [July 2, 2023, 3:56am UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/7 "2023-07-02T03:56:06Z")
IP address is Exactly the Same for all digits (199) Shows the same on my udm pro main page too.
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 2, 2023, 9:39am UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/8 "2023-07-02T09:39:10Z")
Are that WAN IP and your specified public remote access port accessible if you check using [canyouseeme.org](http://canyouseeme.org)?
PS: in case you wonder, we’re just going through the steps listed in the troubleshooting guide linked in my first response
---
### Author:  [@xEzekialx](https://forums.plex.tv/u/xEzekialx)
#### Post date: [July 2, 2023, 11:05pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/9 "2023-07-02T23:05:18Z")
No I can not see through. If I am doing it correct. ISP Ip with Plex port.
**Error:** I could **not** see your service on **91** on port ( **32500** )
Reason: Connection timed out
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 2, 2023, 11:40pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/10 "2023-07-02T23:40:41Z")
This means there’s either an issue with the manual port forward or your ISP might be blocking connections to this particular port.
---
### Author:  [@gravee](https://forums.plex.tv/u/gravee)
#### Post date: [July 2, 2023, 11:46pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/11 "2023-07-02T23:46:25Z")
Isn’t the default plex port 32400?
---
### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 2, 2023, 11:48pm UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/12 "2023-07-02T23:48:41Z")
That’s the internal port used by the server itself. You can assign other ports when creating a manual port forward.
---
### Author:  [@gravee](https://forums.plex.tv/u/gravee)
#### Post date: [July 3, 2023, 12:01am UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/13 "2023-07-03T00:01:30Z")
I didn’t see the OP say they setup a different port than the default, is what I mean.
---
### Author:  [@xEzekialx](https://forums.plex.tv/u/xEzekialx)
#### Post date: [July 3, 2023, 1:25am UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/14 "2023-07-03T01:25:39Z")
sorry meant my port is 32500
> **[TELUS HSIA Security Measures Policy | TELUS Support](https://www.telus.com/en/support/article/telus-hsia-security-measures-policy)**
>
> TELUS HSIA Security Measures Policy
have the ports opened on my udm-pro
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [October 1, 2023, 1:26am UTC](https://forums.plex.tv/t/plex-transcoding-and-remote-access-issues/846117/15 "2023-10-01T01:26:22Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.