# Plex.tv cannto see server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, server-synology\ **Created:** [August 23, 2025, 9:49pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038 "2025-08-23T21:49:48Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![first\_wizball](https://avatars.discourse-cdn.com/v4/letter/f/b5e925/32.png) [@first\_wizball](https://forums.plex.tv/u/first_wizball)\ **Post date:** [August 23, 2025, 9:49pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/1 "2025-08-23T21:49:48Z")
Server Version#:7.2.2 Player Version#:1.42.1.10060 [Plex Media Server Logs\_2025-08-23\_21-18-37.zip](https://forums.plex.tv/uploads/short-url/28w7Y1bzX8tvRtHEZiyFp7ukWnA.zip) (1.5 MB) I keep having to reclaim my server. This has recently started happening. I have logged into [plex.tv](http://plex.tv) and it seems that for some reason it cannot see my Plex server. I have forwarded the port within the router and also turned off firewalls to see if this will help and it does not. Found a post about using 8.8.8.8 and 8.8.4.4 for the ![image](https://global.discourse-cdn.com/plex/original/4X/0/1/2/0121e15cacd627046764b1dfbd28e83281eb3cf8.png) I have attached the logs that I have downloaded Any help will be much appreciated at this point ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 23, 2025, 11:53pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/2 "2025-08-23T23:53:17Z")
Any chance the logs you attached contain a section where you had to reclaim the server? I am not seeing anything that sticks out in your logs. ---
**Author:** ![Destreyf](https://avatars.discourse-cdn.com/v4/letter/d/6de8d8/32.png) [@Destreyf](https://forums.plex.tv/u/Destreyf)\ **Post date:** [August 24, 2025, 4:30am UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/3 "2025-08-24T04:30:38Z")
I am having this exact same issue, I haven’t found anything in the logs that points to the server losing connection, and I don’t even see anything in the logs when I reclaim the server either, so I’m not sure what’s missing here. I posted 4 days ago ( [Plex Server Keeps getting unlinked](https://forums.plex.tv/t/plex-server-keeps-getting-unlinked/929819) ) but haven’t heard anything. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 24, 2025, 5:12am UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/4 "2025-08-24T05:12:53Z")
@Destreyf Your server is making so many requests, Plex.tv is now throttling you. It’s unclear if the server is claimed or not so let’s (re)claim it anyway ```auto Aug 23, 2025 20:35:27.217 [139815010605880] DEBUG - [Notify] Now watching "/volume1/video/watched/film/She's Out of My League (2010) DVDRip XviD-MAXSPEED" Aug 23, 2025 20:35:27.217 [139815070362424] DEBUG - [HttpClient/HCl#11] HTTP/1.1 (0.1s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused) Aug 23, 2025 20:35:27.217 [139815003986744] DEBUG - MyPlex: Published Mapping State response was 422 Aug 23, 2025 20:35:27.217 [139815003986744] DEBUG - MyPlex: Got response for f046b42ec0297c6d024531d3dd6ac5a1e172bb5b ~ registered :0 Aug 23, 2025 20:35:27.217 [139815003986744] DEBUG - MyPlex: updating mapped state - current state: 'Unknown' Aug 23, 2025 20:35:27.217 [139815003986744] DEBUG - MyPlex: mapping state set to 'Mapped - Publishing'. Aug 23, 2025 20:35:27.217 [139815003986744] WARN - MyPlex: attempted a reachability check but we're not yet online. ``` To remedy 1. Stop PMS 2. Uninstall the SPK 3. Reinstall the same SPK – HOWEVER – – Use the Plex Claim Token option – Click the hyperlink to get the token from Plex.tv – Copy into your browser – Paste it in the box on the Package Center installation page. – Click NEXT NEXT DONE After it starts, wait 30 seconds (to prevent DB corruption) STOP PMS Wait 30-60 minutes for Plex.tv to remove the throttle. Start PMS normally. ---
**Author:** ![first\_wizball](https://avatars.discourse-cdn.com/v4/letter/f/b5e925/32.png) [@first\_wizball](https://forums.plex.tv/u/first_wizball)\ **Post date:** [August 24, 2025, 5:56pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/5 "2025-08-24T17:56:47Z")
Thanks for the reply Ok done this actually left the service off for a few hours and I still see ![image](https://global.discourse-cdn.com/plex/original/4X/c/e/d/cedd53fbd955cd6cfa04050a65b343902b91191c.png) I am guessing that this will mean that I will have to reclaim a service in time. I have attacked the logs as I have no idea what is going wrong. [Plex Media Server Logs\_2025-08-24\_18-53-05.zip](https://forums.plex.tv/uploads/short-url/qrBk02m2iiQw5wSKgND07naO5k1.zip) (737.9 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 24, 2025, 6:13pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/6 "2025-08-24T18:13:13Z")
