# Plex videos crash/reboot AppleTV **URL:** \ **Category:** Apps & Creations\ **Created:** [July 18, 2014, 4:39am UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040 "2014-07-18T04:39:12Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![fcapizzo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fcapizzo/32/4639_2.png) [@fcapizzo](https://forums.plex.tv/u/fcapizzo)\ **Post date:** [July 18, 2014, 4:39am UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/1 "2014-07-18T04:39:12Z")
I set up one of my ATV2s for PlexConnect, and unfortunately videos don't play very long without the springboard restarting and kicking me back to the main menu.  Videos will play for anywhere from 1-5 minutes before it stops working.  In the example I last tried, I was able to play a video for 5:35 before it stopped working.  Information is below.  Any ideas on what's going on here?   Model: AppleTV 2 Firmware: 6.1.1 DNS and IP of server running PlexConnect and PMS: 192.168.0.7 PlexConnect version: 0.3.1+ PMS version: 0.9.9.10.458-008ea34 OS running PlexConnect/PMS: Windows Server 2008 R2   Settings.cfg file (from a clean shutdown of PlexConnect): ``` [PlexConnect] enable_plexgdm = True ip_pms = 192.168.178.10 port_pms = 32400 enable_dnsserver = True port_dnsserver = 53 ip_dnsmaster = 8.8.8.8 prevent_atv_update = True enable_plexconnect_autodetect = True ip_plexconnect = 0.0.0.0 hosttointercept = trailers.apple.com port_webserver = 80 enable_webserver_ssl = True port_ssl = 443 certfile = ./assets/certificates/trailers.pem loglevel = Normal logpath = . ``` XML media info file for video: [http://pastebin.com/LK1txLLN](http://pastebin.com/LK1txLLN) PlexConnect.log: [http://pastebin.com/wpWXcXVC](http://pastebin.com/wpWXcXVC) ---
**Author:** ![jmcgeejr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jmcgeejr/32/2488_2.png) [@jmcgeejr](https://forums.plex.tv/u/jmcgeejr)\ **Post date:** [July 18, 2014, 4:58am UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/2 "2014-07-18T04:58:44Z")
I would be willing to bet it's running out of memory and that's what's causing it to reboot (the atv is running out of memory that is).   ---
**Author:** ![plex4u](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@plex4u](https://forums.plex.tv/u/plex4u)\ **Post date:** [July 18, 2014, 1:09pm UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/3 "2014-07-18T13:09:34Z")
I used to have a reboot issue when playing 1080p sources on the ATV2. The sources are out of spec for the ATV2. My solution was to upgrade to ATV3s. ---
**Author:** ![fcapizzo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fcapizzo/32/4639_2.png) [@fcapizzo](https://forums.plex.tv/u/fcapizzo)\ **Post date:** [July 18, 2014, 4:07pm UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/4 "2014-07-18T16:07:11Z")
The bitrate, THE BITRATE!  I totally forgot about modifying the bitrate for the transcoder.  I was set at 1080p 20Mbps, and I knocked it down to 720p 4.0Mbps.  I just started the movie up again.  If it gets through the whole thing without a problem, then I'm good to go.  I'll post the result later. ---
**Author:** ![fcapizzo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fcapizzo/32/4639_2.png) [@fcapizzo](https://forums.plex.tv/u/fcapizzo)\ **Post date:** [July 18, 2014, 7:06pm UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/5 "2014-07-18T19:06:53Z")
Knocking down the transcoder to 720P 4.0Mbps did it.  I was able to go through a full movie without incident.  Thanks for everyone's replies, since it at least helped me think about the transcoder setting. ---
**Author:** ![mydigitalself](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@mydigitalself](https://forums.plex.tv/u/mydigitalself)\ **Post date:** [May 6, 2015, 10:56pm UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/6 "2015-05-06T22:56:13Z")
Is it still possible to do this under latest versions of PMS? I can't find the option anywhere to explicitly force it to 720p at 4Mbps under Transcoder settings they seem to have simplified this down to a few basic options (quality/speed/make my CPU hurt). Or am I looking in the wrong place? ---
**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\ **Post date:** [May 6, 2015, 10:59pm UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/7 "2015-05-06T22:59:22Z")
It’s a PlexConnect parameter, not a PMS one Sent from my iPad using Tapatalk ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 2:30am UTC](https://forums.plex.tv/t/plex-videos-crash-reboot-appletv/71040/8 "2019-12-21T02:30:09Z")
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