# Plex Windows Desktop App crashing constantly
**URL:** https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702
**Category:** Plex Players
**Tags:** server-docker, server-linux-arm, player-windows
**Created:** [June 9, 2024, 3:30pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702 "2024-06-09T15:30:48Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@ayd1ntekin](https://forums.plex.tv/u/ayd1ntekin)
#### Post date: [June 9, 2024, 3:30pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/1 "2024-06-09T15:30:48Z")
> **Server Version#:** 1.40.2.8395 RaspberryPi4 docker compose image: linuxserver/plex:latest
> **Player Version#:** 1.94.1.155-f1e7f457 windows app
> **OS#:** Windows 11, Ser5 max Mini PC, AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz, 64-bit operating system
Hi,
I am having this issue when playing with every tv/movie episode from my local direct and remote plex servers.
`DEBUG - Failed to stream media, client probably disconnected after 2097152 bytes: 104 - Connection reset by peer`
**Plex Windows Destop App and Plex HTPC** **crashes/closes** from itself.
I would appreciate if someone could please help me.
Every other app works fine.
The browser web works fine on the mini pc but the windows app crashes.
[plex-client.log](https://forums.plex.tv/uploads/short-url/5M0k5tuV5Cv8HvH8JjxKyzhYvty.log)
```
Jun 09, 2024 18:01:13.353 [547820904672] DEBUG - Completed: [192.168.1.57:56925] 200 GET /statistics/bandwidth?timespan=6 (14 live) #deba TLS GZIP 5ms 1895 bytes (pipelined: 12)
Jun 09, 2024 18:01:13.377 [547820904672] DEBUG - handleStreamRead code 104: Connection reset by peer
Jun 09, 2024 18:01:13.377 [547820904672] DEBUG - NotificationStream: Removing because of error
Jun 09, 2024 18:01:13.377 [547820904672] DEBUG - Completed after connection close: [192.168.1.57:56848] -3 GET /:/websockets/notifications (14 live) #ca3e TLS GZIP 38599ms 6858 bytes
Jun 09, 2024 18:01:13.391 [547818795232] DEBUG - Failed to stream media, client probably disconnected after 1064960 bytes: 104 - Connection reset by peer
Jun 09, 2024 18:01:13.392 [547818795232] DEBUG - Completed after connection close: [192.168.1.57:56959] 206 GET /library/parts/86
```
---
### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [June 11, 2024, 4:18pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/2 "2024-06-11T16:18:47Z")
those looks like the logs from server just saying the app disconnected, presumably when it crashed. Would need the [desktop player logs](https://support.plex.tv/articles/windows-mac-app-logs/)
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### Author:  [@ayd1ntekin](https://forums.plex.tv/u/ayd1ntekin)
#### Post date: [June 11, 2024, 5:36pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/3 "2024-06-11T17:36:30Z")
Here is my log sir.
[Plex.log](https://forums.plex.tv/uploads/short-url/5M0k5tuV5Cv8HvH8JjxKyzhYvty.log) (234.7 KB)
---
### Author:  [@ayd1ntekin](https://forums.plex.tv/u/ayd1ntekin)
#### Post date: [June 12, 2024, 8:16am UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/4 "2024-06-12T08:16:44Z")
Once the app starts crashing, I tried to reopen the plex app to no avail. The plex app keeps crashing; I can’t open it until I “stop playback” in the web browser dash board settings.
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [June 12, 2024, 2:23pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/6 "2024-06-12T14:23:00Z")
What is **video playback quality** set to in `Settings - ‘Show Advanced’ - Plex for Windows - Player`
Also is the “ **Hardware Decoding** ” check box on the same page enabled?
Have you customized your `mpv.conf` file or added custom .lua scripts?
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### Author:  [@ayd1ntekin](https://forums.plex.tv/u/ayd1ntekin)
#### Post date: [June 12, 2024, 4:58pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/7 "2024-06-12T16:58:41Z")
**Plex for Windows—Quality** “Make My GPU Hurt” but everything is `Direct Play` I don’t transcode anything.
**Hardware Decoding** is not enabled I did turn it off.
yes I have customized my `mpv.conf` Thank you I just fixed it seems `gpu-api=vulkan` and `gpu-context=winvk` did crash my plex client. Once I did set them to `auto` it worked.
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### Author:  [@ayd1ntekin](https://forums.plex.tv/u/ayd1ntekin)
#### Post date: [June 13, 2024, 1:00am UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/9 "2024-06-13T01:00:42Z")
But why does `gpu-api=vulkan` not work for me?
Why does `gpu-api=vulkan` make plex crash?
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [June 13, 2024, 5:24pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/10 "2024-06-13T17:24:55Z")
I asked a dev and they thought it could be that you had hardware decoding disabled.
I also found that there was a `vulkan-radeon` api you might try instead
The dev also asked if the issue appears if you use those values with the standalone MPV app
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### Author:  [@ayd1ntekin](https://forums.plex.tv/u/ayd1ntekin)
#### Post date: [August 6, 2024, 12:08pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/11 "2024-08-06T12:08:24Z")
Hi,
Sorry for my late reply.
I will try `vulkan-radeon` and let you know.
Also the issue does not appear on standalone MPV app!! The standalone MPV app works fine with these values `gpu-api=vulkan`.
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### Author:  [@Tramkop](https://forums.plex.tv/u/Tramkop)
#### Post date: [August 14, 2024, 2:17pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/12 "2024-08-14T14:17:50Z")
Where is the mpv.conf file located please?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [August 14, 2024, 2:19pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/13 "2024-08-14T14:19:30Z")
`C:\Users\USERNAME\AppData\Local\Plex`
`AppData` is a hidden folder.
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### Author:  [@ayd1ntekin](https://forums.plex.tv/u/ayd1ntekin)
#### Post date: [August 18, 2024, 11:49am UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/14 "2024-08-18T11:49:38Z")
Hi,
I tested it and
The `vulkan-radeon` api does also crash for me
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### Author:  [@HomeMediaServer2018](https://forums.plex.tv/u/HomeMediaServer2018)
#### Post date: [September 12, 2024, 9:52am UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/15 "2024-09-12T09:52:09Z")
After no proper resolution from the Plex team regarding this issue, especially on fresh installs of Windows I decided to get my own team working on this issue and this is what they discovered.
It seems that the plex players no longer work with the windows default graphics drivers (the ones that are installed from Microsoft).
It would have been nice if Plex had put a message explaining that they had blocked the default drivers and to why. This effects all drivers, i.e Intel, AMD and Nvidia.
Solution: When setting up fresh install of Windows, uninstall the default driver (instead of installing new driver), once re-booted you can then install the drivers from either Intel, AMD or Nvidia and then all works without changing or deleting any of the Plex player files.
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### Author:  [@Toontoontoon](https://forums.plex.tv/u/Toontoontoon)
#### Post date: [September 16, 2024, 6:05am UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/16 "2024-09-16T06:05:17Z")
Having a very similiar sounding issue here; Was there a way around this without doing a full windows install?
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 18, 2024, 8:53pm UTC](https://forums.plex.tv/t/plex-windows-desktop-app-crashing-constantly/879702/18 "2024-12-18T20:53:08Z")
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