If you keep having to reclaim your server then there’s something wrong with the permissions / content of the PlexMediaServer shared folder. There are limitations with the PlexMediaServer shared folder on DSM 7 1. NO MEDIA anywhere in the shared folder 2. DO NOT change the permissions of the shared folder. It is under DSM 7 control These limitations exist in DSM 7 because Plex no longer has the privileges it had to fix these type problems at installation time. Now, you must do them. The first step to remedying what’s happening here and preventing it from happing again In the DSM 7 FAQ, you’ll find several How-To’s . This is the first step to do and should remedy the constant reclaiming problem > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/40): > > FAQ 32: Repairing the PlexMediaServer shared folder While DSM 7 manages the permission of the PlexMediaServer shared folder itself, it does not manage the permission of files placed inside. This means any modification of permissions can cause PMS to fail. Frequent causes: Placing media in the shared folder – Which should NEVER be done. This is for PMS internal (metadata) use only. Special allowed case of adding plug-ins but must be installed correctly. One of the biggest confusion po… ---
**Author:** ![Destreyf](https://avatars.discourse-cdn.com/v4/letter/d/6de8d8/32.png) [@Destreyf](https://forums.plex.tv/u/Destreyf)\ **Post date:** [August 24, 2025, 6:48pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/7 "2025-08-24T18:48:32Z")
So those logs are @first_wizball’s not mine. However I also see a 422 in my logs, mine is deployed via k3s/apps on Truenas SCALE, I will check my folder permissions though and follow those same instructions. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 12, 2025, 6:34pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/8 "2025-09-12T18:34:34Z")
12 posts were split to a new topic: [DSM 6 → DSM 7 Migration](https://forums.plex.tv/t/dsm-6-dsm-7-migration/930836) ---
**Author:** ![first\_wizball](https://avatars.discourse-cdn.com/v4/letter/f/b5e925/32.png) [@first\_wizball](https://forums.plex.tv/u/first_wizball)\ **Post date:** [August 25, 2025, 8:14pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/13 "2025-08-25T20:14:23Z")
I think I have solved my problem, but only time will tell I had to ensure that plex could see my server securely and that meant setting up a certificate for it. There are some instruction on the web about how to do this, but it took some fiddling as certain things were missing and website they link to have changed so not obvious which packages to download ect. If it all works, will report back here and might do a set of instruction that are more idiot proof than those I found on the web. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 25, 2025, 8:36pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/14 "2025-08-25T20:36:57Z")
I must caution you. This is not correct (from what your server reports to Plex.tv: ‘https’ is not a hostname / domain name. > Local Addresses: 192.168.1.32, https * * * I found two references to the server ( by name ) on Plex.tv. I removed the old one which had not been seen in some time. * * * Regarding seeing your servers securely, 1. Plex/web will report it cannot connect securely when it can’t connect at all. It’s a red herring. It doesn’t know if it’s unable to connect (can ping) or simply can’t get HTTPS to sync up. I’ve asked for the error message to be changed but it’s never been. You’ll get that message if PMS isn’t running or isn’t claimed (which has nothing to do with being secure or not. > [@first\_wizball](#): > > I think I have solved my problem, but only time will tell I had to ensure that plex could see my server securely and that meant setting up a certificate for it. There are some instruction on the web about how to do this, but it took some fiddling as certain things were missing and website they link to have changed so not obvious which packages to download ect. When Plex brokers the connection for you (Remote Access & Sharing control) then the connection is always secure. The only requirements on your part are 1. Make certain port 32400 (on the PMS server itself) is open 2. Make certain the external port is open and forwarded to port 32400 of your Plex server (modem routers often use “Virtual Server” or similar features to set this up) ---
**Author:** ![first\_wizball](https://avatars.discourse-cdn.com/v4/letter/f/b5e925/32.png) [@first\_wizball](https://forums.plex.tv/u/first_wizball)\ **Post date:** [August 26, 2025, 3:34pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/15 "2025-08-26T15:34:21Z")
OK it seems I have two accounts both under slightly different email address so I am going to close this one and start all over again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 11, 2025, 6:35pm UTC](https://forums.plex.tv/t/plex-tv-cannto-see-server/930038/20 "2025-12-11T18:35:31Z")
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