# Plex won't activate on iPad

**URL:** <https://forums.plex.tv/t/plex-wont-activate-on-ipad/792238>\
**Category:** Plex Players\
**Tags:** ios-legacy\
**Created:** [May 10, 2022, 1:47am UTC](https://forums.plex.tv/t/plex-wont-activate-on-ipad/792238 "2022-05-10T01:47:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jdchatterton\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/5f8ce5/32.png) [@jdchatterton\_yahoo\_com](https://forums.plex.tv/u/jdchatterton_yahoo_com)\
**Post date:** [May 10, 2022, 1:47am UTC](https://forums.plex.tv/t/plex-wont-activate-on-ipad/792238/1 "2022-05-10T01:47:27Z")

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Activated Plex iOS app on phone through family sharing purchase, will not activate on iPad. I get the Uh-Oh! something went wrong! error. I use the same plex account and apple id credentials on both devices. I have deleted and reinstalled plex app. I have logged out and back in to itunes store. I have logged in and out of the ipad. iPad does not give me the option to activate, it asks me to purchase for $4.99 and even that does not work. It tells me my family group has purchased and it’s free, then I get the Uh Oh! error. Any other ideas are appreciated. Thank you!

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [May 10, 2022, 6:02am UTC](https://forums.plex.tv/t/plex-wont-activate-on-ipad/792238/2 "2022-05-10T06:02:58Z")

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There should be a `restore purchase` button on the activation page

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**Author:** ![jdchatterton\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/5f8ce5/32.png) [@jdchatterton\_yahoo\_com](https://forums.plex.tv/u/jdchatterton_yahoo_com)\
**Post date:** [May 10, 2022, 10:12am UTC](https://forums.plex.tv/t/plex-wont-activate-on-ipad/792238/3 "2022-05-10T10:12:14Z")

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It wasn’t evident that I could scroll below the $4.99 purchase option on the pop up, but that’s where I found the restore purchase button. On the iPhone the restore purchase button was visible without scrolling. Thank your help!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 8, 2022, 10:13am UTC](https://forums.plex.tv/t/plex-wont-activate-on-ipad/792238/4 "2022-08-08T10:13:11Z")

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