# Plex won't install on synology **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [April 18, 2023, 7:39pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356 "2023-04-18T19:39:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 18, 2023, 7:39pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/1 "2023-04-18T19:39:50Z")
I trying to install Plex on my Synology NAS. DSM Version: DSM 7.1.1-42962 Update 5 Model DS223 In package center I can’t find Plex there. I’m trying to download plex from their home site server [https://www.plex.tv/media-server-downloads/#plex-media-server](https://www.plex.tv/media-server-downloads/#plex-media-server) I downloaded a file (PlexMediaServer-1.32.0.6950-8521b7d99-armv7neon\_DSM7.spk) In package center right side (manual install) choose file I downloaded and it says (this package is not supported on the platform of synology NAS or is incomatible with the current DSM version) I have tried download all files and try them 1 by 1, still same messages. Can someone tell me why it does not work? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 18, 2023, 7:58pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/2 "2023-04-18T19:58:54Z")
1. If the server can’t see Plex in Package Center then you have the network configured. (It must have your modem/router’s IP address as your Default Gateway) 2. Package Center will populate with everything it sees. (this is my DS418j which is very limited) ![Screenshot from 2023-04-18 15-56-41](https://global.discourse-cdn.com/plex/original/4X/b/f/5/bf59a3d7bfd08ebef9cf40ce0018120c648d3cc7.png) The DS223 is an ARMv8 CPU (aarch64) 64 bit ARM. ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 12:17am UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/3 "2023-04-19T00:17:35Z")
Hello ![Skærmbillede 2023-04-19 021434](https://global.discourse-cdn.com/plex/original/4X/7/9/0/79046650ddeafe998bf0ee4675712dd0efe2f1d0.png) i can see any other package So my network works or? Best Regards 007fred50 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 19, 2023, 7:22am UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/5 "2023-04-19T07:22:41Z")
@007fred50 And you cant search for `Plex` and get this answer ? ![Screenshot from 2023-04-19 03-22-27](https://global.discourse-cdn.com/plex/original/4X/5/c/5/5c55639db07bf69f0d718f62afcf767d9ad4029b.png) ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 8:02am UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/6 "2023-04-19T08:02:47Z")
![Skærmbillede 2023-04-19 100129](https://global.discourse-cdn.com/plex/original/4X/1/7/f/17fb2c5e84f5cfa4a5ef9e085d802e2410639235.png) No plex in search ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 9:22am UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/7 "2023-04-19T09:22:33Z")
Hello, i upgrade my NAS from DS216se → DS223 maybe reset all settings? ![Skærmbillede 2023-04-19 112147](https://global.discourse-cdn.com/plex/original/4X/f/a/9/fa9f4df8c44a3733c7981b197ac3c48157d5e7c6.png) will this work maybe? ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 9:54am UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/8 "2023-04-19T09:54:59Z")
i have rest my device still no plex ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 5:56pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/9 "2023-04-19T17:56:50Z")
i found this here cpu not supported yet, ![Skærmbillede 2023-04-19 195613](https://global.discourse-cdn.com/plex/original/4X/a/7/1/a716489207c1c61b1275057747d3b3126e929a1d.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 19, 2023, 6:13pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/10 "2023-04-19T18:13:16Z")
I am the maintainer of the NAS Compatibility Guide. I am the engineer who added the DS223 based on this information: > RTD1296 vs RTD1619B > > Clock speed: **The RTD1619B has a higher clock speed of 1.7 GHz compared to the RTD1296’s 1.4 GHz**. This means that the RTD1619B will generally perform faster than the RTD1296 for tasks that rely heavily on the CPU’s processing power.Jan 13, 2023 This is a Synology problem for not including it in package center. We have no control over what they publish. If you manually install the ARMv8 (which is AARCH64) 64 bit Synology package, it better install. If not, I will give you instructions to run in Task Scheduler and we can find out what has changed between product announcement and what you have now. ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 6:27pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/11 "2023-04-19T18:27:17Z")
