# Plex video thumbnails aren't displayed on web interface

**URL:** <https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [July 29, 2020, 11:31am UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407 "2020-07-29T11:31:36Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Alex586](https://avatars.discourse-cdn.com/v4/letter/a/3ab097/32.png) [@Alex586](https://forums.plex.tv/u/Alex586)\
**Post date:** [July 29, 2020, 11:31am UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/1 "2020-07-29T11:31:36Z")

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Hello,

For 2 days, I generated all video preview thumbnails. Unfortunately, thumbnails aren’t displayed on the web interface :

 ![image](https://global.discourse-cdn.com/plex/original/3X/2/9/29298b1dae654f2cd8bff1cc037acc184adf458a.jpeg)

Everything is checked, I don’t understand why.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [July 29, 2020, 11:33am UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/2 "2020-07-29T11:33:30Z")

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Would you mind to provide some more details of what you’ve done and what you were aiming for?  
The screenshot itself does not provide a lot of input to the “uninitiated” 😉

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**Author:** ![Alex586](https://avatars.discourse-cdn.com/v4/letter/a/3ab097/32.png) [@Alex586](https://forums.plex.tv/u/Alex586)\
**Post date:** [July 29, 2020, 11:41am UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/3 "2020-07-29T11:41:29Z")

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I’m sorry,

I checked on all library “generate preview thumbnails” 2 days ago and clicked to “Analyze”. My library is now 68Gb instead of 5Gb, so I think all preview thumbnails were generated. During these 2 days, I saw on activity dashboard that plex generated thumbnails.

- I run PMS on docker
- I restarted the docker
- Preview thumbnails seems work when I play a file :

![image](https://global.discourse-cdn.com/plex/original/3X/b/e/bef546e5ebd248956ac936f9ba351625a11e896c.jpeg)

- … But not on all files !

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 29, 2020, 11:54am UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/4 "2020-07-29T11:54:45Z")

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Video preview thumbnails are not appearing on the main page.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [July 29, 2020, 12:04pm UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/5 "2020-07-29T12:04:21Z")

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What Otto said 😉  
You will see preview thumbnails e.g. on the “now playing” dashboard. They’re also used by some/most clients during playback (as per your screenshot).

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**Author:** ![Alex586](https://avatars.discourse-cdn.com/v4/letter/a/3ab097/32.png) [@Alex586](https://forums.plex.tv/u/Alex586)\
**Post date:** [July 29, 2020, 1:19pm UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/6 "2020-07-29T13:19:31Z")

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oh okay, that’s why ! 😃 Thank you 🙂

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**Author:** ![A\_R\_T](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@A\_R\_T](https://forums.plex.tv/u/A_R_T)\
**Post date:** [August 20, 2020, 7:34am UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/7 "2020-08-20T07:34:17Z")

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Just like the OP, I just finished generating thumbnail previews and I couldn’t figure out why they weren’t appearing on the “Continue Watching” screen.

So is the verdict that they shouldn’t appear on the 'Continue Watching" screen? I could have sworn that I used to be able to see them a while back, not sure if that functionality has been removed.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 20, 2020, 1:11pm UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/8 "2020-08-20T13:11:01Z")

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If I remember correctly Plex Web showed the episode thumb instead of the season/show background for some time as the image in “continue watching” but users were not super keen of having it this way as the episode thumb could spoil some of the episode events.

No preview thumbs involved in this.

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**Author:** ![A\_R\_T](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@A\_R\_T](https://forums.plex.tv/u/A_R_T)\
**Post date:** [August 20, 2020, 4:01pm UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/9 "2020-08-20T16:01:08Z")

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Makes sense. Thanks!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 18, 2020, 4:01pm UTC](https://forums.plex.tv/t/plex-video-thumbnails-arent-displayed-on-web-interface/618407/10 "2020-11-18T16:01:11Z")

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