# Plex won't load sidecar subtitles **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** subtitles, server-truenas\ **Created:** [May 10, 2020, 5:28am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094 "2020-05-10T05:28:30Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![pkg4133\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@pkg4133\_gmail\_com](https://forums.plex.tv/u/pkg4133_gmail_com)\ **Post date:** [May 10, 2020, 5:28am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/1 "2020-05-10T05:28:31Z")
Server Version#: 1.16.2.1297 Hello, I’m trying to play local movies from my Plex server (MP4) with sidecar subtitles. However, Plex isn’t loading the subtitles (neither in the web player, nor on the TV player). Any idea what I may be able to do to get the subtitles to load? I’ve followed this support article: [https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media](https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media) Here’s a screenshot of what my folder structure looks like: ![image](https://global.discourse-cdn.com/plex/original/3X/7/5/756b304b24328cade391c2dd8201337f11cc3376.png) Here’s what the subtitles attribute says for that movie: ![image](https://global.discourse-cdn.com/plex/original/3X/3/5/356aeb25604ef6729ccfb1f47d8f3e8fc4a0c4a0.png) Please help! Thank you! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 10, 2020, 5:38am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/2 "2020-05-10T05:38:31Z")
Enable the display of file name extensions in Windows file explorer. Verify that “local media assets” are not disabled in any metadata agent. Refresh Metadata of the movie. Is the movie “matched” at all? ---
**Author:** ![pkg4133\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@pkg4133\_gmail\_com](https://forums.plex.tv/u/pkg4133_gmail_com)\ **Post date:** [May 10, 2020, 5:48am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/3 "2020-05-10T05:48:28Z")
Thank you for the quick reply, @OttoKerner ! I enabled name extensions. Here’s an updated screenshot: ![image](https://global.discourse-cdn.com/plex/original/3X/a/3/a31b3c72ef2566939aa5f7f8883ff4daf9790fb7.png) Local Media Assets are enabled for all metadata agents. Screenshot of one of them: ![image](https://global.discourse-cdn.com/plex/original/3X/5/a/5afd3457139e733e00a17c69966a2c761a1aa6a7.jpeg) Can you please elaborate on what it means for the movie to be “matched”? Thank you! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 10, 2020, 6:01am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/4 "2020-05-10T06:01:30Z")
> [@pkg4133\_gmail\_com](#): > > Screenshot of one of them: Please click on Plex Movie and TheMovieDB as well. > [@pkg4133\_gmail\_com](#): > > what it means for the movie to be “matched”? The process to connect your file with an entry in one of the online metadata sources, so you can get poster, description, rating, etc. for your movie. Since the above can also come from embedded metadata in your video file, you can only tell for sure whether an item is matched or not by looking at its [Plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) XML: [https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/](https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/) Please copy the content of the property `guid="...` in here. ---
**Author:** ![pkg4133\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@pkg4133\_gmail\_com](https://forums.plex.tv/u/pkg4133_gmail_com)\ **Post date:** [May 10, 2020, 6:08am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/5 "2020-05-10T06:08:43Z")
Hello - Here is a screenshot of the Plex Movie and TheMovieDB as well: ![image](https://global.discourse-cdn.com/plex/original/3X/5/f/5f13fbd6d5479be916caa85d6b5f7cf80aee9e73.jpeg) ![image](https://global.discourse-cdn.com/plex/original/3X/1/5/157784dbbe1bddbb2dabee83bcb6d1cfb807ec85.jpeg) > [@OttoKerner](#): > > Please copy the content of the property `guid="...` in here. The `guid=` value is `guid="local://6504"` Here’s a screenshot of a part of the XML: ![image](https://global.discourse-cdn.com/plex/original/3X/f/a/fa85b54e4874332807be23024902f7a0bfbfa43a.png) Thanks again for your help! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 10, 2020, 7:37am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/6 "2020-05-10T07:37:31Z")
> [@pkg4133\_gmail\_com](#): > > he `guid=` value is `guid="local://6504"` And we have found the culprit. `local` means “unmatched”. This movie is unmatched. Since it hasn’t been assigned to any metadata agent at all, the Local Media Assets agent cannot do its work. Perform the Match process. [https://support.plex.tv/articles/201018497-fix-match-match/](https://support.plex.tv/articles/201018497-fix-match-match/) ---
**Author:** ![pkg4133\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@pkg4133\_gmail\_com](https://forums.plex.tv/u/pkg4133_gmail_com)\ **Post date:** [May 11, 2020, 4:18am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/7 "2020-05-11T04:18:31Z")
Ah ha! That makes sense. However, I tried to go in and fix the match based on the article you shared and this is what I see. Is this what I should be seeing? ![image](https://global.discourse-cdn.com/plex/original/3X/2/a/2ab226711a1dd9a148ec17016b2a20f970c7e75c.png) I’m seeing only the blank entry with all my movies. And when I select that blank entry, I get the following error: ![image](https://global.discourse-cdn.com/plex/original/3X/8/b/8b0ecc06db8bd0562efd32030f50ab1a5771aa94.png) I’m really lost on how to fix it. Please help! ☹ ---
**Author:** ![pkg4133\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@pkg4133\_gmail\_com](https://forums.plex.tv/u/pkg4133_gmail_com)\ **Post date:** [May 11, 2020, 4:29am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/8 "2020-05-11T04:29:17Z")
I tried to do a match on another movie that is facing the same issue and this one doesn’t even have the match option: ![image](https://global.discourse-cdn.com/plex/original/3X/d/5/d5094cbb040fb61b4f191f11c50b0e6c8343f501.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 11, 2020, 6:39am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/9 "2020-05-11T06:39:52Z")
> [@pkg4133\_gmail\_com](#): > > Is this what I should be seeing? Click on “Search Options” and verify that both the agent is _not_ set to ‘Personal Media’ and the language selector is not blank. > [@pkg4133\_gmail\_com](#): > > this one doesn’t even have the match option: It might not be a movie but a TV show episode or season. You can only match TV shows as a whole, at the top level of their hierarchy. ---
**Author:** ![pkg4133\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@pkg4133\_gmail\_com](https://forums.plex.tv/u/pkg4133_gmail_com)\ **Post date:** [May 12, 2020, 5:07am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/10 "2020-05-12T05:07:04Z")
Thank you again @OttoKerner for all your help so far! Really appreciate it! I did some digging in the logs and it looks like my issue was this one: [Agents not working](https://forums.plex.tv/t/agents-not-working/156168) I followed the solution there and added my private IP address to the `List of IP addresses and networks that are allowed without auth`. The agents started working and my subtitles show up as well! However, when the agent started pulling all the metadata, it started pulling info in `dansk` as opposed to `english`. Any idea how I can get Plex to clear and pull all the metadata again, this time in the correct language? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 12, 2020, 5:30am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/11 "2020-05-12T05:30:53Z")
Edit the library in question and verify the language selection in there. Unfortunately this will not reset all the items to English which were already matched to Danish. You’ll either have to perform ‘Fix Match’ individually for each item or scrap the library and recreate it. ---
**Author:** ![pkg4133\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@pkg4133\_gmail\_com](https://forums.plex.tv/u/pkg4133_gmail_com)\ **Post date:** [May 12, 2020, 5:46am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/12 "2020-05-12T05:46:11Z")
Ah, I was afraid of that. Thanks again for your help, though! I guess I’ll have to go through and correct each item. Either ways, it looks like my problem is solved. I’ve marked your response as the solution! You were super helpful! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 10, 2020, 5:46am UTC](https://forums.plex.tv/t/plex-wont-load-sidecar-subtitles/588094/13 "2020-08-10T05:46:11Z")
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