# Plex won't add metadata for certain shows **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-synology\ **Created:** [December 18, 2020, 11:33pm UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984 "2020-12-18T23:33:59Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![King\_Noodle](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@King\_Noodle](https://forums.plex.tv/u/King_Noodle)\ **Post date:** [December 18, 2020, 11:33pm UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/1 "2020-12-18T23:33:59Z")
Server Version#: 1.21.1.3830-6c22540d5 Player Version#: 4.49.2 I’m trying to add a number of different TV Shows and to my server and although PLEX sees the shows and properly matches them it does not download any of the metadata for them. I currently have a few hundred shows on the server all of them added at the same time with no problems except the following shows: Frontline Cops How It’s Made Modern Marvels The Joy of Painting Pokemon (All of the problem shows also have hundreds of episodes each respectively, not sure if that is relevant and I’m including a copy of my logs)(File removed) ---
**Author:** ![King\_Noodle](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@King\_Noodle](https://forums.plex.tv/u/King_Noodle)\ **Post date:** [December 19, 2020, 1:51am UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/3 "2020-12-19T01:51:29Z")
Thank you for the reply and I did as you said, but still no luck :C Here are the updated logs: (File removed) ---
**Author:** ![King\_Noodle](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@King\_Noodle](https://forums.plex.tv/u/King_Noodle)\ **Post date:** [December 19, 2020, 3:56am UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/5 "2020-12-19T03:56:42Z")
Still no luck even after rebooting everything. :C (File removed) ---
**Author:** ![King\_Noodle](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@King\_Noodle](https://forums.plex.tv/u/King_Noodle)\ **Post date:** [December 19, 2020, 3:52pm UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/7 "2020-12-19T15:52:07Z")
I double checked all my connections and disabled IPv6 on the NAS but still no luck with those shows, strangely enough I added a different show (Rome which has 22 episodes) it and it pulled all the metadata for it without issue. (File removed) ---
**Author:** ![King\_Noodle](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@King\_Noodle](https://forums.plex.tv/u/King_Noodle)\ **Post date:** [December 19, 2020, 7:34pm UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/9 "2020-12-19T19:34:28Z")
I’ve done the full step by step PLEX dance after every solution you’ve given me with no luck, and I was able to add all but 3 seasons to modern marvels and had it pull the metadata properly. I just don’t understand why it works for other shows and even for other seasons of modern marvels except for these. (File removed) ---
**Author:** ![dbpinochle](https://avatars.discourse-cdn.com/v4/letter/d/e47c2d/32.png) [@dbpinochle](https://forums.plex.tv/u/dbpinochle)\ **Post date:** [December 19, 2020, 8:01pm UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/12 "2020-12-19T20:01:30Z")
I have a problem with the XML also. The ‘media’ and most of the ‘Part’ are missing. It affects shows for full seasons on series but not all seasons. Those that work/don’t work are: All seasons of Friends don’t work First 7 seasons of Seinfeld work last 2 don’t First 3 seasons of Home Improvement work next two don’t. Attached are my logs and screen shots. The first two are those from an episode that doesn’t work. ![Screen Shot 2020-12-19 at 1.37.17 AM](https://global.discourse-cdn.com/plex/original/3X/e/9/e90b41a59418e7943f834b57e43f18cc75677769.png) ![Screen Shot 2020-12-19 at 1.39.57 AM](https://global.discourse-cdn.com/plex/original/3X/7/e/7e1e6956c2676e43cccadd9818b4d0ecc3148720.png) ![Screen Shot 2020-12-19 at 1.40.52 AM](https://global.discourse-cdn.com/plex/original/3X/a/0/a03f7d367632ecd06926cb77ed834cb6301cf59d.png) ![Screen Shot 2020-12-19 at 1.41.08 AM](https://global.discourse-cdn.com/plex/original/3X/a/e/ae2ff56695031be4a8987f9ea5cb1ab8c7fe7eb3.png) ![Screen Shot 2020-12-19 at 11.50.59 AM](https://global.discourse-cdn.com/plex/original/3X/8/2/822714d7bd7d0c7269cfbf1eae1cb702c331b725.jpeg) (File removed) ---