Hello, I try to install manual (PlexMediaServer-1.32.1.6954-56a60573f-aarczh64\_DSM7.spk) but i got this error here. ![Skærmbillede 2023-04-19 202433](https://global.discourse-cdn.com/plex/original/4X/1/7/8/178c46b6b63d04407b8d4044913cb5794c58b14c.png) Can you help me out, or have i wait until some fix bugs? Best Regards 007fred50 ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 7:16pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/12 "2023-04-19T19:16:54Z")
There can i download the file to install in on my NAS? (spk) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 19, 2023, 7:30pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/13 "2023-04-19T19:30:30Z")
@007fred50 I just got off the phone with Synology. They couldn’t confirm if the DS223 is hardware compatible with the other ARMv8 machines. (which it should be). I don’t have a DS223 development system to look at and find out what’s happening. At this point, the best we can do is 1. Try a different (older) Plex version in case there’s a package difference (which I seriously doubt) 2. Gather the internal DSM logs from it trying to install. (This might be a Synology bug too) Please give me a few minutes to write this up and post the instructions. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 19, 2023, 7:54pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/14 "2023-04-19T19:54:34Z")
@007fred50 This is a prototype / test package. I’ve edited the the list of allowed hosts based on Synology practices. To install this “Manual Install”, 1. Manual install it. 2. It will complain the package is unsigned. Allow it 3. If successful, you will have PMS 1.29.2.6364 installed. > **[ChuckPa-DS223-test-1.29.2.spk](https://drive.google.com/file/d/1M95P2tOUdWcIcRI7oDs0f960W-RKnSQP/view?usp=sharing)** > > Google Drive file. ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 7:55pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/15 "2023-04-19T19:55:23Z")
Hello, i try to find logs on my NAS but can only find this here: ![Skærmbillede 2023-04-19 215408](https://global.discourse-cdn.com/plex/original/4X/8/3/c/83c0f4e41290dd82ead862b0d2751690993d272e.png) Im doing right? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 19, 2023, 7:56pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/16 "2023-04-19T19:56:31Z")
You’re doing right. I’ve found what the problem is. The DS223 has a new product designation inside the SPK file. I’m now “guessing” what that new designation is 🙈 ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 7:59pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/17 "2023-04-19T19:59:00Z")
Hello, it works now. ![Skærmbillede 2023-04-19 215814](https://global.discourse-cdn.com/plex/original/4X/9/f/1/9f13d17814ed5c83d1b0b90ec33f814c0425480f.png) Thanks for that ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 8:00pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/18 "2023-04-19T20:00:23Z")
![Skærmbillede 2023-04-19 220011](https://global.discourse-cdn.com/plex/original/4X/9/9/c/99cf8b7993eb11155e6bb8d24ff77d00bd7fc0a5.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 19, 2023, 8:00pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/19 "2023-04-19T20:00:25Z")
When all else fails … 🔨 For anyone else with this problem, Please share this custom SPK file until I work through all the details with Synology and make it official release in Plex. ---
**Author:** ![007fred50](https://avatars.discourse-cdn.com/v4/letter/0/e79b87/32.png) [@007fred50](https://forums.plex.tv/u/007fred50)\ **Post date:** [April 19, 2023, 8:05pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/20 "2023-04-19T20:05:34Z")
want me to share it on internet too or? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 19, 2023, 8:29pm UTC](https://forums.plex.tv/t/plex-wont-install-on-synology/838356/21 "2023-04-19T20:29:23Z")
You can share this thread where I’ve made it more official > [@Developer's Preview: Synology DS223 Support](https://forums.plex.tv/t/developers-preview-synology-ds223-support/838468): > > Synology DS223 support preview Regrettably was not aware the DS223 was released. With this model now available for purchase, there were still incompatibilities with the existing Plex Media Server package installation. This preview thread is the developer’s preview of what will soon be official Plex support for the DS223 and other RTD1619-based ARMv8 Synology products. The version presented here is PMS 1.29.2.6364-7000. This version was selected because its behavior is well defined in a wide… [Next page](https://forums.plex.tv/t/plex-wont-install-on-synology/838356.md?page=2)