# Plex web "get info" not working

**URL:** <https://forums.plex.tv/t/plex-web-get-info-not-working/699518>\
**Category:** General Discussions\
**Tags:** plex-web\
**Created:** [March 12, 2021, 8:39am UTC](https://forums.plex.tv/t/plex-web-get-info-not-working/699518 "2021-03-12T08:39:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![apex8889](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@apex8889](https://forums.plex.tv/u/apex8889)\
**Post date:** [March 12, 2021, 8:39am UTC](https://forums.plex.tv/t/plex-web-get-info-not-working/699518/1 "2021-03-12T08:39:01Z")

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“get info” menu option not working on firefox win10 from the invited user point of view, tried multiple servers, doesnt work anywhere its available; from library view, from search, from content page, tried reboot, tried log out/in, tried clearing browser data

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [March 12, 2021, 9:00am UTC](https://forums.plex.tv/t/plex-web-get-info-not-working/699518/2 "2021-03-12T09:00:14Z")

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A post was merged into an existing topic: [“Get Info” not working for Managed User and video is BLANK when playing MKV in Safari](https://forums.plex.tv/t/get-info-not-working-for-managed-user-and-video-is-blank-when-playing-mkv-in-safari/699264)

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [March 12, 2021, 9:00am UTC](https://forums.plex.tv/t/plex-web-get-info-not-working/699518/3 "2021-03-12T09:00:14Z")

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