**Author:** ![King\_Noodle](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@King\_Noodle](https://forums.plex.tv/u/King_Noodle)\ **Post date:** [December 19, 2020, 9:51pm UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/14 "2020-12-19T21:51:49Z")
:C Still nothing after the permission changes, I honestly don’t know what to do I’ve been using plex for a number of years and have never ran into this kind of problem. I try to add Frontline and it only pulls the first 9 seasons and then leaves the rest with no metadata and when I add Pokemon it doesn’t pull metadata for any of it. (File removed) ---
**Author:** ![King\_Noodle](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@King\_Noodle](https://forums.plex.tv/u/King_Noodle)\ **Post date:** [December 20, 2020, 4:17am UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/16 "2020-12-20T04:17:15Z")
WEEELP after all else failing it seems updating to the new TV Show scanner preview not only works well, but also fixed my metadata problem. Thank you greatly for your help trumpy Happy Holidays!!! ---
**Author:** ![dbpinochle](https://avatars.discourse-cdn.com/v4/letter/d/e47c2d/32.png) [@dbpinochle](https://forums.plex.tv/u/dbpinochle)\ **Post date:** [January 4, 2021, 9:27pm UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/18 "2021-01-04T21:27:36Z")
Updated to 1.21.2.3841 and am now seeing new scanner/agent selection but no matter what I did it didn’t fix anything. ---
**Author:** ![dbpinochle](https://avatars.discourse-cdn.com/v4/letter/d/e47c2d/32.png) [@dbpinochle](https://forums.plex.tv/u/dbpinochle)\ **Post date:** [January 9, 2021, 8:30am UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/20 "2021-01-09T08:30:24Z")
Hey, Trumpy Thanks for remembering me. I just got around to downloading and trying the tool. Well, I went ahead and renamed my files with it - super simple. Now the last two seasons of _Home Improvement_ work but the first three don’t. I am renaming the first three to the old names. I expect all will be good and those series that didn’t play at all will now work. Thanks ---
**Author:** ![dbpinochle](https://avatars.discourse-cdn.com/v4/letter/d/e47c2d/32.png) [@dbpinochle](https://forums.plex.tv/u/dbpinochle)\ **Post date:** [January 10, 2021, 7:48am UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/22 "2021-01-10T07:48:19Z")
Well, Trumpy, I got Filebot and it fixed things like above. But I have tried all kinds of naming combinations with zero luck. My files exist on a NAS and have these permissions ![Screen Shot 2021-01-09 at 11.34.42 PM](https://global.discourse-cdn.com/plex/original/3X/4/8/48ad10f41f0a2251f4b8f4f75ad6eed3f575b6a9.png) The highlights mean 777 permissions (R/W/X), everything ![Screen Shot 2021-01-09 at 11.36.24 PM](https://global.discourse-cdn.com/plex/original/3X/3/d/3d860a5f153f4bb7139204b0b34ab34af3a49a1c.png) Same with the seasons The files have read and execute ![Screen Shot 2021-01-09 at 11.37.58 PM](https://global.discourse-cdn.com/plex/original/3X/a/c/acfe83c33e3a5e63a5c04cfae048af7c066d8ff2.png) As I am sure you would guess, most of the Part information is missing from the XML. I don’t think I noticed this before in the logs ![Screen Shot 2021-01-09 at 11.43.41 PM](https://global.discourse-cdn.com/plex/original/3X/c/f/cf86a49c5c067ab9a1f39d31c38ce403108f62b5.jpeg) This makes me think it is Plex. Notice the .py line number in _agent\_get\_version_ and line 108 in _sandbox.py_ also **KeyError: 'plex’** hmmmmm. I am going to post it on a communication with the Plex people. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 10, 2021, 7:48am UTC](https://forums.plex.tv/t/plex-wont-add-metadata-for-certain-shows/666984/23 "2021-04-10T07:48:20Z")
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